-
August 2024 by Kansu Cast
I love seeing my regulars here at the PNC Fleming Island branch. Byron, Christina, Alejandro are all wonderful. Just the right amount of chit chat with a personal touch. However, today was a bit different, there was a new person I’ve not seen before with long hair. She is came across aggressive and overzealous with prompting you as soon as you clear the door as to why you were there and what needs I had. Why?? This is my bank my people know me.
As an Operations Director, there is is a difference in a friendly greeting versus someone jumping on a customer as soon as they clear the door. I felt like I was at a perfume counter instead of my bank.
The branch has been really great, especially in the last 5ish months. I hope this isn’t a permanent change.
-
August 2024 by C TLC
Staff are unprofessional, address me as bud and boss. Perhaps because of my perceived youth. One of the African American staff, the high BMI index one, also never deposited some money I had accidentally left on the counter by the tellers. He called later to notify me, saying he would deposit the money in my account, low and behold, the money never appeared, I'm going to assume he pocketed it. After calling later to discuss this, he said he would give me a call back and low and behold, never did, considering it wasn't an exuberant amount, I let it go. Recently, I needed to order a new debit card and told the initial teller it needed to be sent to a different address than the one on file. This teller pointed me into the money thief's office for the replacement without telling him of the address issue. Low and behold, he submits the new card to the address on file and tells me, after asking where it was sent, that he'd have to do some extra steps to fix it but that it'd be best to just pick it up where it was being sent, essentially not wanting to really fix the issue as it'd cause him more work to do. Unprofessional, condescending, and uncaring is basically what I've dealt with.
-
July 2024 by Cody Thorne
The team at Fleming Island really go above and beyond for their clients. I have been banking with them for both business and personal accounts for 5+ years and when any issue pops up they quickly help correct it.
-
July 2024 by Elizabeth Conroy
Kaley is always so knowledgeable and helpful with my banking needs and questions!
-
July 2024 by E O
Went in to get help setting up online banking. Got seen quickly by banker Stephen. He was very professional and friendly and walked me through the setup. He made sure I was good to go before I left. Will keep him in mind for my future banking needs. Overall great experience.
-
April 2024 by Madeleine Sosa
Most pleasant banking experience I’ve ever had. Kaley was a gem- extremely helpful and kind. Two big thumbs up.
-
September 2023 by Helen Nodzak
All my neighbors should know that the staff at this branch take really good care of my accounts. Anytime I have a question, I get an answer. I even got fees waived from an error on my part!
-
September 2023 by ARLENE WEST
I've remained very pleased with PNC ever since the merger with BBVA. Thank you for always understanding my concerns & providing me with solutions! I highly recommend!
-
August 2023 by Clara Komorowski
Five stars through and through! I was very pleased with everyone who works there! The banker was so nice and super helpful with helping me find what account would be best for me! Best rates on IRA too!
-
August 2023 by MARGARET GOODALL
I was weary to change banks when I moved to Clay County, FL, but those concerns were alleviated once I entered the doors of the Fleming Island PNC. I was greeted with a smile by Christie, the branch manager, and they helped me set-up the accounts I needed. I'm so pleased I chose this bank, the staff are nice and they are conveniently located by Publix & Target.
-
August 2023 by Cherilyn Plouffe
I had a wonderful experience opening my accounts at Fleming Island PNC Bank. Kaley, our banker, was informative, efficient, and super kind. It feels more like a small town bank I remember when I was younger. I highly recommend!
-
August 2023 by Bessie Gaugush
Always wonderful service. Very efficient and able to help with whatever I need.
-
July 2023 by Joe C
Amazing customer service. Amazing knowledge
-
February 2022 by Linda Trimble
Went in with 3 problems and still waiting for answers a month later
-
January 2022 by Brittani Tarbell
Horrible customer service! They took our pay off check and our monthly payment, causing us to overdraft right before christmas. Wouldn't recommend this bank to my enemy!
