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December 2023 by Nedene H.
Even though they are very busy they they took the time to diagnose and repair a difficult problem. it took some time , but my bike is working properly again.
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November 2023 by Philip M.
Always find their people know their stuff and are very professional. I bought my trek when I lived in PA but I get everything bike related here plus all my maintenance.
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September 2023 by Em D.
Store manager Ryan post is arrogant and has a massive ego. Will never step foot in this location along with the rest of South Florida trek. Was promised multiple services and timelines all not met. Don't set expectations time and time again you guys can't meet. "Flagship store" is a mess, half the employees don't even welcome you but jump all over you for a sale, was that a car dealership?! Very sad to see what Joe and Jane Dubois have done to deface a fantastic bike company.
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July 2023 by Robert B.
Recently, I went to the Estero Trek Store to have new tires put on my 1990s Trek bike. The tires were shot! At that time they told me I could not ride this bicycle because the frame was cracked. At that point, Steve showed me new bicycles appropriate for my skill level and age. There after I was taken care of by Ryan and Tony and John and the rest of the Trek team. They were friendly, knowledgeable and accommodating to my needs, and provided me with information on bicycles to choose from. In light of my age, I could've just gone with the lower end of the Verve series. Because of the excellent treatment by the staff I chose to purchase the higher end, Verve 3 bike! I couldn't be happier with this new bike! It's like night and day and astronomically better than my old bike! Also, because of the age of my bike, and the fact that I did not have the original purchase documents, I could not get the 20% off of the new bike due to the frame crack! Ryan, graciously, accommodated, at least a reasonable decrease in the purchase price, knowing that I was truly the original owner! Thank you team Estero Trek! I will be needing a new bicycle for my wife in the near future and this bike shop is the only one I will go to from here on out! Great team! Great Job! Dr. Robert Baily
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February 2023 by Lisa K.
I was out riding my e-bike with friends and had a flat rear tire. I stopped in to Trek, figuring I would be without my bike for at least a week but John had me back out on my bike in 15 min!! He even took the time to teach me to change my own tire. I would highly recommend this Trek store for their outstanding service.
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February 2023 by David B.
I have purchased three bikes from the Trek store in Estero and previously given them favorable reviews for their service. However, they now have a policy that if your bike was in sea water (from Hurricane Ian), they will not service it. The apparent explanation for this exasperating policy is "because of liability". This is an absurd policy. Rather than adjust my brakes, they sent me on my way today, because they do not want the liability. Of course, if I get hit by a car because my brakes don't stop quickly enough, they will have some real liability. Most vendors in Lee and Collier County have been bending over backwards to help individuals harmed by the hurricane. NOT TREK - all they want to do is sell new bikes. It really is a shameful corporate policy.There are other bike stores in the area, including Engel's in Bonita Springs and Bike Medic (mobile). They are servicing bikes from the storm. I would encourage Yelp readers to check out these companies and not support Trek. And I will not buy another Verve or FX from this awful store.
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December 2022 by Craig T.
My wife and I went to the store to purchase a new bike. The entire experience was great from finding the right bike through the purchase. They built the bike on time and my wife loves the bike. They also helped me with my bike shipping from Colorado and putting it back together.If you are looking to purchase a bike I would highly recommend this location. Craig
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November 2022 by Bonnie S.
My husband and I love our new bikes and accessories from the Trek store at Coconut Point in Estero! The staff were all so nice. Zak was so helpful to me and Tony really went above and beyond to make my husband happy! I would highly recommend them to anyone shopping for a bike or accessories!
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June 2022 by Brian W.
I went in looking for accessories and was helped right away. He pointed out options and was informative about each one. He answered all my questions and I ended up buying a back rack as well as the bag that went on top of it. He explained to me how to mount the rack and what to watch out for as well as showed my how to attach the bag. I appreciated his knowledge and his willingness to make sure I was happy. I will be returning.
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March 2021 by Speedy D.
These guys are solid Very professional, explaining everything & the turnaround time was fantastic Thanks much !