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July 2024 by Beth Anne Algie, RN
Does not follow corporate policy, nor do they stand behind defective product. Sold me a non-working hotspot. Metro PCS Corporate said the process is to bring it to the store for exchange, but the rep in the store said he did not want to. After 6 weeks, I called American Express and they just reversed the charges for me. The case was ruled in my favor before I ended the call with the Amex rep because of the huge number of the same complaints. Do NOT buy product from this store! It is defective and they will not stand behind it.
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July 2024 by Samantha Schubert
i have been calling all metros around my area today and apparently today is don't answer phone day. Thanks metro!! Most likely will be switching carriers soon. Everything about them is starting to suck. Best part of metro is the free prime!!!
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July 2024 by Wilma Knicely
Love lee pp
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February 2024 by Kerri Lampos
Just went in to get a deal I found online the night before and was told that the online deals are different than in store. For $50/month and $99 phone I was told it was around $250 today. I asked why and was told it was first month, taxes, activation fee. He would not show me a breakdown of pricing because it was "on his computer" and couldn't print. Shady place and people.
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November 2023 by Bright Ideas
Great store very helpful and kind people thank you for a great deal on my iPhone ???
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October 2023 by abraham marti
Whent to the store to get 4 phones 2 number from another company and 2 new number, they told $250 for each device. This is scam when online is free phones unacceptable
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August 2023 by Tobias Witherspoon
The staff were super helpful hooking my dad up with his phone, the prompt service was much appreciated.
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August 2023 by jas “jasbbx33” gaming
Oscar was extremely helpful. He managed to fix our problems in under 5 minutes. The best metro experience yet .
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June 2023 by ELNIÑO
I've had the worst experience with this store . Never seem to be able to help you on anything needed . The worst of the worst
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March 2023 by Cath Z
Bad, bad, bad. Waited 1-1/2 hours to have the customer service person tell us he can't help us with our phone problem. Went to the Metro on Three Oaks and he solved our problem in less than a minute. Not knowledge at all. Would not recommend this store to anyone
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August 2022 by Eli Jose
What's happening with the signal, in the last few weeks it's been failing a lot, it's going away all the time. They are going to do better or change companies ??
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August 2022 by Yaseli Torres
On Friday 8/14, I visited the store to transfer my business number from another company to metropcs. Jessica, the girl who was in the establishment at that time, began the process and sold me the phone but the number never worked, the calls did not come in, she told me that It took a while I was in the store from 9 am to 12:00 pm and the phone never worked today 8/17 I returned to the store I spoke with Aliany who was in charge at the time I explained to her that it is the number of a business that I am wasting time and money and she gave me terrible customer service. I called Comcast myself and handed her the Comcast representative and she asked me if the representative spoke English and I told her yes, if she didn't speak English, her response to me It was yes I speak and better than yours I have all this recorded on my phone if I could give it 0 star I would give it to you
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April 2022 by Joy Foster
Barely acknowledged. After 5 min. One worker walked over. (2 employees, I was 1 customer when I walked in)Told him what I needed. Walked over and pointed at 1 phone and walked away. I said, "can you tell me about the phone. He said it calls and texts and I can read what it does. He cared more about his mask and distance then helping me. Too many stores to deal with this. Bye.
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March 2022 by Juan Andrade
The girls real slick at this store, I bought a new phone and they sneak on a 50$ phone charger. And when I try to return it there like we don't do returns here
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October 2021 by Joe Corbett
Very helpful and knowledgeable.
