-
January 2024 by Krista Jeffries
We liked the associate, he was great and knowledgeable. After that it went downhill. Today we came home to FedEx loading our driveway with a ton on boxes. I checked my FedEx app, there was no record of the shipment which explains why we had no clue it was coming. No notice from Lovesac either! We would've been extremely mad if we went out of town this weekend and roughly $7k in merchandise sat in our driveway all weekend! Very irritating! I'm not sure if that is more irritating than the assembly though. I find it absolutely unacceptable that Lovesac charges you so much money for a couch and they don't have installers. The items are heavy, everything is a 2 person job, the covers have to be exactly lined up and they still don't fit right, some of the bases & sides don't line up. We are extremely exhausted and not so happy. It took my husband and I about 5 hrs (with 2 short breaks) to unpack and assemble a 6 piece sectional! I cannot imagine taking this all apart to wash it and reassemble it all! This thing will have to be the most comfortable thing ever to win our vote - till then it gets 2 stars.
-
January 2024 by Gerhard “Tony” Krembs MD
We bought a 7 seat sactional yesterday. This was our 2nd time in the store. Jose was the sales assistant and was excellent. He took the time to listen to our questions and suggested better solutions then we had thought of ourselves. Anxious to receive it and put it together.
-
January 2024 by Chris Rakos
Sara was excellent to work with and we look forward to getting our new LoveSac couch set up soon.
-
January 2024 by jamie baldwin
Kimberly was awesome. She went above and beyond. She was super knowledgeable about the Lovesac line and made us comfortable we were buying the right seating for us. A+++
-
December 2023 by Taylor Gibbs
First class service! Everyone was so helpful and able to address all our questions and help with finding the perfect configuration. We are so excited and can’t thank the team at this location enough for all the support provided!
-
December 2023 by Theresa Mitchell
Kim and everyone at the Coconut Point location were amazing! Customer service was top notch…something that’s difficult to find these days. It was greatly appreciated.
-
December 2023 by Sharon Stoehr
My husband and I went to the store several times before deciding on what configuration we wanted. Every time, Sara was patient and helpful. She was a joy to work with.
-
December 2023 by Debby
The associate, Jamina, was very knowledgeable, helpful and patient with me when I visited the store. She followed through with her promises. Can't wait to get my new sactional!
-
October 2023 by Tatianna Diaz
Great experience! Everyone has been very helpful and kind!
-
September 2023 by Eric’s Electrical Services
Very informative showroom!
-
August 2023 by Jenna Senkeleski
Purchased our first love sac sectional at this location. Highly recommend stopping in if you’re deciding between colors/fabrics and can’t get the full experience with online. We had a wonderful experience! Sara was so knowledgeable, patient, and helpful in making the big decision of purchasing our forever couch. She made the process easy, answered every question we had, and never pressured us to hurry up & choose. Thank you Sara!
-
August 2023 by Yvette Sparks
We worked with Kimberly at the Estero store. She was very informative and knowledgeable about the products and discounts available. Plenty of quick shop cover options as well as custom options.
-
July 2023 by Debbie R.
The sactional is the most comfortable piece of furniture we have ever owned. Highly recommend this product line as their customer service, delivery and product quality is top notch. They have earned that excellent 5-star rating!
-
July 2023 by Jason Taylor
I called, to verify my quote and compare it to a set up I had made on-line. I was hung up on. The rep picked up the phone to see if I was still there, as I heard the background noise of the store, and she surely heard the background noise of my children. Then the phone was hung up.25% off everything sale is on, so it is a reasonable deal. Plus the Military discount for an additionally, 5%. But I may just go a different route, due to the service.Update from two to 3 stars. I went to the store. They said, it was a technical difficulty. When I went to the store, the initial person seemed to be in training. I was ready to purchase and wanted to do a comparison. This proved to be difficult. I will update again once my sectional is delivered. If the delivery is correct, I will update to 4 stars, if it is wrong, I will downgrade to one star.
-
July 2023 by Abbie Weist
Love Sac is the greatest. The products are well made and the customer service is impecable. I reccomend them. People come to my home and tell me they love my couches..