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March 2024 by Joe Traveler
Used to be a happy President and Gold member, The new website is useless, you are never allowed to see your password even when entering it or resetting it. They demand a long, complicated password and when you set it up you must blindly enter it twice without any confirmation if it is correct.Booking with points DOES NOT WORK, you click on any of the links to use points, and it sends you to the same pay with credit card pagesYou enter the location of pickup, before as you entered the location it showed other locations, now it accepts your location but then sends you to another page with all the state locations which is poorly shown so it is lots of time scrolling through locations that don't apply. No option to show cars by lowest or highest price.Calling Hertz takes hours, and you are hung up on many times, No online feedback form to let them know the problems
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March 2024 by wigberto perez
They do discriminate. The reviews are right. I'm rich, and it still didn't matter (it never should), but we know society. This is my second time, and both times they didn't have a care. However, when another individual walked in, he said he made the reservation that morning and he got a car. Yes, he was white, and I'm a white Puerto Rican. It's not the company; it's the location management.They will soon take action. Let’s keep sharing our experiences. God bless USA
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March 2024 by Yadier De La Paz
Discrimination, bad treatment, you reserve the car and when you arrive they tell you in a very bad way that there is no availability. They never give an explanation why there is no availability. Definitely don't come here. If you are Latino, they tell you that they don't speak Spanish, they get up from the chair and leave you with the word in your mouth.
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March 2024 by Rachel Abegg
Hertz owns Dollar Car Rental and this was my costly experience with Dollar:I reserved my car 3 days in advance and when we arrived to pick it up, they told me they over booked and didn't have anything for me. It was supposed to be a van that seated 8. They couldn't even offer us 2 cars. They were completely sold out, leaving us no option but to find a rental company that did have some thing. Avis was the only one that did have some thing but we had to rent 2 vehicles to fit everyone (we were all flying in for a funeral). Dollar's mistake cost me $1146.00 MORE than what my reservation with them was for.Their first attempt to make up for this was to offer me a $20 rental car credit!! Their second response was "We cannot reimburse you for what you've spent. The rate of the vehicle is not the same."I hope this review costs them THOUSANDS of dollars in sales.
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March 2024 by Steven Stacy
WARNING: Rented a car from Hertz via Priceline - when we got to the office they simply said sorry we don't have a car for you... As if that is OK. We had to cancel our plans for the weekend and they offered no explaination as to why they didn't reach out to us before we arrived to at least let us know that we couldn't get a car at that location. They suggested we try the airport and did not even attempt to call or help us out. The customer service at this location was terrible.
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February 2024 by Noel Perez
In this place they treated me very badly, just for being Latino, one of the agents expressed himself to another agent saying that I am Latino and that is why I behave like this, that is, it is my right to complain about a serious problem that one of my tires has, I believe. that this is very bad.The agent who helped me is Latino, he was very rude when I complained because he took so long to look at a photo of the car that they took that has no quality whatsoever and that they also take the photos themselves without the presence of the client, when I told him that they should After taking the photos in front of the client, he told me that's not the case and threatened to charge me for my complaining attitude. At that moment, he told the manager that I was Latino, that's why I behaved like that, that's discrimination, it doesn't matter where we all come from. We deserve respect and I see that they have many negative reviews for the same bad treatment and they do nothing about it, I think this store should take the customers' opinions more seriously...In this place they treated me very badly, just for being Latino, one of the agents expressed himself to another agent saying that I am Latino and that is why I behave like this, that is, it is my right to complain about a serious problem that one of my tires has, I believe. that this is very bad.The agent who helped me is Latino, he was very rude when I complained because he took so long to look at a photo of the car that they took that has no quality whatsoever and that they also take the photos themselves without the presence of the client , when I told him that they should After taking the photos in front of the client, he told me that's not the case and threatened to charge me for my complaining attitude. At that moment, he told the manager that I was Latino, that's why I behaved like that, that's discrimination, it doesn't matter where we all come from. We deserve respect and I see that they have many negative reviews for the same bad treatment and they do nothing about it, I think this store should take the customers' opinions more seriously...
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January 2024 by Derek Nkansah
Very rude customer service associates who are not inclined to help their customers. Hopefully not all hertz rental centers have customers service employees such as that.
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January 2024 by Hiro Ando
When they rent you a car so gross it might give you a disease.
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January 2024 by Sven
Hertz... please stop airing your obnoxious ads featuring Tom Brady. They are not funny. Thank you.
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January 2024 by Dwayne Hayes
The location was difficult to find-no signs. Otherwise it was great.
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December 2023 by Alberto Naranjo
Had a confirmed reservation. To a ride for 40 minutes to get it canceled 30 minutes before it began. No one accountable
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December 2023 by LA VE EN ROSE Gigi
The manager the lady from Jamaica, rude, mean, don't smile. Many customer come out unhappy. Worst place poor serviced
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December 2023 by Ramiro Ruiz ortiz
Friendly service
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November 2023 by Carol Amoroso
What great service . Love HertzJust rented a Sienna beautiful running car . Smooth. Clean .Thank you Coconut Point Estero Fl and Smithhaven LI . Hertz is the best
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October 2023 by Ken Saito
When I return, I declared a branch from a tree hit the car and it made a dent. Now they are asking me to pay to fix all the scratches and dents on entire body. They say that it is my responsibility to prove other dents and scratches were there when I rent. I was trusting the company and had their stocks. It is such a disappointing story.
