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September 2023 by Jonny U.
Hello Esreo Bay,I leased 3 vehicles from the same salesman within a span of 7 years. Post Ian I decided to buy a vehicle from your lot which was actually a ford. At the time the vehicle wasn't on the lot for sale. The vehicle has had issues since I've left the lot.I contacted the sales rep and he informed me to bring it to ford. Now the warranty that I paid over 4000 dollars for won't pay for the repair. ?why would you sell me a warranty that only covers 20% of the work. reliance/endurance from what I gather. I require a carfax and prior ownership for my lawyer. I really hope that this vehicle was not owned by any employee in your w2 history or there will be damaging representation from you establishment. Jonny Uzzel
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August 2023 by Ariel A.
THEY NEED TO FIRE EVERYONE AT THE DAMM FUCKING SERVICE DEPARTMENT, took my Chevy express van for OVER HEATING PROBLEM after 1 month of purchasing it, 1 week later now it's leaking coolant on my driveway, and the next available day is in 6 weeks, I don't have 6 weeks WTF Esterobay
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July 2023 by John S.
Called for an appointment and was told first available date was 6 weeks. Really????Great customer service....stay away.
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June 2023 by Debra P.
If I could give them a minus, I would. I wish I had gone in and read the reviews before I used this sad sack for a dealership's service. You have to wait for literally a month, a MONTH to get an oil change. As I read these reviews, I'm actually thankful that they are so lame, it prompted me to read the reviews which are mostly terrible and based on my experience true. I'll be going some place else. Sad, I purchase a brand new Chevy Silverado and can't get it properly serviced.
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March 2023 by Nancy A.
Our experience with this dealership has been a headache to say the least. When you are purchasing a vehicle they are very welcoming and handing you waters etc.We have purchased High Country 3500 Dually trucks, to say the least are not cheap trucks. We have purchased a total of three the most recent being a 2022 We also purchased a 2022 colorado.First off, be weary of the service department. A couple of months into purchasing my Colorado I got a flat tire. I took it to service to have it repaired because the sensors kept going off that the tire pressure was low. They repaired it and readjusted the sensors. As soon as I get on the highway the sensors start going off. This was a day before leaving town, I thought the sensors had not reset properly.No, they did not mount the tire properly and had to have someone come out and replace it. Imagine the damage and accident this could have caused on the highway because they could not take the time to properly inspect the new tire they were mounting. An extra $4,000+ in insurance/protection for what?!The worst part is recently with our 2022 3500 High Country.We took it in because it was time for its first oil change but also because it started making a weird noise. They said they would try to fit it in their schedule. This is a truck that is producing money for our company and it has now been sitting in their shops for weeks. They want to charge us over $4,000 on a repair because they claim that water got into the diesel tank. This is a brand new truck for it to already be having all these problems.Jose is very rude and starts raising his voice at you almost to the point he is yelling. We paid over $8,000 in insurances/protections for this expensive truck and they want to charge us all this money for something we did not do. Either the truck came faulty or they tell us it is the gas stations fault. More people would have complained to the gas station by now because we were not the only ones pumping diesel that day.Guillermo or William in financing, I had respect for him but it is ridiculous the amount of voicemail and calls I have left him only for him to not even bother to return my phone call. I had to speak to Russel about the paper work on our insurance and warranty because we are panning on reviewing it with your lawyers.They have not sent anything over. There is no communication on their part. William was the first one to see us a High Country back in 2019 and for him to be in financing now and not return a phone call. This is not how accommodating he was when we were signing the paperwork and giving the deposit.We tried speaking to the manager and all they do is pass us along to another seller.We do not want this truck anymore and all they offer is $50,000 for it and to sell us another. I bet William and Jose will be the very first ones to attend to us if we say we are purchasing another truck.I never complain but this is ridiculous.I will be contacting Chevrolet themselves as this dealership all they care about is you when you are handing them a check or money.I can see why the vendor who sold us the 2022 High Country is now working in Dodge.We have spoken to other agencies and they have said Estero is known for scamming when it comes to servicing. They will ask charge GMC for the servicing from the insurance and then will charge you. Someone posted something related in a recent review. I was advised to also file a complaint with State Consumer Protection Agency and Federal trade commission or GMC themselves. I still have yet to receive my insurance paperwork from Russell/Guillermo.
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March 2023 by Patrick C.
Would not buy a bicycle from this company. Much less a car. Consumer service is awful..
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February 2023 by Mark Wilson
Went for a first service and was in and out in under 2 hours. Great crew working and very professional.
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January 2023 by Robert Mahler
Bad service mechanics. Every time I get oil change and tire rotation they forget to complete everything.
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December 2022 by Jay S.
I recently purchased a new vehicle from this dealership. In summary flawless experience. Rick Sluder and Paola were professional and prompt on everything they handled. True professionals. I'd like to add I live in Fort Lauderdale and out of principal and spite I made this purchase in Estero Bay because this dealership is, in one word "Honest", they did not exercise the predatory, disgusting, rip off tactic of "market adjustment". Every dealership in Broward, Dade and Palm Beach is doing this and I will encourage everyone I know to send their business west to dealerships like Estero Bay Chevrolet. Finally Old school American Business! You wanna be an American patriot take the drive and buy at this dealership. I highly recommend this dealership and Rick and Paola.
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December 2022 by Wendy Giambo Arsenault
I can’t say enough good things about this dealership and JP in particular. They made my dreams come true with my dream car. Then after Hurricane Ian destroyed it they came through again! Everyone has been so nice too every time we have been in there. They are so far above the other dealerships I have dealt with in the area for my other cars. Highly recommend!
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July 2022 by Erik O.
I found a truck I was interested in on line, called and was able to put down a deposit. the truck was supposed to be arriving at the dealership on June 29, it finally arrived july 7 after I had to call Chevrolet in flint Michigan to complain. then after all this time they wait until the night they bring me the truck to tell me I do not have the proper paperwork for my financing and this is all my fault, that I should have had everything in order since I decided to use my financial institution. after talking to my bank they assured me I had the proper paperwork, after talking to my salesman about bringing the truck back because I had held up my end of the deal they were saying they were going to hold my truck until the check was recieved. after I went to the bank and picked up the check to trade check for truck they said they would have to wait until my trade in was paid off. They were taking the trade in, they would be the one to pay it off. Nothing but games with these people. absolutely ridiculous.
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June 2022 by Justin Washburn
There was a clerical error with my order, which was handled immediately. Alan was very apologetic, and it was fixed immediately. However, when I picked up my part, I asked for an opportunity to speak with a service tech (there were a few standing around talking) about scanning my car with a Tech2 (or similar) . Instead, a manager came out with a little OBD2 scanner (after I informed them it wouldn't work for a bcm code). scanned it and told me my vehicle was too modified for their system to work. I just left. It wasn't worth the hassle.
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May 2022 by Yunier A.
Buenas tardes señalo y responsabilizo al trabajador y la Chevrolet de servicio JOSE y a la señorita estefani de recepción ya q llame en varias Veces y nunca me pudo ayudar con mi problema entre mi carro a servicios perfectamente y salió con grandes problemas q aún después de 15 días no he obtenido respuesta tengo un tahoe 2022 pues mi carro entro a servicio y cuando lo recibo no le habian hecho servicio de agua de limpia palabrisa esta es su 2 vez pues el carro empieza con una vibración en la carretera al otro vuelvo a ir y ya habían prácticamente cerrado pero un trabajado me volvió a rotar las gomas y me dijo q lo volviera a traer pues el compañero jose le encargué un cintillo de la puerta q me dijo q eso lo cambiaban en 5 minutos pues volví a regresar ya para q me chequearan lo de las gomas y la pieza pues jose me dijo q era una goma y q tenía q pagar por el servicio eso sin el revisar el carro mi pregunta es como el señor jose puede estar seguro q mi carro tiene las gomas malas sin el antes revisar y como es posible q mi carro entre al taller sin problemas y salga con ese defecto yo necesito q alguien me de una explicación
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May 2022 by Rick B.
Waited over 7 days to get an appointment for service (scheduled for 11 AM on Wednesday 5/4). Today is Tuesday 5/10 and they have not looked at my car! I have called the Service manager twice, the GM and the Managing Partner (all calls went to voice mail) but I have not received a call back from any of them. Very disappointing. Hoping to hear from someone soon and to get my car fixed.
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March 2022 by Ʊ Tammy Parsons Cook
I've been buying my vehicles from Estero Bay for many years and have great relationships with the owner, sales, and the service department. I always have my vehicles serviced there as well and I'm often asked why do I go there for things like oil changes. I always reply the service and staff are awesome there! I just had to get into service because of a nail in my tire and with being in the season they are swamped. It didn't matter! They had me bring the car in and they took care of me. That's why I continue to go there. My family and some of my friends have all purchased from them as well and I hear the same thing from them. Their customer service is 2nd to none! Thank you Estero Bay for always taking great care of our cars. ?? Tammy Cook, MVP Realty & Associates
