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February 2024 by Christa F.
bad customer service and as I learnt to know, that I have paid a much higher price for Estee Lauder products than in other comparable shops. Please check the prices before you buy you cannot return any item you have bought there. That's company policy they told me.
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July 2023 by Sylvia Mosdzien
We had a very unpleasant experience with a shop assistant who kept telling me and my teenage daughter that there was no additional discount on the 15$ item we bought. We were completely fine with that and told her so. But when we talked amongst ourselves in German (about something totally different), she claimed she was Turkish (???) and she could understand us. She was really out of line and unbelievably rude. Never again.
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February 2023 by Elberta McKnight
Attractive deals but not worth encountering arrogant and indignant manager or elitist elderly female employee. Bought some MAC foundation during a sales event. Noticed the pump that goes to the bottle wss packaged separately behind the product. Next day I realized the sales person, “Luz B”, didn’t include pump. Called the store and was told the pump was extra. I asked why I wasn’t told that when I purchased item - and the response was so garbled in a thick accent I asked for the store manager. Of course he wasn’t available. I called back; he glossed over any misstep by the elderly sales woman and insinuated I should have intuitively known the pump was extra. Really? He also asked for my name to do some “research” but never offered to follow up with me. Again, really? I believe with all my heart he was trying to intimidate me - which is crazy. Seriously crazy. Over a legitimate complaint/observation? Wish I would have never stepped foot in that store. Wasn’t looking for anything more than an “I understand-we’ll get this right moving forward.” Response I received was far from that. Not worth the time or my dignity to do business with such arrogance. Not worth yours either.
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October 2022 by Dani
Came in today and the women working were so sweet and helpful! Would come back I always find great deals at the store :)
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September 2022 by Nanncie Santana
Yay Labor Day deals. Got some great products from the Cosmetic Company today. They has 75% off of select items.Grab some eye cream. Face cream. Facial wash. Lots of goodies.
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July 2022 by Coral M.
Visited the store today after a long hiatus. The gentleman working was incredibly warm and helpful. I look forward to seeing him at my next visit!
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February 2022 by K M
Store was clean; however my issue was with the older sales associate who had a foreign accent (Russian, European?). I noticed a sale going on with the lipsticks, and asked her about it; she was unhelpful and I did not know what she was saying (her English was very sparse). When I tried to clarify, she yelled at me in a rude way in front of other customers. She was the only associate in the store. Not good for the company to hire someone who barely can communicate with customers and is rude above all. I left although I really wanted to buy the lipsticks; I didn’t feel comfortable asking her anything else.
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January 2022 by Allie Godfrey
The two eye creams I got in the $15 sample bag were already tested with finger prints in both as soon as I opened them. ?
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November 2021 by dominque Alec
They always treat me well and are so helpful
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November 2021 by Robert Thomas
Great discounts
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September 2021 by Stevie Weisbeck
Visited this location twice and have been thrilled with their supply of brand name products selling for 40%-75% off. I get the Estée Lauder long wear foundation and concealer and the colors I need are always available.Love being able to afford and use high end products, and the quality isn’t any different from the full price products either. This is the only makeup store I shop at now, thank you!
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July 2021 by Sydnei McCaskill
The older blonde associate that worked on Saturday June 26th at 6:50 pm with a short hair cut was a terrible sales person and should be terminated and I will not return till she’s gone. I walked in at 6:50 Pm which I know it’s 10 minutes before closing but I knew exactly what I was looking for and she did want to help me at all and just said we are Closing at 7pm and we only have what’s out available. Although, there was another customer before me and she said if you come back and we are closed and the door is locked just come back and knock on the door. While I was at the store listening. Afterwards I left, I will be spending my money else where my money where customer service is valued and appreciated.
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June 2021 by Sarah McCoy
The sales staff was rude and indignant. When I walked in they acted as if I was in the wrong store and did not belong. I would not recommend this store for your cosmetics needs.
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December 2020 by Tyni Lazzaro-Barreno
If I'm giving any stars is due to the one nice lady, tall with dark hair that was trying to be kind and helpful. On the other hand I do not recommend this store due to the other lady who was around the same age. She had lighter hair (she seemed to be in charge, maybe the manager), she was rude not only to me but to her co-worker as well, it was an uncomfortable experience for me as a customer, and to watch how she would speak to her co-worker. To the one kind lady, I'm sorry you have to work with her, she's definitely not a people person.
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February 2020 by christie cardinal
Great selection and prices. My favorite finds there are the bonus bags for purchase. Instead of going to the Estee Lauder or Clinique counter and having to send x amount of dollars you can just buy the bonus bag the Cosmetic Company for about $15