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February 2024 by Janis E.
This was an unbelievable shopping experience. Our salesperson Frank was so knowledgeable and helpful. The delivery was right on time as scheduled and the 2 men were efficient and set up the two new beds quickly and took away an old bed and mattress. I would highly recommend shopping here if you need a mattress.
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January 2024 by Linda Boggs
Very impressed. They stand behind their product. If not right they fix it or replace it
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January 2024 by Sally Lee
Best bed I have owned love my adjustable base which I got in 2017. I have to say their service is great also had a problem with the remote. With having a sinus drip looking forward to being able to sleep good again.
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October 2023 by Rick Easton
Confusing by design
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February 2023 by Rachelle R.
Annette was absolutely wonderful to work with. She went above and beyond to help us can't wait until my new mattresses arrive
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February 2023 by Peter Anderson
In and out shopping experience. Plenty of choices. Professional sales staff.
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January 2023 by Laura
I loved the customer service experience. Frank took care of us and listened to what we were looking for. I didn’t feel rushed. He took his time showing us which mattresses were firm. During the delivery the guys were courteous and professional. I would 100% recommend buying at this store. You won’t regret it!!
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January 2023 by Kadel B
Highly recommended, 100% satisfied in all aspects, from sales to delivery, Mr Frank took the time to show me all options available for my need, Extremely professional in all ways, we're extremely happy with his service provided, will do business again, thanks.
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September 2022 by Mark K.
City Mattress didn't disappoint!!! Exceptional service from start to finish by my salesman Frank Smith . If your looking for a Mattress or home accessories Coconut Point location won't let you down , ask for Frank .
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August 2022 by Susette Even
My sale person, Taylor Cajal is very knowledgeable and truly wants you to be happy with what you order. She has gone above and beyond to answer my questions, follow-up on my order and schedule my delivery!
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May 2022 by Sylvester Galecki
We were going to buy on line king size avocado organic mattress originally (1-year trial) but we decide to go to city mattress and got Prada mattress queen size during presidents day saleWe were not sure to go with king or queen size sales rep.told us that would be no problem if we decide to change it after sleeping on it 30 days (90 days satisfaction guarantee exchange)She told us has to be after 30 days we can’t do that before 30 daysPrice of our queen site mattress wasRetail $2,349.95 we got it with the presidents’ Day sale promotion for 2,099.99Price of king size mattress wasRetail $2,899.95Today after 45 days I went to exchange for king sizePrice todayQueen size $3,389,95 on sale for $2,699.99King size $4,529.95 on sale for $3,599.99So I was still today I will have to pay $1599 difference to exchange it from Queen to king size they will only give me 10% offPlease be aware of the 90 days satisfaction guarantee this is baloney they just want to take your money and that’s itJust want to say thank you to city mattress for reaching out to me and I was able to exchange my mattress for the original price. Even though Prada products prices went up, they honored the original price.
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April 2022 by Donna Mathews
My husband and I already had a king mattress and bed on order from one of the chain furniture stores. We visited City Mattress, with no intention of buying anything. Taylor, the sales person who greeted us was very friendly and helpful, even though she knew we were just looking. After trying several mattresses, we decided to cancel our other order and buy the mattress and bed from Taylor. When we got our mattress, we found it was not comfortable enough for us. Taylor helped us try several other mattresses and with her help we found the one that we helps us get a good night's rest. We also landed up buying an bed and mattress from Taylor for our guest room.
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March 2022 by Song Pilkington
Walking in I was a little unsure of being here. I am used to being easily dismissed with my appearance. Immediately Kristina came up and greeted me. She asked me questions along the way of what I was looking for and made sure my needs were met for a new bed!What impeccable service by her! I also ventured and found an incredible fold out couchOn the day they were arriving, I was running late and reached out to her. She was there for me and helped to assist in getting a hold of the trunk bringing my items, after the sale.If I find need for anything else in the future, this is definitely where I will stop by again.Thank you Kristina!!!!!!
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March 2022 by clarence zimmerman
Very nice store. . Wasn't able to fine what I wanted but I have time restraints, family coming in and even though there was stock it wasnt what I wantedGreat store and thanks to Taylor for her assistance.
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October 2021 by Shirley Polaski
Liked the store a lot, nice salesman, had the perfect mattress!!
