Car Rental in Estero, FL

“I recently rented from Enterprise for a crucial family trip requiring an 8 seater vehicle to transport 6 kids and luggage on a 3.5 hour drive. While my initial reservation didn't go as planned (I received a much smaller car, causing significant day-of-travel stress and time pressure), what happened next truly defined Enterprise's commitment to customer care.

During that stressful first rental, two incredible gentlemen at the RSW Airport (Fort Myers) garage office on 6/14 were absolute lifesavers! I wish I remembered their names. All remember is that one of the gentlemen's namestarted with the letter D. They listened to our urgent situation and provided rapid, efficient assistance, getting us into a suitable vehicle immediately. Their professionalism under pressure was a huge relief.

However, for my follow up reservation, I was apprehensive about a repeat issue. I proactively spoke with Jaylen at the Estero Enterprise location. I expressed my concerns and fears about not having a large enough vehicle for my family's needs. Jaylen didn't just listen; he assured me he would personally do everything possible to get us the right car.

Jaylen didn't just meet expectations, he exceeded them spectacularly. Not only did he secure a perfectly sized 8-seater for our needs, he managed to get us the EXACT same vehicle we had used successfully on the previous trip! ?This attention to detail and dedication to fulfilling a specific customer need was incredibly impressive.

My experience at the Estero office was outstanding. While waiting, it was evident that their exceptional service wasn't just luck; it's their culture. Jaylen exemplified this: he was consistently kind, attentive, and patient with every customer, and it was equally clear he fostered a supportive and respectful environment with his team.

Enterprise, and particularly the teams at RSW Airport (Fort Myers) and the Estero branch led by Jaylen, turned a potentially stressful situation into a demonstration of true customer care and operational excellence. They didn't just rent me a car; they provided peace of mind and a solution tailored to my family's specific requirements. This level of professionalism and genuine care is why I've already referred my nurse colleagues to Enterprise and will absolutely be a loyal customer moving forward. Thank you, Jaylen and the Estero team – you are outstanding!”

“The camry rental car i had from budget was beyond my expectations.Hands down the way to go.Averaged 36 to 38 mpg on the highway**********..Will rent same car from again in the future”

“We had to rent two vehicles after hurricane Ian.
No one was in the office except Johnathan Stanek that day. He helped me and my mom secure two SUV’s. We lost two vehicles in the flood so it helped us alot.

Thanks for being there when it was tough John.”

“I went to pick up my Tesla rental on January 3. I took an Uber to Hertz Only to realise that I forgot my drivers license. Jake, the manager kindly offered to provide me with an escort back to my house to bring my license. I consider this to be great service.”