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October 2022 by Ana Discenza
I purchased a four poster bed from Bassett Furniture online. The bed description said it was clean and smooth finish, not distressed. And my surprise was to receive a bed with “black stains” and little “holes” on headboard and posters!!! I contacted Bassett and guess what they told me? That that was how the wood type was. That the “holes” were made by some kind of worms in the trees and that they couldn’t do anything! The bed was not cheap by the way. They didn’t change it. ? This was my first and last purchase with this company.
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October 2022 by Bob Schmid
Absolutely the worst. We ordered a paining it was promised to be delivered December 10, Than the 21st, January 15, it’s now February 9 we still have no product absolutely a joke I would never buy anything from this company.
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October 2020 by Janet Weber
We paid a premium for "Performance" fabric that began piling only 2 weeks after delivery. Unfortunately Bassett does not stand by their product. I found it condescending that all they offered was a google page on piling and a gleener as a "courtesy" which I never recieved. To Bassett...FYI..I am aware that piling only happens days after sitting on a chair if the fabric is sub par, or in other words "CHEAP".
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October 2019 by Karen Borchert
We had been to 8 furniture stores before arriving at Bassett. Our experience at Bassett was fabulous. Jean and Richard were both knowledgeable, fun and kind. They both showed us bedroom furniture options, made suggestions, helped us pick colors and never pushed us into making a decision. When we decided what furniture we would go with, the process was great. They had the most bedroom furniture selections and options out of all the stores we went to. The quality of the furniture is superior. We would HIGHLY recommend this fantastic furniture store and ask for Richard or Jean. Can’t wait to get my furniture in 14 days!
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October 2019 by Ellen Brown
My husband and I visited the Estero store after purchasing a vacation home. We were greeted by Kim Moore. Kim is amazing, kind, thoughtful and a talented designer. We only had a short time before we had to leave for the airport, but in that time, Kim listened to what we wanted, she showed us some key pieces, we made a few decisions with her help and they we had to leave to return home. Kim emailed us pictures of fabrics, pillows, and rugs and she pulled our ideas together to great a home we could not be happier with. Kim went above and beyond staying in touch, keeping us informed with delivery schedules and actually being at our home to receive the furniture and place it where it belongs. Words can not express how happy we are with Kim and our Bassett Furniture. We have more to do to decorate with wall art, window treatments, and personal touches and Kim will be our go to person. Thank you Kim Moore, we appreciate your talent and your kindness, see you next time we are in Florida. Peter & Ellen Brown Cape Cod, Ma