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April 2024 by Lisa T
When I first walked in the store I wasn’t sure where to go to buy a new iPhone. I realized I passed them and went back to the iPhone counter to look at them. Not that anyone helped me or directed me at that point. There was a guy leaning on the counter who said hi how are you? I had no clue he worked there until I heard him say to someone walking into the store - welcome to Apple.I couldn’t really see the phones because he was leaning all over the counter. Quite unprofessional.Then he said that he could help me when he was done helping someone else. I asked if he could move a bit so I could look at the phones. That annoyed him.When it was my turn I told him I had a question that the chat person online didn’t have an answer for.So I asked him, if I would get the 300.00 trade-in rebate without doing a Verizon plan upgrade. I have a good plan and don’t want to pay for a plan with items I don’t need.At first he was clueless about the 300.00. (I had already checked to see what Apple would give me for my phone before I went into the store)He said I have to check with Verizon to see if you paid your bill. I was like what? What kind of customer service is that. Basically he said, I have to check to see if you are a deadbeat. By that point I was already twisted because I don’t think people care about their jobs enough to go the full mile for a sale. I left the store and ordered it online.In my opinion the green shirted guy in his mid to late 20’s with strawberry blonde hair, should not have a job dealing with the public.In the past, I have gone to the Apple Store in Naples. I will go there next time if I need too get something. They were all very kind and helpful. From the way I was treated at both stores,I’m pretty sure that they have different managers.
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April 2024 by Mike Stone
Not busy, wanted to buy 3 items for about 1k, not enough staff, service reps couldn’t help, waited for 10 minutes and left. This has been the case on multiple occasions. Love Apple products but sales and service sucks b
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April 2024 by Amber Lynn
Julian was so awesome today. Going through a rough time after my apple ID was stolen by a scammer, he was so positive and helpful. Felt so comfortable speaking with him.
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April 2024 by Gary Moody
Worst customer service I have ever had. Theirs no way Apple accepts their behavior…
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April 2024 by K P
They are rude, unhelpful, couldn’t care less if you make a purchase and be prepared to be told to wait. Not asked.
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April 2024 by Marcus Spatz
Nearest apple shop, unfortunately
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April 2024 by Riley Graham
Big thanks to Charles who talked me off the ledge this evening! Kind, understanding, quick, efficient, and so very appreciated. He turned my day around!
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March 2024 by Diane charles-cossu
My daughter destroyed her iPhone on an adventure in Puerto Rico. She wanted it checked to see if it was repairable or needed to be replaced. After she found it was DOA, she purchased another phone. .After them trying to contact to Verizon (which took over an hour) theysent us to Verizon to get her connected. So much time wasted. There was a definite disconnect between the two companies. It was not handled properly because they had tried so many times,there was a fraud alert put on our account. It took almost 3 hours to finally get the phone. We could of bought a car alot quicker.
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March 2024 by Lia
The employees in this store are useless.
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March 2024 by Gregory Pace
The manager, Melia, refused to acknowledge injury caused at store location. This person was condescending and lacked interpersonal skills.
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March 2024 by Venessa Johnson
From out of state to do work. The staff are very rude and unfriendly. One staff member was slamming his keyboard as he typed. They had plenty of time to pick our items. Took them over an hr and my husband went and found the items himself and brought them up front. One guy even complained because he was eating his sandwich and didn't want to be bothered
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March 2024 by Scuba Divemaster
Great experience buying the new iPhone 15. The store was busy, but there was no wait. The employees are experts, can answer your questions quickly and accurately, while being friendly and not condescending. I bought a screen protector with my iPhone, and the employee installed it. He felt that the first installation was not 100% perfect and he got a brand new screen protector and reinstalled it to ensure it was perfect! I think his name was Page, maybe short for Pedro.
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March 2024 by Boomer Jo
Went into Estero Apple store to trade my Apple iPhone 12 for a 15 pro. First store worker was wonderful. Put me in the system waited about two minutes and this younger girl came over to help me out. I could tell she wasn’t really happy with her job or helping me. So I use some reverse psychology to try to make her job with me easier. It was tough because you could just feel the negative in her. I really think she’d be more suited working for the IRS than Apple sells. I was actually hoping that some of the other Apple employees would help me. They seemed a lot more happier than she did. Anyway Have a nice day!
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March 2024 by Brittany Bergeron
Don’t plan on going in at 7:00 to trade out a watch because god forbid they’d have to do something in the last hour of work. My husband and I went in to get two new watches and switch our phones to the new 15’s, well needless to say we only left with one watch because I was over the nastiness of the employees that had to keep making sure to tell us ten times that they close at 8:00. Mind you as I said we got there at 7:00 and to top everything off, the security guard they have there is a COMPLETE AHOLE and is just flat out rude. It sucks that this is the only Apple Store within 3 hrs of us. It literally makes me not ever want to purchase an Apple product ever again…….
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February 2024 by Youcef Hamed
Very very long waiting time