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June 2023 by Amanda Martine
I tried to return something I had the receipt for it. They asked me for a phone number and I replied to them that it was a gift and I was unsure of the phone number. The girl insisted on one So I gave her the phone number of our relative that sent us the item. She tells me it's the wrong phone number... So once again I let her know that I have a receipt and I don't know the phone number. The manager comes over yelling and exclaims that they need a phone number to do a return. I explain to her I already gave the girl a phone number and it didn't work. I calmly explained that I had the receipt and the order number. The manager continued to get irate... Finally the employee figured out how to do it without a phone number. I don't see what the issue was and why the manager had to get rude. Will not be back to this location or probably by anything from American eagle again.. too hard to return something even if we had the receipt. Rude employees.
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June 2023 by Betty Battaglia
Rude.I called talk to an employee about an item I noticed online. She seemed inconvenienced and rude. I asked to speak to the manager she said I was speaking to the manager. Lost a sale.
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April 2023 by Denise C.
I went for a return. The cashier was so rude. She asked me how I was paying and I told her I wasn't buying anything I had a return. She gave me an attitude and asked me cash or card. I told her I wasn't buying and she yelled at me an asked me how I paid for the return. She needs to figure out a way to talk to people. She asked me for my email and I began to spell it for her. She huffed and slide the machine so I can put in my email. I kept my cool the entire time but I wanted to tell her to be kinder to people.
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January 2023 by TF Farrow
I went in for the 1st time to pick up a online order, there was 3 young ladies at the register, they were friendly, and helpful.. the store looked clean and neat as well as being easy to maneuver around .. had some really cute items, but I love shopping online because I can get things more easily in my sizes ( especially long legnths which are hard to purchase in any stores) as well it's always more affordable and with my earned points or online discount codes it's just the way I prefer shopping, what I do appreciate and like is since I don't have a permanent address here it's easier to have it for " Free" shipped to the store for pickup.. to the young ladies at the register Saturday evening, thank you for the fun and personable customer service.. I look forward to stopping in again sometime.
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October 2022 by Samantha Twombly
I called this store to check stock based on the online information. The person that answered the phone was extremely condescending and rude and would not listen to a word I was saying. She claimed the SKU number did not exist and that the name of the shorts, which I was reading directly off of the AE website, did not exist. If I could give this store zero stars based on the level of rudeness this woman, who seemed to be a manager, exhibited to a potential customer, I would. This is no way to do business.
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October 2022 by Deb Dobson
Clean & nicely organized store.
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October 2022 by Genevieve Leigh
The manager is RUDE! It's disgusting how she deals with the public. She should be fired immediately. Sooo many witnesses to what happened today...
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October 2022 by Brooke Davis
The store was clean and had nice merchandise, but the staff were unfriendly.
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October 2022 by Molly Fagan
Worst customer service ever. Don’t shop here. It’s appalling.
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October 2021 by Sir Chadington
Great customer service and products.
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October 2021 by Mike Angiulo
AE styles not like they used to be but still nice store
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October 2021 by Christine Fairbanks
Helpful staff and nice to shop here
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October 2021 by Margaret E
Some jeans are buy one get one half off and clearance is 60% off. They also had some leggings with pockets that were on sale for $14.99... we're able to find some good deals for back to school shopping. Both sales clerks were very friendly and helpful.
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October 2021 by Rita Dieckmann
The store is Always clean and toy can find what you're looking for quickly. The staff is always friendly and very helpful and, professional. It's one of my favorite places to shop. ?
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October 2021 by John Lepley
Very good store, great location, friendly, helpful employees. Only store with jeans that actually fit that i have found. Changing rooms available. Prices are reasonable. Very good selection to choose from.
