-
November 2023 by Stephanie S.
I really wanted to rate this dealership higher but I honestly can't. The buying process with our sales person was good, he was honest and easy to deal with. This all changed when it came time for the financing the finance manager John was looking to sell an extended warranty, oil change service contract and securing a high interest rate loan. John was what I would consider unethical by doing what ever was necessary to convince and confuse us to the point that when we got home and we're reviewing the documents we realized that we were completely swindled. It was even necessary for us to come back the next day to redo our financial paperwork to remove all of the warranty and maintenance service contracts that we never wanted in the first place! He also told us that he thought it was "cute" that we felt a well built truck should last a long time. I wonder if John would have said this to a man? The whole process with John (the finance manager), left me feeling angry, frustrated and taken advantage of! Needless to say we would have a difficult time recommending Englewood Ford, but we do love our Ford truck.
-
July 2023 by Bobby V.
Englewood Ford is a total rip off!$10,000 over sticker on a $88,320.00 truck$98,000.00? what! and won't honor employee Z plan discount then I called Ford customer service and the truck was definitely eligible for employee Z plan Then try to charge a $999.00 dealer fee on top
-
April 2023 by Dick P.
Took my 2021 F-150 to Englewood for simple Oil Change and Tire Rotation just before leaving on a trip to New York. When I got to New York, I noticed a oil dripping from under truck. I scheduled a service visit in New York to check. When I opened the hood, I found to oil fill cap in the space between the radiator and the grill. It had been off since the oil change and 4 thousand miles. WOW.. When I chatted with their online service, no response. Never again. find someone reliable.
-
January 2023 by Bill B.
My car would not start and had it towed to Englewood Ford. They had the diagnosis within an hour and had the car back to me the next day after the part arrived! Big thanks to Bill Wilkins and the crew at Englewood Ford!!
-
April 2022 by Dan Fanslau
Got my tires at a great price. Amy is the bomb.
-
November 2021 by Laurence K.
Having had a very bad experience with Jarrett Ford in Port Charlotte, I drove a little further from my home to get service on my vehicle from Englewood Ford. From the moment I made the first phone call to set up an appointment the difference in attitude was striking! From that moment through the entire process all of the experience was a benchmark for customer service satisfaction. Every person I met from Mike the service manager, Matt the shop foreman, Brad in the sales department, Bree in the comptrollers office, and Rich at the service desk were professional, cordial, knowledgeable, and had a genuine positive attitude! They solved the service issues and even went above and beyond my expectations! I will be making a 20 minute longer ride from my home joyfully to service my vehicle with this excellent family owned organization. When it comes time to purchase my next vehicle they will be top on my list. Can't thank them enough for the kindness and professionalism
-
September 2021 by Richard L.
This is sort of ling, sorry bout that, just Venting! I would give it a 2 or 2-1/2. I searched for three weeks looking for a 2018 F150 and found a few, the one I purchase was one I had looked at several times. A little more that I wanted to pay and really didn't get them down in price a little till the end. The other few I pulled a Carfax on but not this one. I was told it was a local that owned it and traded it in, a 1 owner truck. So my mistake for not pulling up the info and believing the sales folks. After paying prior to picking the truck up a few days later I pulled the Carfax only to find the Truck was NOT local or even from Florida. When I picked the truck up and ws also give a CarCheck. Carfax had 4 owners the Auto Check said 2? I questioned it and was given a line of bull, they said it just was re-registered so add a owner but was the same person. Was not true, both reports had it at Auction once and Carfax had it actually sold 4 times and showed more detailed service than the AutoCheck! Last but not least It was to be detailed and was, but why not scub the bedliner down, has a cover so did not notice. So now I have a 2018 Truck and was told it was a Florida truck, so should have no rust correct. Crawled underneath only to find out ( From it Acutally Being a Northern Michigan Truck) rust all over. Now I am under the truck killing the rust with OSPHO and painting, something I was not planning on having to do at 74 yrs old! When I picked it up told the salesperson I never would had bought it if I had know I had been flat out lied to and it WAS NOT a local Florida truck. It's my mistake for not crawling around under it and investigating. Just a warning...Be Careful who you trust, they were friendly but lied! I should made them put it up on the lift so could have checked it, my mistake. I won't go back there, plenty of Ford dealers around.
-
September 2021 by Catherine A.
Avoid this place. The day I left the dealership with a new ecosport 2021, it was one problem after another. They changed the battery, the sensor, reloaded the software for the interface screen. Went to Hackensack, another Ford dealership they found out that when the battery was replaced the cables were left loose. They also reloaded the software for the screen. Englewood service manager refused to write on the reports the multiple problems I was experiencing with the car. He told me, i can only write what my boss tells me to write. I don't want to lose my job. He also told me during a previous visit. I don't know why the sales manager did not exchange your car. End results, after 5 visits to englewood dealership, 2 visits in hackensack (they were so courteous and they also wondered why englewood would not exchange the car), I now have to go to another dealership as the interface screen is no longer working and hackensack is backed up. Blank screen. No radio, no back camera, no charger. Englewood shame on you. The worse place to go to. The sales manager tried to intimidate me and hang up the phone on me when I asked him to exchange the car. Subsequent visits, I went to his level as it was the only way to communicate with him. A real sleazy car salesman.
-
September 2021 by Glenna Rak
Love Quicklane. Amy is the best!
-
May 2021 by Amanda N.
Thank you Englewood Ford for helping us purchase our leased vehicle. Everyone was so prompt and courteous. Not only was it an easy process but everyone was just so nice! On top of that, the detailing of our truck was simply outstanding!! Wow! Just wow! You've earned my business for life. Thanks for your kindness.
-
April 2021 by Chris Musser
Thanks to Amy and Rob for a great experience at Engelwood Ford! Both were extremely helpful to us for getting our vehicle back on the road after a serious tire issue. Great service and friendly atmosphere!! Job well done!!
-
January 2021 by Lou Wall
Excellent service.
-
December 2020 by jo jo
My apologies for not getting her name but the lady at the desk is fantastic. I love that place
-
November 2020 by Paul Whiteside, Jr.
Quick effcient friendly service.
-
October 2020 by Karen Jenkins
They are really nice & efficient. They let you know what work needs to be done but are not pushy.