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July 2022 by Stephanie S. Tackett
I've been doing business banking my entire adult life and never encountered such a difficult bank to deal with. Their mobile app never works; CSRs are always nice and apologetic, but nothing makes up for the fact that I need to call them every.single.time. to log on to our account. Go elsewhere unless you enjoy banging your head against a brick wall.
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September 2021 by thermo tec
Find another bank very poor customer service .
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October 2019 by Devon
Very disappointed in their customer service. We did not receive any correspondence or follow ups after applying for a loan through this bank. Will not be opening an account.
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June 2019 by Devon .
Very disappointed in their customer service. We did not receive any correspondence or follow ups after applying for a loan through this bank. Will not be opening an account.
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October 2018 by Ela S.
The staff is always courteous. I always get help within a timely manner and they know me and my family by name. Love banking here!
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August 2018 by Rico Skinner
Poor performance. Been waiting almost a month for a replacement debit card. Will be finding another bank.
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May 2018 by Elaudys Santana
The staff is always courteous. I always get help within a timely manner and they know me and my family by name. Love banking here!
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September 2016 by Brian Kirby
Excellent customer service with a real people concern for your business!!
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May 2016 by John Doe
Bank was decent in the past when it was Peninsula but since the change to FCB it has gone down hill. Tellers use to be the same for years and now they go through them quickly and most are not pleasant to deal with. I should have pulled out a couple years ago!
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September 2013 by Jeff Humbarger
They have excellent customer service and really get to know you. I always receive great personal care.
