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November 2023 by Desiree Garcia
My experience with Alamo was amazing. Vanessa was polite, professional, and very helpful. She answered any questions I had, and because of her, everything went great. She has excellent customer service! Thank you again, Vanessa!
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November 2023 by Laci Day
The customer service was top tier. I will definitely be renting from Alamo again! The lady that helped us check out or vehicle was so nice and helpful. Even upgraded up to a mini van when she heard I had an infant and toddler to make things easier on us.
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October 2023 by Andrew Hesselbrock
Austin and Sabi were great! We rented a car from this location last month and they were extremely helpful helping us get the right car that could fit our entire family. I had rented a van but they went above and beyond to get us into a bigger vehicle when we found us, luggage, and car seats wouldn’t all fit.I’ll be an Alamo customer for life!
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September 2023 by jon matel
every one was very professional and courteous. jake, the agent that helped us, even suggested a couple of places we might enjoy eating at. we tried one of them and it was a hit. thank you.the pick up process went smoothly. he asked the routine questions. didn’t try to upsell when we told him we weren’t interested in anything extra.the car was very clean and at the right spot.the turn in process was very efficient. the agent did the routine checks and sent us off on our way.we received the final bill and it was as we reserved it for.no hassles at all. as smooth as it can be.very satisfied. will rent from these guys again and will highly recommend them.
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September 2023 by Brent Ross
The check in process seamless. The staff made sure we understood all the coverage options and then sent us to the vehicle, where it was ready for us. Vehicle was well cleaned and exactly what we had rented. Will use Alamo again.
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September 2023 by Relentless
Overall, not a bad experience. I reserved a Chevy Colorado for a reunion weekend. I called to confirm 3 days prior, but when I got there no Colorado. Closest thing was a Jeep Gladiator, at least it wasn't a Prius. The Senfield skit comes to mind.
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September 2023 by Richard Ingold
Pickup and return were very easy. Car was clean and very enjoyable to drive. Booked car through airline and did not expect the additional fees collected at pick up.
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September 2023 by Leanne Sellman
This company is a scam. I booked a car with my allegiant flight. I was charged and additional $99 at pickup for taxes and fees, fine, whatever. But then at drop off was charged another $89 in taxes and fees. I called and the lady couldn’t tell me what the charges were for and said it only showed that I paid the $89. She told me I had to call the credit card department. So I did, and cannot get through. They don’t have an option to wait on hold and say to call back because they have a high call volume and hang up.
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September 2023 by Susie Drake
Our experience was great! Airport is small which I loved and the employees at Alamo are very efficient! Had a small snafu but Austin went above and beyond to make it right! Thank you
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August 2023 by Hayley Perry
Citierra has the best customer service ever! My family was renting a car because we traveled to Destin for my sister’s wedding! She was so upbeat and friendly! Definitely service with a smile! Fast, efficient, and great at giving you all the information you needed! If everyone in the customer service industry was like her, everyone would be much happier! Give this girl a raise! She deserves to be recognized for her hard work!
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August 2023 by Rick Harvey
Rental process was very easy and efficient. Prices were reasonable compared to other companies I checked. Customer service was excellent.
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August 2023 by Chris Cooper
We recently rented in Destin & dropped off in Panama City (ECP). The people who helped us at both airports were kind & efficient.
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June 2023 by Colt Vannarsdall
Alamo had the nicest mini vans compared to the other companies. And their customer service was amazing.
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June 2023 by Christina Liles
Alamo car rental was fast and easy and the staff are friendly and accommodating!The return was even easier.I highly recommend Alamo car rental.
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June 2023 by JAN MATTEA
It was easy reserving a car through Allegiant. The pick up at the airport took a while because of a long line. Once I reached the counter the representative worked quickly to process my rental car. The Alamo representative was working as quickly as possible under the circumstances. The Destin/Fort Worth airport was very crowded everywhere. This was not the fault of Alamo. Returning the rental car was quick and easy. Thank you!