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September 2024 by Lisa F.
Read my original review below for details of their first visit. We had to have them back again after having them here last week. Unfortunately, after the techs left the same problem started happening. Now it appears that the unit we purchased just over 2 years ago needs replacement. It seems like if you're paying $5200 for a new AC unit it should last longer than that. Unfortunately, we'll be going with another company and hopefully their quality will be better. Since we heard that we needed a replacement we had 2 other service companies come over and both said the unit doesn't need replacement. Advanced Air gave us 2 options 1.) a $1600 repair that might last a year or 2.) replace the unit for between 10k and 12k. We decided to get another opinion. We got 2 from 2 different companies. Advanced Air was going to charge $200/lb for refrigerant. Both of the other companies said $70/lb-ish. We are disappointed in Advanced Air and felt lied to. The company we went with charged us $600 including the refrigerant. ****Original 5 star review****I've had a great experience with AAHS's customer service. I was able to contact someone through a text message at a later hour and got very helpful and courteous service. I had not one but 2 techs arrive to assist me today with a potential issue. They were so knowledgeable and helpful. They looked at my A/C unit, took pictures, and showed me what to keep an eye on. They also sent me a picture of something we could do to make our system easier to take care of. Highly recommend. I may even purchase the twice a year maintenance coverage.
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September 2024 by Michael Ely
I used Advanced for all my AC and plumbing needs. I called just before 5 PM and they sent Stephen who replaced my hot water tank that night. Stephen explained everything as he went and was a pleasure to talk to.
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September 2024 by Jane Sarver
Very nice and great service Answered all my concerns and questions Great company to work with
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September 2024 by Jessie Tewes
Amazing service!
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September 2024 by David Russell
The service tech, Riley, showed up on time, completed the service call in a timely manner. He was knowledgeable of the equipment and provided professional service. We have used Advanced in the past and will continue use them in the future for our A/C, electrical and plumbing needs.
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September 2024 by juan quinones
These guys are very knowledgeable the person smwho installed it did a great job Ruiz and his partner convinced me and my neighbor was impressed,The main installer did a great job and his assistant,I would recommend...Juan Q
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September 2024 by Lisa Starzi
Very helpful, knowledgeable, fair pricing
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September 2024 by Paul Bokee
service tech replaced kitchen sink drain efficiently and professionally.
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September 2024 by Sheila Gray
My AC suddenly stopped while I had a houseful of guests! Advanced Air saved the day! They were prompt, efficient and very nice and helpful!
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September 2024 by Maurice Frankel
Jeff and Garret did a great job. Explained all required repairs
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September 2024 by Jo Lee Mobley
James and Ben were great!!!
They were very professional and knowledgeable... I really appreciated them coming so quickly too. However, my problem was with the power company. But great experience!
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August 2024 by Kelly Turner
James W was very nice and helpful. He showed me the problem so I could see for my self. Thanks
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August 2024 by Gary Hoyle
Advanced representative was very professional and knowledgeable. We will certainty consider once we recieve additional prices.
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August 2024 by Timothy Gomez
These people are horrible! They schedule appointments and don't show up for 8 hours, they charge you in advance for services they don't show up for, and then after 10 calls, and requesting to speak to a manager 3 times about your frustrations the managers do not bother to call you back to resolve the matter. Then they refuse to credit your account. You state that it is illegal to take peoples money like that they say you threaten them with the word illegal or legal they are instructed to hang up on you. Don't waste your time with such unprofessional people. Then the next day they contact you wanting to sell you a brand new AC installation. The odds of that happening to you are the same experience I have had.
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August 2024 by Heidi Weber
The repairman was very courteous and fixed the problem quickly. Excellent work.
