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August 2024 by Diane R
Employees of cvs go above and beyond to help.
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June 2024 by Kimberly Dugger
I give up! I’ve stuck with them for the last eight years due to convenience. But I’d rather drive twenty miles out of the way for a thing called customer service.
The people working there hate it because they never smile.
And NEVER look you in the eye
I received text that script is ready and when I arrive it’s not ready.
They fill one and there’s a problem with the second and third. They don’t call me to let me know. They just ignore it.
I handed them three scripts. They deny receiving them. I am now one month without my medication. They could care less.
If you happen to be there during their lunch hour , do not even look at them through the metal fence. Not that they don’t deserve a lunch break- they do.
Moving scripts to Publix today.
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June 2024 by Michelle Hawkins
This CVS pharmacy is the worst I have every dealt with. There staff including pharmacist are rude and has no empathy. Trying to get heart medicine filled, they stated they have to order and it can take 48 hours, I think really!! You are a pharmacy you don't get orders daily!! Anyway Publix was able to help and heart medicine will be filled next day. Transferring all my scripts to Publix. Does the staff realize that if you have no customers you have no job. Duh!@@ get it together. I wish the corporate office reads these. I know you are busy but rudness will get you no where.
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May 2024 by Tracie English
I would give them ZERO stars but 1 was the minimum. They are the worst pharmacy I have dealt with in my life. They never answer the phone, it goes to voicemail. They do not fill your called in prescription till you tell then when you want it. Since they do not answer the phone you must drive there to ask in person to fill immediately. The staff is extremely rude. They do not care about there customers. I switched all of my prescriptions to Publix even though it extends my drive another 10-15 minutes to get my prescriptions. I had dental surgery and they called me in sedative to knock me out for surgery. I went the night before and confirmed my RX was received. One of the employees told me it would be at least an hour to fill (ONE PILL) I tell her please make sure it is filled tonight. The next morning before my surgery and they tell me it is on back order. Why did they not tell me that the night before? They claimed I should have received a text but I did not. Why can’t they call my dentist and see if they recommend something else? My dentist called it in to Publix, because of this I barely received my meds in time. If you know what’s best take the extra drive to go somewhere else or I’ll be reading your poor review soon.
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April 2024 by John Bowman
I have never met such a rude pharmacist in my life! I had a specialty order that was delivered there by UPS on Mar. 27th for pick up. She looked for it and said it wasn't there. So I tracked it and it was delivered and signed for. She the said it still wasn't there and rudely said if its not here i cant find it! I called the Specialty pharmacy they also confirmed it was delivered. I finally got my prescription and she said UPS just delivered it. I call B.S. I'm sure it was there all along. Time to change pharmacies.
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March 2024 by Natalie Filipi
Waiting on a prescription for 3 weeks, with zero notification of insurance not covering these meds. Im notified to pick them up where they proceed to let me know (after almost 3 weeks that this isnt covered). No prob, i call physican for an alternative script, also not covered (which I discover upon dling app) also no courtesy call to let me no there is still no coverage. I typically do not complain bc I understand that errors happen and insurance can be tricky but I highly recommend you going to a different pharmacy unless you're willing to put up with lack of professionalism. BTW publix was able to fill this in 30min.
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February 2024 by Lane Zumbar
Best pharmacy ever. WOW experience
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January 2024 by Adam Moyer
Absolutely horrible pharmacy. Never fill anything on time and regularly run out of basic meds. They'll let their patients die before they give a damn to do their jobs. They should be shut down.
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December 2023 by Ken Newstead
Wouldnt recommend to my worst enemyRude and inconsiderate staff
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December 2023 by L Cardinal
This CVS/Pharmacy is conveniently located right off Hwy 17. Everyone was friendly and helpful. Stephanie, at the front checkout was especially nice and helped me change my contact information in the system.
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November 2023 by Nicholas Zambrano
horrendous service, I understand that they're a bit under staffed down there, and things can get stressful. but all I did was try to ask some questions about how to get my prescription (which i haven't had for a week and was told by my doctor that it was available and sent down there THREE TIMES!) I tried so hard to be as nice as possible, I've never raised my voice or have gotten worked up with a service worker in my life mind you. But my questions were only met with aggravation, and at one point laughter for just wanting to understand why, and how, I should get my medication, and for wanting some help figuring out how the process work (which must be confusing since they seem to have hard time with it too, seeing as I run into issues every time I try to get my prescriptions from this CVS.) I really don't understand why I had to be treated the way I was considering they weren't even busy at the time, and eventually they just started ignoring me until I left. This was just the final straw for me seeing as this pharmacy has had issues for well over a year by now, including long hold times and poor service. Shout out the guy with the Lego tattoo though, he's always on top of things and has been nothing but help whenever he's on shift there, much love to him.
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November 2023 by Betty Jackson
This pharmacy is grossly understaffed and their window is often closed. If you need medicine faster than 24 hours do NOT use this pharmacy.
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November 2023 by Prince Valdez
Horrible customer service over the phone and rude in person. I never have a problem at any other cvs but for some reason this one is always horrible and unfortunately it's the closest one to my home. I was told at 1 pm that my prescription would be done at 4 pm. I called several times and after being on hold forever I was hung up on every time someone answered. Before I could even say a word. So I went in person at 515 p.m., and it still wasn't ready. They claimed there was an insurance problem even though we have no issues with our insurance. I offered to pay cash since they had it done already, and they said it would still be a 30-minute wait, even though they had the medications in their hands. I waited in store, finally got the medicine, and I drove 35 minutes back home only to find that they didn't mix my son's antibiotics. I literally have a bottle of powder, and my options are to attempt to mix it myself or drive 35 minutes back bc of their mistake. This CVS needs an entire new staff and new pharmacist. I've never had a bad experience at any other CVS in my entire life. Very disappointed and I paid full price for my son's medicine.
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September 2023 by Linda Dantzler
Went to pick up a prescription that had been called in approximately 45 minutes prior to going to CVS East Palatka. Once we got there - the young lady behind the counter asked my husbands name and date of birth. They had the prescription in the system - but proceeded to tell me that it was 8:00 pm and they were literally closing (her words) that we would have to wait until 10:00 tomorrow to pick-up (this was with a smile on her face). No matter what we said - she wouldn’t fill the prescription. My husband had just broke his foot and needed something for pain. She didn’t care! I was in shock! They have absolutely HORRIBLE customer service. I wouldn’t have give it one star - if I could have left this review. The experience was unbelievable!
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September 2023 by D D
This is horrible! Dr called in RX on 8/25/23 called cvs, they said we'll text you (says the lady on the speaker phone).. 8/30 i download the app today. Says RX on hold. Called CVS (no reason-lady said were 2-3 days out filling prescriptions, you'll have to get it tomorrow. Called the next morning. Another lady checked into it. No reason it should've been put on hold. (No insurance reason, nothing,) Said we will text you when it's ready. I laughed. Lady said no seriously, we will text you. I will call the manager ARRON tomorrow as he is off today. This is absolutely ? NOT ACCEPTABLE! Sickning, I've been waiting on my Meds for CVS to Hold them for no other reason then they Didn't WANT to fulfill my prescription?? Not wanting to fill it? then played games with me?? Over putnam county B.S. if I were black I'd get better service
