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July 2024 by Sherri Fredericks
I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy gets canceled. 39 years wow really? No wonder they got downgraded they have no good business sense. That is just a dumb way to loose revenue not gain. Unbelievable. And Gigi doesn’t care she is insensitive to clients regardless. She said “hey this is how I pay my bills” wow so just cancel people who have done NOTHING WRONG ya that’s fantastic for gaining revenue and building a brokerage. Good Job Gigi!! You should be proud for canceling a 39 year loyal customer who ended up going elsewhere getting the same coverage for cheaper. So glad you have no idea how to maintain revenue and build a solid business. Bravo to ya!
Let’s also not forget you brought up a claim my husband had. And I had to remind you he has been dead for 8 years. Yep good job! Your response of trying to point out they are my family members is ridiculous. The bottom line is MY policy was canceled for something others did family or not. I did NOT deserve that kind of treatment after 39 years of loyalty. You as an agent should have done something. I’ve spoken to a couple other agents and it appears you’re just not really sure how to get things done for your clients.
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May 2024 by Joe Nazario
Best customer service awesome agents my wife and I have been customers for almost 10 years!!!! We’ll done Gigi…
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April 2024 by Julia Denbow
Thank you Jean for your help. Jean advised me, have me good advice & reduced my policy.
Great company to deal with.
K. Denbow, Rainbow Springs, Dunnellon
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February 2024 by Jaclynn Sola
Great communication. Calls and emails are always answered in a timely manner!
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January 2024 by Robert Carnish
One star for state farm itself, not blaming the agent. They are only doing what the computer tells them. I can’t get homeowners ins because I don’t owe anybody nothing, I’m indelible. My home is paid off, no car payments, no loans, no credit cards but the system says I’m not good enough to be part of the State Farm family’. Also they do not do monthly payments. Have to pay in full every 6 months. I really didn’t have a problem with that since I do that with progressive anyways. Still I’m not good enough. Welcome to slavelandia people.
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January 2024 by Darryl Howes
Agent works for her customers
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December 2023 by Alex P
Brandon's customer svc was excellent and would highly recommend.
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November 2023 by Scott
Way overpriced, staff are nice but prices are just way to high
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October 2023 by Michael Daugaard
Brandon at Gigi insurance was the most honest and professional insurance agent I've ever met.
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September 2023 by John Jablonski
CJ was giving me a quote. I moved back from Virginia. His quote was over $1,000 for state minimum for 6 months. Called progressive and got full coverage for $500 for 6 months. I'm a veteran on disability. Which one do you think I will choose?
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September 2023 by Sherry Colvin
Office staff is not friendly at all. It will kill them to smile and say anything positive. I will be moving my accounts from this location.
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September 2023 by Mary Jones
They were absolutely wonderful..
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June 2023 by Christina Seavey
Brandon is professional and knowledgeable, and an outstanding asset to Gigi Hunter's State Farm Team. He helped our family, both over the phone and in person, to find the appropriate insurance coverage AND at the best rate available to us. He took the time to explain our policies, coverage and options-Thank you Brandon for your great customer service!
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June 2023 by Justin Tarter
Great anytime I speak to them they really go in depth about what affects my bill and what I can do to adjust my bill
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June 2023 by Johnna Steedman
I was a walk in to this business- I was out checking rates with various insurance companies. Although I went at a very busy time , Ms. Hunter helped me by trying to find the best rates and also giving me sound advice about auto insurance . Wonderful , classy business. I highly recommend Gigi Hunter State Farm Insurance!