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February 2024 by Michael Burns
Horrible customer service by the manager. Have two accounts there and have been with BofA for over 10 years. They lost a wire for $6500 which took over 4 months to get back. Most recently went to have a simple paper notorized saying I sent someone another wire for $200 and he refused to do so. Went to Truist and they had no issue doing the notary for me so I opened two accounts with them. I don't recommend this branch at all. Mgr is very unprofessional.
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February 2024 by Howard Ridley
Good bank all around!!!
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January 2024 by Dale Wilson
Every time I go into the bank for help in Dunnellon they could never help me. They say all we can’t do anything about that. I believe I go to Crystal River and they do it within two minutes for me. They tell me a check gonna clear on a certain date and clear seven days later I have a small business and I can’t operate like that. I do not recommend Bank of America and on top of that. Every time I get gas, they decline my Card saying it’s fraud
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January 2024 by Dlcfishing C
Easy in, easy out
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December 2023 by B Nyob
Why is a bank employee (black car)parked in the best,premium customer parking spot everyday?Same black Dodge in the front spot everyday,all day and seniors get to walk farther because this person won't park in employee parking?That is really wrong.
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October 2023 by Robi Edwards
The drive through was unable to dispense cash, so had to go inside. When I was asked about it, the employee acted as though it was somehow the customer's responsibility to notify the bank of problems. I found this a little odd. I mean it's not my job to keep up with the equipment to make sure everything is running properly. IDK, really odd response by the employee.
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June 2023 by Jeannette M.
The Drive Thru Window is NEVER open....only ATM outside.Moving my money to another bank.
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August 2022 by Margaret Keith
Should have more drive-through open later , for handicapped.
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July 2022 by Andrew Hayes
If your sigh on the door says your open you should be open. quit changing your hours everyone else is working. get to work yourself
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March 2022 by Trudi F.
I love this bank. They always get you in to speak to a representative very quickly. They are friendly and always happy to help you. They contact immediately if they think something looks wrong on your account. I wouldn't go to any other bank
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January 2022 by Joseph Roberto
The nature of big banking has changed dramatically over the years. Full service now applies to loan services, not to drive thru or credit cards. 5 stars for each of the employees I have met at this branch ZERO stars for the corporate decisions.
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October 2021 by Deb Peleech
WORST EXPERIENCE EVER, not only at a bank but any business in my life. I’ve been a BOA customer for over 10 years and this branch needs to reevaluate their employees both Ed and Mr Burke we’re VERY rude when I had questions. I couldn’t believe it I’ve never been talked to like that from a business. UNBELIEVABLE!!!
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September 2021 by Joan Glover
Worst experience I have ever had at a bank. I have been a customer for almost 30 years, it has changed names over the years. I lost my debit card and went to the bank to get help with a new card. Apparently, they don’t do that anymore (what???). Not only that, they are phasing out the cards (what???) and going forward you have to use digital. It took me awhile to understand because it seems so extreme. They were incredibly rude and the manager raised his voice telling me “I’ve already told you 9 times.” He was keeping track??! Yep, total rudeness. They would not have that job if not for customers. I do not recommend the Dunnellon, FL branch of BOA.
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September 2021 by Jessica
I do not recommend they act like your not the ones keeping them in business by banking with them , their customer service is very disappointing. Drive thru has been closed for some time now i have kids this is very inconvenient!!!!!! These are among a few things
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June 2021 by Melissa Martin
I walked into the lobby and waited for the teller for a few minutes. I was then approached by an employee with a box of masks in hand telling me I had to wear a mask. I advised him I couldn't do to a medical condition. He said I had to. I pushed back and again repeated myself. I was then told to go outside and the bank manager would come out to help me. I waited outside the door for 5 mins, the bank manager came out took my card and then I waited 15 more minutes!!! The entire time there was no one waiting to in line to be helped by a teller. I have no clue what took him 15 minutes for a simple withdrawal transaction. Note this location does not have drive through teller service. I was made to feel like an outsider just because I can't wear a mask. My time was completely disregarded as there was no reason for me to have waited as long as I did. I would have left had the bank manager not taken my bank card. Ironic part is, if you wear a mask inside and your nose is exposed they are okay with that. The customer that was being helped, when I was waiting inside, had his nose completely exposed. I now drive to the branch on 200 and they are happy to assist me without a mask inside the lobby just like every other customer. It's worth the 30 minute drive.
