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May 2024 by Giselle Rodriguez
I am in-front of your business and unable to contact you, my dog is inside the business that is pitch black with no lights! Call me asap! I have been trying to reach you via your WhatsApp number. How can you even see if the dogs are ok via the cameras if all your lights are off and there are no windows??? Call me!!
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March 2024 by Mary Gonzalez
It's excellent, my pear loves it, they take very good care of it, it's the only place I leave it if I have to travel.
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August 2023 by Maria Alejandra Flores
Thank you for taking care our Dog !! I ? recomendado Stephanie es muy amable.
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August 2023 by William S.
Terrible first experience. Showed up a little before their posted opening time of 8am and waited 30 minutes for them to open. A guy finally shows up at 829am and smiles and doesn't offer an apology or anything, smug like this is common practice. Because of this I had to take a day off work. If they are this unprofessional, I can only imagine how irresponsible they are with our pets. You lost a customer and I won't give you a cent, nor recommendations.
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September 2022 by Ivan M.
UNPROFESSIONAL ! Gave them second chance today and asked very specifically "please, make it short" - result : the cut is super uneven and again not short enough even close ! Don't bother to go !
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April 2022 by natalie fraioli
Justice for Toby!Hearing this story breaks my heart. Please be careful with this company!I would like to get your help to achieve justice in the death of our dear TOBY JOSE. On Friday, July 2, my wife went to the PETSPA business located at 9831 NW 58 St., # 139 Doral, FL 33178 to have them host Toby for a few days after reviewing their website where they offer HOTEL & SPA services while we spent a few days away as a family in the city of Orlando and the house we got to spend those days was not pet friendly. On Monday, July 5, at approximately 8:30 am, my wife received a call from the owners stating that our dear Toby had been found dead when opening the business on the morning of that day. We immediately went to the city of Miami and upon arriving at the place we asked its owners if we could speak with the person who was on duty that night of July 4, which by the way is a night where pets suffer a lot from fireworks and his answer was CLEAR AND CONCRETE… WE ARE NOT OBLIGED TO BE PRESENT 24 hours a day ACCORDING TO THE LAW. THAT IS, that the business that is promoted as a hotel & spa the night of greatest risk for pets is left alone…. The owners also clarified to us that they were very experienced people with more than 20 years in this business. I would greatly appreciate your suggestions, especially the emotional impact that this event is generating on my children and wife, where we have no answers to the mysterious death of our beloved Toby.-Jose Lorenzo and family.
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November 2021 by michael richmond
Great pet hotel. Yvonne is very accommodating and came to open the spa early so I could get to work on time.i highly recommended this business and they take great care of your pet
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October 2021 by Gabriella Porras
This hotel for dogs is not the right place to leave your dog ever. My friend and her family suffered the loss of their dog Toby due to the lack of responsibility of this place. Knowing that dogs are sensitive to fireworks they left them overnight on the 4th of July without anybody watching them. No dog should ever go through this
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September 2021 by Andrea Silver
I have been taking my “son” Winston, who is a West Highland Terrier to Petspa for 6 years. I love the quality of their work and how my Winston is always happy to go! Brett, Juan, and their staff love what they do and you can tell. After a bad experience with other pet shops in my area, I’m so happy I found a groomer that I can TRUST ! I’ve even left my baby overnight in their hotel and Day care when I go out of town. I highly recommend him to my family and friends! Thank you for treating my family member as your own
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September 2021 by Debora Hurtado
Brett treated my dog with the upmost integrity of care! He’s loving and caring to all animals. He’s very knowledgeable and understanding to the needs of all dogs. Highly recommend Petspa for dog care needs!!
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August 2021 by Emily Sanchez
My friend’s left her dog in the hotel for two nights as they traveled to Orlando in order to enjoy and celebrate 4th of July. The day after, they received a call from the hotel saying that their dog had die the night before. The dog was left unsupervised all night. I can’t express enough how irresponsible it is to do such thing specially during an event that is globally recognized for the amount of fireworks played at night. Some dogs are terrified of the loud noises and my friend’s dog was alone living through it all. The hotel has no camera footage of what happened, no explanation to what happened, and an absurd policy that backs them up saying it’s not their responsibility to take care of the dog 24/7. There is no much we can do to compensate this injustice, but we can spread the word and alert future clients. I want to also emphasize that the dog was 6 years old and super healthy. Please don’t make the mistake of leaving your dog at this hotel. Read all the policies carefully before choosing and always ask questions for clarification. We will deeply miss Toby.
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August 2021 by Isabella Perez
I’ve been taking all my dogs (Terminator, Jack and now my dog Russ in the picture) to PetSpa. We’ve been customers for over 15+ years and we don’t trust any other grooming service. Even when we need recommendations as to what we should do when our dogs get sick and what vets we should go to, they are always there to help! Bret and Juan and the PetSpa team love our dogs as if they were their own. They themselves are dog lovers and make sure all dogs are cared for and treated correctly. Thank you PetSpa team for all your love! We recommend them always ❤️
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August 2021 by S Pelissoni
I have been taking my dogs to Pet Spa for many years, since they started.They offer an excellent service, always prompt to accommodate one’s needs, very friendly, very loving and caring for my four paws babies ?.I never had any issue, any problem, on the contrary, my babies ? always come back home relaxed, not stressed. I wouldn’t trust anyone else.I love this place and highly recommend 5⭐️
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August 2021 by Nikolas Espinal
Awful service, poor care for their dogs and rude employees. Dogs are left unsupervised over night and there are no cameras, so if something happens to your dog there is nothing you can use against this establishment to get justice for your pet. There are far better places than this for your dogs, use this service at your own risk.
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August 2021 by Maria Lorenzo
Such an irresponsible business. My poor Toby died at the care of this "professional" business after he was left completely alone and unsupervised on one of the scariest nights there is for most animals, July 4th. The dog owners arrived on the morning of July 5th to find Toby dead and they had no explanation, well of course they wouldn't as Toby, and all the other dogs staying that night, were left completely alone and unmonitored. He was 6 years old, he was happy and healthy. DO NOT leave your dog in this business. Please be extra careful when choosing where to leave your dog if you're going out of town and cannot take him/her with you. This business is not reliable.
