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September 2023 by NaQuaja Gaines
Not going to lie these reviews scared the hell out of me but I took a chance & decided to drive from Tennessee to Florida and drop the vehicle off at this Hertz location. I loved it hands down , was a very easy process the young lady was working hard getting stuff together and she just told me to drop the keys off in the lockbox and she would get on it right away. It was so simple and my Lyft was right outside so I could go to my cruise terminal. I was in there not even 7 minutes and was taken care of. Will be using this location again ?
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June 2023 by Francisco Montalvo
It was a great rental experience.
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March 2023 by Boda Wang
Make a phone call before come, cars sold out
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March 2023 by Chad Paffel
Lied about a toll fee. Agent said it is was unlimited for my entire trip but they charged me daily. CS is a joke too.
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January 2023 by Lucy Spoerk
I would give more stars if I could. GREAT service from THEODORE! Hertz is located in the hotel lobby and Theodore was quick and efficient in helping us with the car. He pulled it up for us, gave us extra attention, and made us feel like royalty. When we returned the car, we were rushed to catch the shuttle back and checked the car back in within one minute and we were on our way. The car was clean, no dents or scratches. I loved renting from this off-site location (the hotel van had a nice drip off service/we uber'd there from another location, so not sure how it would have been for airport pick up).
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September 2022 by Michael Sarduy
The worst company from the bottom to the top. The representative Theo misled me and charged me an additional insurance of $600 even though I have it covered with Geico already. They also charged my card the daily rental in the beginning when my insurance was paying it that was first red flag. When I tried to get my money back I tried to speak with the manager Jorge and they denied me asking \\\"but why I need to speak to him\\\". When I finally got him on the phone all Jorge said is \\\"unfortunately you signed the papers, sorry!\\\" even though his employee was not upfront about the services and \\\"Theo replies he didnt know Geico already covered it\\\" even though he does this everyday. They did nothing to help their mistake but clean their hands since I fell in their trap. Run from this pool of sharks and do not give them your credit card!!
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August 2022 by Martin
I rented a car and when I showed up they denied my rental saying they had no availability of cars. Absolutely unacceptable. Never again. Avoid this company.
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July 2022 by Kadi Humphrey
Worst experience. After paying for an Uber to the location of pickup was rudely told they don’t have any cars. Was hung up on the first time I called and the second time I was on hold for over fifteen minutes to speak to anyone. They then try to make you go to a different location and try to charge you 3 x the rate originally quoted.
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May 2022 by Ian Mccray
Big shout out to Theodore. Great answering questions and very knowledgeable and helpful! 100% recommend and made this hertz return awesome! Thanks again!
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January 2022 by 1 2
Left me stranded me at the airport.
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November 2021 by Erick Maitin Morales
Impossible to talk with a person in this business. All time recorded instruction to final hand up.People at the offices with very poor attention.
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October 2021 by Jessica Powell
I would like to say, my flight was canceled in Miami and I had to get back to Orlando John was very professional and went out of his way to accommodate me and my family…..
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October 2021 by flor vm
Honestly you should just close this spot, it is inside the HIlton hotel ,we went to rent a car and no one was here, the personal in the hotel said they only rent the space, we waited for 45 minutes, called the number on the counter wich left me on hold too, it was impossible to rent , we had to leave and rent a car in a different location
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May 2021 by Serene
No car selection available, just have one car available in the category. Waited for 40 minutes for the staff to show up.Don’t choose this, choose the usual airport location
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May 2021 by Ariel D Milian Arrastia
(Translated by Google) very good(Original)muy bueno
