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January 2024 by Yanisbel Lopez
Customer service was terrible
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January 2024 by Jarlind Diaz
a very bad experience, bad treatment.
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January 2024 by Michel Goitia
The attention to the public is terrible!
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January 2024 by mariné goitia
Bad customer service, they are unprofessional
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January 2024 by Grency Rodriguez
The customer service of this place is way too far from being decent ,at least. The young woman who said to be the manager … she behaved like a child in tantrum when I requested to keep the hanger of the pants . Something sooo simple. At the end she said in Spanish … MIRA COGE TU HANGER Y PAGA !!! Such a disrespectful MANAGER !! God, Protect AMERICA ?️
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December 2023 by Dariel Hernandez
I like the clothes they sell, they adapt to my needs. I WANT TO THANK THE PEOPLE AT THE PLACE, THEY WERE VERY KIND, but I want to say that the experience in the Dressing Room was HORRIBLE, it's terrible. First of all, they are very small, there is nowhere to sit, there is not even a way to accommodate the 10 pieces that they let you enter.Also the floor was extremely dirty, well anyway. You can go shopping for clothes, but know that you may have a horrible experience like the one I had today trying on the clothes.Otherwise, a Forever 21 store is the same as another.
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November 2023 by Ricardo Lanza
I didn't find the place
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November 2023 by PERICLES PICCONE
Jennifer (the manager) was so rude and have the worst customer service, never go back to this store.
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November 2023 by Waleska Balza
Me and my partner just tried to return a dress that I bought last night with the receipt and the tag and Jennifer, the manager of the store made a scene advising that I wore the dress and damaged it as well and she tried taking a picture of me and my partner to send it to the other stores so we could be banned? When we literally just walked in with all the things that we needed to return the item because it did not fit me. Worst customer service that I have ever received, you can’t just call yourself the manager of the store when the first thing you do is yell at the client and act like a crazy person.
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September 2023 by Ms T
Great help on the floors and so many picks. Thanks
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September 2023 by Anely Rodríguez
This is specifically regarding the international mall location here in Miami Florida. The customer service there is a atrocious and I could not believe that these little girls were running the show. I called with an issue and spoke to a very disrespectful young girl, so then I ask for the manager( which I do not believe was the manager). The next little girl had even more attitude. The rudest most unprofessional child I’ve ever spoken to. I later called back to give me her name, and she said I have no name and refused to give it to me again I was shocked demanding her name she refused, laughed at me and hung up the phone. I cannot believe that this Christian company( or it used to be) is run like this. Unfortunately, I do not have a name since they refused to provide it but it happened Wednesday night at the international mall location. I will be reaching out to the GM which apparently is someone very hard to reach as well. Customer service will not provide any info either lol.
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October 2022 by Lissi
Worst customer service in any of the forever 21 stores. I was looking at some denim shorts and a girl named Fanny said the Denim are on promotion Bogo 50% off. So I proceeded to ask her about the shorts I was holding and she said the second pair are $10. So I picked two shorts and when she charged me they were regular price. I asked her about the Bogo and she said “ Oh let me call the manager to fix it” the manager comes and says oh it’s only the denim jeans. So I asked why did you tell me the shorts if that’s what you saw me holding and she replied I never said the shorts. So why did you call the manager to fix it??? The manager then decided to pretend she heard the conversation and defended the employee. Hello you are the manager, have you’ve been told not to argue with the customer!!! She wasn’t even there. Very unprofessional people working. Will never give Forever 21 a penny of my hard worked money anymore.
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August 2022 by Yuly Cardenas
I can’t believe I wasn’t able to buy… nobody was at the register, I looked around, no one came, so I left & let all I came to buy at the register…Unbelievable… I had to go to another store
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July 2022 by lourdes barquin
Store is in International Mall near JCPenney. Lots of fun trendy fashion. Prices are good. Has very small to extra-xx-large sizes available.
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April 2022 by kyan kerr
I’m from Jamaica and the girls help me a lot with my outfits… thanks to Juli for your help
