-
November 2023 by Bibi Khan
A nice variety to choose from and very good customer service.
-
September 2023 by A K
Here it states they close at 7 pm. I go to store and they close at 6. Update your hours.
-
August 2023 by Nick Lutz
I've been here a few times and each time Kent was a great team member. He went out of his was to present all the products and attempt to find quality matches to compete the outfit!
-
August 2023 by Jen Heinz
EXCELLENT STORE!!! The staff here is wonderful! Very kind and attentive, but not over bearing! The prices are excellent!! I’ll be back in!! Thanks ladies! Brianna was amazing!!
-
July 2023 by Will H_ _ _ _
My wife got exactly what she was looking for, with the great sales staff we were treated like royalty. We will be back for sure.
-
July 2023 by kenny wayne
Staff was overly excited to help us. Very impressed.
-
June 2023 by C She
The gentleman who helped us at this store was INCREDIBLY helpful! I don’t remember his name but he helped us as soon as we walked in. I’ve been to a lot of higher end purse stores and you can be made to feel “looked down on”Or judged, many times no one helps you at all. He went out of his way bringing different purses out and even helped with trying to find a matching wallet. He was so down to earth, he never seemed bothered or snobby and made us feel comfortable! You have a SUPER STAR employee!!! And bonus: I found and bought the exact purse I wanted I feelSo happpppyyyyy
-
May 2023 by Eri H.
Wow the nicest Tory Burch outlet I have been so far. I chose two handbag as my handbag that I brought to the vacation somehow ribbed. I like Tory Burch outlet as you can buy some cute handbags with great discount as they usually have a sale going on. I was able to get two bags both 40-50% off and without even asking the staff they brought out two new models from the back as I check out. Great customer service and so friendly!
-
May 2023 by C Hogan
Lovely merchandise. Very helpful staff. Store is open and airy
-
February 2023 by Paige Klein
Nelson, at Silver Sands Outlet in Destin, Fl was such a great help to me today. I live in Charleston and wanted to buy a belt from this outlet and pay from here. He explained to me how it worked and texted me from the work phone. He went out of his way to try and find the belt I wanted and my size. They were out of my size and color but I can’t tell you what incredible customer service I received from Nelson! Great customer service seems to be a dying breed but I was so impressed with Nelson I just had to write a review. Cusps to Tory Burch Outlet for hiring such a great team member!! Thanks Nelson!
-
February 2023 by Cassidy
I don’t know if the bad reviewers shopped at the same store I did. I was greeted by every employee (which was a diverse group of women and men) when I came in and made my way around. I wasn’t dressed nice and neither was my husband. For everyone saying they were “ignored” I guarantee it wasn’t that serious. I tried on a pair of shoes and looked at a few bags…the sales are all clearly marked as well. And for people complaining these aren’t “outlet” prices, they truly are - especially for Tory Burch. I wound up getting the shoes I tried on, and we received a military discount as well. Overall it was a pleasant experience, don’t let the negative reviews turn you away.
-
December 2022 by Christi Jones
The manager was helpful. The other floor staff ignored me and my sister.
-
October 2022 by Erin Howze
Scout was great and very helpful! I was able to find what I wanted with her assistance.
-
October 2022 by Betty -
Due to the tough reviews, I was a bit apprehensive of visiting this Tory Burch store, but my experience was 5 stars. Ask for Kent to help you. I was immediately greeted upon entry, alerted of multiple sale opportunities throughout the store, asked if I was looking for anything specific and to please let him know if I needed sizing or colors in anything. I asked questions looking for clothing, any items from the retail store vs outlet-specific ones, the different types of leathers used for the handbags, the source of their leathers/production of the bags, etc. From start to check out, Kent exceeded all expectations of a sales associate - just so thoughtful and refined with a service-oriented professionalism that I referred to him as the Duke of Kent. He even went out of his way to double check and personally search the back inventory for a new bag (I did not want a display or floor model) when one of his colleagues said there were no more. All this above and beyond service from an employee who is not commission-based. So Kent is just a genuine asset to this Tory Burch store. Ask for him to help, I’m sure he will take excellent care of you.
-
October 2022 by Ellen Armstrong
Customer service was awful. I ask a question and the lady looked at me and walked off, and stood in the middle of the floor and did nothing. When I return that's one store I will not be visiting or getting my money
