-
April 2024 by Valeria A.
Younger ladies provided good service but the older lady very rude. I end up buying the shoes just because I need them ASAP. Never buying again.
-
August 2023 by Jeff Horton
A week ago I purchased a pair of OnClouds. The very nice young lady brought me out a pair of size 11; I put the left one on, if was snug but fit; I was in a hurry and didn't bother trying the right. I got home, put the shoes in my closet, threw away the box and receipt. A week later, I put them on and the right shoe was too small!! I check the size, it's 11 but it's a half-size small. I've never had this experience with OC. My wife called Sunset Shoes and spoke to a manager (Bill) he offered to exchange them without a box!! Most shoe stores will not take shoes back without a box and receipt; I had a bank statement copy with the shoe purchase, but he took the shoes (didn't even ask for the bank proof) and handed me a pair of 11.5 that fit perfectly! I will be buying all my running shoes from Sunset Shoes!
-
August 2023 by Jason Williams
Wife and I stopped in before going to see a movie. We were in the store for over 10 min and not one associate greeted us or asked if we needed help. I purposely grabbed a shoe and did the look around for help (it was a shoe I wanted). I finally had enough and decided to go to the manager or owner of the store. The store is pretty small and crowded with merch, I point this out because I had to pass an associate on the way to the register where the "manager" is sitting down using a computer instead of helping customers. I talked to him about the problem and the associate overheard and swore she thought I didn't need help. The manger just pretty much blew me off and didn't even try to rectify the situation.Now I am not the one to pull a "demographic" card but anyone who knows this area knows it's a tourist spot with mostly wealthy visitors of certain demographics. I guess I did not meet the "demographic" to warrant being taken care of like others who got attention when I went in, maybe I should have just let my wife go in alone, I'm sure the scenario might have been different.. I will leave it to you to figure out what I'm getting at.
-
August 2023 by Kristina J.
This staff specifically the owner are the rudest people I've ever experienced in retail. The Sunset Shoe stores in Miramar Beach and Panama City are much more pleasurable to shop at.
-
August 2023 by Jason W.
Wife and I stopped in before going to see a movie. We were in the store for over 10 min and not one associate greeted us or asked if we needed help. I purposely grabbed a shoe and did the look around for help (it was a show I wanted). I finally had enough and decided to go to the manager or owner of the store. The store is pretty small and crowded with merch, I point this out because I had to pass an associate on the way to the register where the "manager" is sitting down using a computer instead of helping customers. I talked to him about the problem and the associate overheard and swore she thought I didn't need help. The manger just pretty much blew me off and didn't even try to rectify the situation. Now I am not the one to pull a "demographic" card but anyone who knows this area knows it's a tourist spot with mostly wealthy visitors of certain demographics. I guess I did not meet the "demographic" to warrant being taken care of, maybe I should have just let my wife go in, I'm sure the scenario might have been different.. I will leave it to you to figure out what I'm getting at.
-
August 2023 by Janet P.
Especially love the one in the grande boulevard shoppes!!! Great selection of shoes and a few outfits and gifts etc!!!!
-
June 2023 by Josephine Gomez
You don’t deserve one star. Poor or shall I say no service at all. Went in looking for the on cloud, no one was in the store except 3 women chatting. No hello, no asking if we needed any help, they just continued to talk. We left and won’t be back. I’ll order what I need online
-
June 2023 by Lee Ann Black
Warning! They do not offer refunds! Only exchanges or a store credit. I am a local and I had no idea that I could not get a refund. There are no signs posted, nor do they tell you that at the checkout. I will never shop there again.
-
April 2023 by Jennifer S.
Have purchased numerous shoes from this store and have always liked the owners but yesterday a thin blonde girl was working and was so rude my friend would not let me purchase a pair of shoes from the store. When I say rude-I truly mean hateful and unsmiling. It was really strange and ugly. Especially since all shoes can be purchased online. None of us really have to deal with ugly and mean employees anymore. I had always enjoyed talking with the owner in the past but I don't think I will go back after yesterdays experience.
-
April 2023 by Keith and Mary Williams
Great shoes, handbags and accessories! Raj does a great job with customer service!
-
February 2023 by Susan Sterley
Salesman was not very helpful good thong o knew what I wanted. You w I understand think buying a pair of 160.00 shoes he would of cared about that sale
-
February 2023 by Edna Mccormick
Love this store! They go out of their way to accommodate you! This is the place to go for sandals, large assortment. ?
-
January 2023 by Rick Harrelson
I wear full foot orthotics and had heard great things about On Clouds. I visited Sunset Shoes at The Commons and was greeted by two gentlemen as I entered the store. Over the next 45 minutes they described the differences between the various models and brought samples of each for me to try. (They were both wearing On Clouds). I decided on the On Cloud Swift which felt comfortable and looked fantastic. I wore them around my condo and found the heel drop was too severe so went back the next day to find an alternative pair since the On Cloud’s were exceptionally comfortable. Olivia greeted me as I entered and, after a short description of issue with the Swifts, offered various alternatives. She was wearing On Clouds and was very knowledgeable about the construction and differences between the different models. She helped me try a number of different shoes, and I settled on the new On Cloud 5’s which are stylish and work well with after market orthotics. The first time I I wore them out I had numerous compliments and several assurances that “they were going to visit Sunset to try the On Clouds.” See for yourself and let the superb staff at Sunset help you pick the most comfortable shoes you’ve ever worn.
-
January 2023 by Sara Bakies
This cute store is tiny, but packed with so many shoes to try on and shop through! My husband and I went in on vacation looking for comfy shoes. The sweet lady working was SO helpful! He got a pair he is very satisfied with and I got a pair too. I decided to exchange mine a couple days later and the same lady working was incredibly patient with me as I tried on several pairs because I couldn’t find a pair that fit me well. She helped me find the perfect fit and I was able to leave with a different pair of shoes! What great service!
-
December 2022 by stacey jones
Catherine was so helpful picking the perfect pair of dress shoes for a black tie wedding. My foot is hard to fit because I have a AA narrow hill. She knew what shoes ran narrow and brought all kinds of selections for me to try. She patiently assisted me for an hour and a half til we found the perfect match. She was honest for dos and do nots helping me make the right choices. I also bought a comfortable everyday boot from Naot Brand. I’ve worn Naots for years, and they never go out of style. Comfort is an understatement for these shoes. I liked the hand crafted shoes since I have the narrow foot, and general department stores do not carry these upper lines. Thank you Sunset shoes and thank you Ms Catherine. You are awesome!? ?
