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February 2024 by troy graham
I had the opportunity to meet George Philpot today. If you’re in the market for any furniture, I highly recommend stopping by rooms to go Destin and meet George. He will be one of the best sales person you’ll ever meet. Thank you, George.
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January 2024 by Andrew Beckman
Went there. 1) asked for a quote, when rep told us great you have been approved, and purchase went thru. Before we even agreed on purchase.2) made us feel obligated to buy after that3) told us our bed would be delivered the following week, NOT TRUE! we just talked to a manager from customer service after our delivery was rescheduled….3 weeks from now! They told me that the rep should NOT have scheduled that date and should have known.. so whose fault is it?! Sleep number? Or the rep? Not to mention we came home and sold our bed in preparation to receiving the new bed, so now we have no bed for several weeks…Very very bad experience, and we haven’t even received our bed yet, is this how customer service is going to be?!?
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January 2024 by Tony Cartwright
Absolutely do not do this!!! They can't hold a schedule, they have a "lock-in" where you can't cancel the furniture that is ordered with the mattresses and pigeonhole you into taking delivery at their convenience. We don't have the actual bed yet, but if their products are anywhere near their customer service and business model, steer clear! This is truly a buyer-beware moment! Edited: To be fair, I spent a considerable time with their Customer Service trying to sort this out. That was not a good use of time or effort. Maybe others will have better luck, but based on the reviews, it appears systemic.
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December 2023 by Wendy Cherveny
So unfriendly at this store. Love the product.
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October 2023 by Randal Ketchem
Staff were friendly and helpful.
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August 2023 by Debbie Miller
Missy was very professional and had a lot of experience with the company. I would recommend her if you are looking for a sleep number bed .
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July 2023 by Cynthia Tumlin
Missy was very helpful. She answered all our questions. Missy did not pressure us at all. She was very pleasant to work with.
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June 2023 by Amanda P
Excellent customer service! Missy was very knowledgeable about the Sleep number company and products. She was patient and kind as we took our time deciding on our new bed.
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April 2023 by James Kramer
Not saying this physical address or the people that sell the beds are bad … but the company is terribleWe bought a bed like 16 moths ago, the bed does not work as advertised, when i give it commands wirelessly it does not respond when i call customer service they tell me to do the same thing over an over agin and I’m still getting the same result… THE BED DOES NOT WORK… in fact i had surgery on my knee and the bed was stuck in the complete upright position and i could not get it to go down..worst experience ever and the customer service people continue to tell me everything is fine but the bed has not worked properly since we got it $8000 bed terrible customer service. In addition they have not even offered to send someone out to see what we are experiencing, worst purchase ever will never recommend them to anyone and will copy and paste this review to everyone i know
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April 2023 by Drew Bennett
Store was nice and clean, beds were great and Kelly and the rest of the staff were very helpful. Helped me make a decision and didn't rush me.
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February 2023 by Nick Carroll
I was told when purchasing a new bed the first 3 month payments where only going to be a 1$ for a special sale they had going on. Apparently that was a lie. Everyone is giving me a run down on who to contact and each department keeps giving me a run down
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January 2023 by Philip R. Hoge
So far so good. I will be able to evaluate better after mattress and box springs are delivered
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October 2022 by Christian O'Donnell
3 words for this store-DeceptiveBusinessPracticesDO NOT do business with this store. They are straight up snake oil "salesman"
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September 2022 by Christian O.
3 words for this "business" Deceptive Business Practices DO NOT do business with this store. They are straight up snake oil "salesman"
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July 2022 by Amy Gunn
Amazing customer service with 1 on 1 help. They answer all questions and are prompt to provide answers. Our transaction was very smooth and easy and the staff are super knowledgeable. I would recommend for everyone to go and try the beds out and talk to the representatives at the Destin, FL location. I'm super excited to receive our new bed.
