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November 2023 by Julie R. Cowan
I am not sure why the bad ratings because this bank and its employees have been wonderful to work with! Always professional and kind.
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November 2023 by L G
They are always so pleasant at the windows and inside. I come here as my primary bank and they know me by name. I appreciate their work and attention to a great attitude.
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October 2023 by Terry Owens
Excellent service and personal attention from the Regions staff (Diane) at the Grand Boulevard branch in Sandestin, FL
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July 2023 by Terry NEESE
The Grand Blvd branch associates are always professional and makes me feel like part of the Regions family.
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April 2023 by Bethany Tupling
All of the street lights in this establishments parking lot either don’t work or are turned off at night. This makes it feel like the customers safety is not a priority. It’s VERY dark in the parking lot and there is a hotel right next to it. I wouldn’t recommend going at night. *** UPDATE- they fixed the lights very quickly!! All of them were on. Thank you so so much! I take back the low rating. :)
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October 2022 by marc mera
I have been banking at this branch for about six years now and they have always been helpful. Susie H. Is the best! She welcomes me by name and has gone above and beyond!
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September 2022 by Jeff Martinez
I like regions but this is by far the slowest. You can be first in line and still stand there for 20 minutes
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May 2022 by alyssa rainer
I've been coming to regions in NW FL weekly for almost 7 years for our business. I was so excited to learn that there was a Regions within close proximity to my new neighborhood, so I've recently begun visiting this branch more frequently. I regret having come here each time I do. I am almost always greeted by the same lady with a bitter tone & often many unfriendly things to say. It made me realize how many unkind remarks can be made in 10 minutes if a person looks for the negative in every situation and interaction.It's most surprising because I am a happy & peaceful person, I'm patient & understanding in almost all circumstances. I find that I am always spoken to in a dismissive & condescending tone by one specific individual at one specific location. I've never been treated so poorly & so consistently through giving someone business. I will start making more time in my day to drive out to the branches that seem to light up when they see me. I dread my visits here.
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April 2022 by Robin Devor
I'm really surprised this branch has bad reviews. I've banked here for 12 years after switching from Wells Fargo and I have had 1 bad experience in that time with someone that no longer works there. The tellers and the bankers are always polite, even when they are busy and under staffed.
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March 2022 by Diet Doctor
The worst bank ever! If you fall for one of their bonus incentives to open and account DON'T, they do not pay them. Specifically went in to the bank to open the account to make sure they couldn't use any excuses that something wasn't done correctly. Even confirmed before leaving that everything was done. 5 months later still no payment of bonus. Even went in to the bank to check why it wasn't paid. Was told it's coming. Go back in to bank 1 month only to be told by Nancy that the offer expired.Rather than being helpful the banker "Nancy" trys weak attempts to be condescending and hide behind her lack of customer service knowledge. There is a reason they have a 1 star rating. Nancy is the one who filled out all the information and still they claim it was incorrect. I told them SunTrust has a 5 star rating she then says you should bank there. I WILL!AGAIN AVOID THIS BANK, READ THE REVIEWS!
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March 2022 by Sergii Pluzhnyk
Very incompetent staff, can’t even do some simple operation like wire transfer. STAY AWAY FROM REGIONS BANK as far as you can. Its not a bank its just a deposit box!
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December 2021 by jennifer yeager
When we walked in the lobby was full of people sitting there waiting to speak to someone. I found out why later whenever my husband & I both tried to contact someone there for a whole week with no response. Calls to both the branch number and the direct number of the person we spoke to there would just ring & ring and ring with no option to leave a message. Our emails were ignored. At the time we were there no one was at the teller windows and one of the loan officers did not have anyone in his office so I'm not sure why no one answers the phone but that's horrible customer service. I would not do business at this location.
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October 2021 by Aaron Lambert
Today was the last straw. Will be closing my account and telling everyone what a terrible customer service regions has. A constantly rude teller named mathew Jones.Has caused me trouble for the last time. He has refused to cash my check, claiming that 'he can't' which is very convenient considering I then drive 2 miles down the road to the next regions walk in and have absolutely no problem cashing.
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September 2021 by andystop94
ATM Deposit hasn’t worked for a month at least for deposits, no deposit slips for night drop slot, and ridiculous hours. Great bank if you don’t work and can go in person.Edited: Can't even get anyone to answer phones today to find my missing deposit from two weeks ago... Changing banks ASAP.
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June 2021 by Jhon Parada
The worst ATM ever, you can never make a deposit