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August 2024 by Ashlee Tollett
Amazing attention to detail and helping clients!
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August 2024 by Karin Patricelli
Miles Masters helped me out with processing a payment. He is very professional, responsive and patient. He is always willing to help the customer.
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August 2024 by Kari Painter
Nick was great help today in trying to resolve my claim today! Customer service is very important in every business but especially when you’re trying to resolve liability and being the victim of a crash. Thank you for helping me the right way! The State Farm way! That’s how they won me as a lifetime customer! You rock, Nick!
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July 2024 by Travis Shoemaker
The office is very helpful every time I have questions
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June 2024 by d Nedelchev
Sice I told them I am not interested in Life insurance. Trying to get in touch with an agent is impossible. That was the main reason i moved from another office in Niceville, but it seems like a StateFarm trend to me.
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March 2024 by Vince Lovoy
Nick was great. Very knowledgeable. Very service and Customer oriented.
Thanks
Vince Lovoy
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February 2024 by Edmond Omema
State farm insurance is terrible. Been with for 6year and when I put a claim for my roof they have decided to drop me and reported me and can't find insurance to insure my house.....I can't believe they did this to me..
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January 2024 by Robert
I’ve had State Farm since high school in the ‘70s. Have always had a good experience in Nebraska, Virginia, and now Florida.
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September 2023 by Megan C
Used to love state farm until they started jacking my rates up every month. I have a stellar driving record too so I have no idea why it's jumped from 86 to 98 bucks in such a short time but I'm about to cancel and go elsewhere. I can't afford to stay with them anymore sadly.
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August 2023 by Bruce Falkenstein
JIm's team is top notch and their services match. Fast, efficeient and effective. Also, a special thank you to Jim's team member Michael Miles, for a great example of how business should be done. I strongly recommended Jim Liufau and his State Farm Team!
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June 2023 by Minetta O.
I've been a State Farm customer for 20 YEARS. Not anymore. My rate just went up to a ridiculous amount because of what other people have done; I've had no claims or accidents or tickets or any blemishes on my driving record. The multi-line discount was a joke. My State Farm agent in Chattanooga, TN was extremely friendly and helpful and always went above and beyond--complete opposite of Jim Lifau's office. His staff has never been anything but short and indifferent and cold and unfeeling any time I've spoken with them. They have never exhibited a care in the world for my business. I spoke with Michael when I last called and let him know I'd been a customer for so long and that if he wanted to keep me as a customer, he needed to do something. He said they could only add something to my vehicle to track me and my driving. I told him I'm not interested in that and he said there was nothing else he could do. I now have a MUCH less expensive renter and auto insurance premiums. It was a joy speaking to that insurance agent; he was so kind and caring, the complete opposite of Michael. I just hung up the phone with Michael. When I told him I wanted to cancel both policies with them, he was too happy to lose me as a customer. I guess big companies like State Farm don't care about customer loyalty anymore. I'm so happy to be done with them!!!
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June 2023 by Minetta Oliver
I have been a State Farm customer since 2004-almost 20 YEARS-when I bought my first home. At that time, I switched my vehicle coverage to SF, also. I received my bill. $132 per month. I’ve a 2017 Honda CRV Touring with NO accidents or tickets and NO claims in 10 YEARS. And they just sent me a bill for $132. That’s with all the safety/claim-free/multi policy discounts. I just hung up with Michael. Apparently, there have been multiple claims paid out for my vehicle model; NONE WERE FROM ME, but I’m being penalized and am now being charged more. According to Michael, “That’s just how insurance works.”. When I asked what about my 20 year loyalty, he only offered the option of my installing something on my vehicle which I’m not doing. I told him if my 20 years of loyalty didn’t matter, I was going to switch to another company and this was his chance to save my business. He told me no other discounts were available and then said something smug like, “If you have no further questions, have a good day” I don’t even think he wished me (supposedly, like a good neighbor) a good day. He did nothing to save me as a customer; he was just smug and condescending. Message received. I’m switching coverage ASAP.
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December 2022 by Sandra Ballard
Allyson was very efficient and handled my insurance quickly and professionally!Thanks for a great job!
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October 2022 by David Howell
Great interaction with Tiffany, very efficient, thorough and timely.
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October 2022 by Lynn Zirkle
Great team to work with. Everyone goes out of their way to help!!
