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October 2023 by Ron Meade
We have used Eric Miller for over 2 years. He was the first person we met at Hank’s and has been patient and totally efficient. He follows up to make sure we are completely satisfied with our purchase. I wouldn’t shop anywhere else for furniture nor use any other personnel except Eric! He knows the answers to all of his customers questions and goes way above and beyond to make sure his clients are happy with zero pressure. I’ve never shopped in a furniture store where I felt I had to make a purchase until we met Eric! Thank you Eric for all of your time and we will continue, as we have, to purchase from you!
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October 2023 by John King
I went to Hanks furniture store looking for a sofa . The service I had was great from Melissa . She helped me look at several sofa's in the showroom and in the catalog .I was very happy with her helping me with my purchase . Thank you Melissa for helping me find what I was looking for .
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October 2023 by Ashley
We found Hank's Furniture in Destin very clean and the employees were super friendly. We had been looking everywhere for a bedroom for our daughter and Melissa was kind enough to help. She was very informative, answered all of our questions and even made sure we had water to enjoy while browsing. Fantastic experience all around and if we ever should need anything at all, we will absolutely go see Melissa.
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October 2023 by Tosha Reiss
Great service and furniture. Blake was amazing and helped us find just the right pieces for our home. He stayed in contact with us while searching to find the final pieces we were looking for and did not give up until he found them! Ask for Blake when you go!
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October 2023 by Monica Parsons
We purchased our sofas from Hanks Furniture in Destin Fl. We had a pleasant experience with the purchase last year. We had some repairs done a couple of times due to a manufacturing defect and I called to request another repair. I spoke with Rochelle Dial who took care of our issues. She worked diligently on our behalf and called with updates as to what they were going to do for us. To our surprise, she ended up having our sofas replaced rather than another repair. She was always pleasant and always made time to keep us informed. Everyone we’ve dealt with at Hanks has been pleasant and helpful.Thank you Rochelle for all of your hard work and taking the time to make sure we were taken care of. Hanks is a great place to make your furniture purchases!
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October 2023 by Mary Maples
I purchased a sleeper sofa from hank's furniture in destin. My sales person was Melissa and she was absolutely wonderful! She listened very carefully to what I needed and directed me right to what I wanted. Absolutely will return! One of the sweetest People I have ever met.
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August 2023 by M Bryan
We needed barstools for our condo and Melissa helped us find the perfect set! They are gorgeous! The entire process, from shopping, buying, scheduling delivery and installation, was fabulous. Super high quality product as well! Thank you so much! And that gorgeous mirror is also from Hank’s! They have great decors items! Go check them out!
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August 2023 by nancy jones
I stopped by the Destin Hank’s Furniture location a few days ago and was greeted by Dylan. He was very helpful and attentive. He was able to answer every question I had, without hesitation. Very knowledgeable and respectful. I recommend if you are needing anything Furniture related, head to Hank’s and ask for Dylan! He’ll be sure to take care of you.
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August 2023 by Scott Hampton
Dylan gave us great advice and assistance to find the perfect couch at Hank’s for our home. Many Thanks Dylan:)
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July 2023 by Alba S.
I highly recommend Hanks Fine Furniture.It was such a pleasant experience with Dylan .He was very knowledgeable , helpful, professional and kind young man. He was very patient with us and he smiled a lot.We appreciated his help.Hanks Fine furniture is very lucky to have him in their store.We will definitely shop there and work with Dylan again.Thank you
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June 2023 by Rox Jones
Best furniture shopping experience EVER! Quality merchandise, knowledgeable sales staff and affordable! Melissa and Jody were such a pleasure to work with. If we need anything else our first stop will be Hanks!
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June 2023 by Sebastian Wright
Went in today looking for a sectional. Unfortunately they did not have the one I wanted in stock. Did end up purchasing a dinning room set and some barstools. They have a great selection of stuff and prices are not bad. They do have very good deals sprinkled around the store so its worthwhile to stop by and see what they have.Staff is friendly and accomodating. My Wife and I showed up around closing and they welcomed us right in.
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May 2023 by Chase O.
May 6th, 2023 - 3,147.36 - Hanks Fine Furniture We visited Hanks on Friday and identified a couch, love seat, and leather chair we were interested in purchasing. It was floor model and that sales person said we could have it delivered to our home the next day. We expressed uncertainty about the purchase but told the sales person we liked it, and that we would explore more options before finalizing. The next day, we received a message from hank's requesting CC information so that movers could load the furniture onto their truck for delivery. We informed hanks that we'd arrive at the store by 1 PM, but upon our arrival, we discovered that the couch and leather chair had already been wrapped and were ready to be shipped. We found this behavior quite unusual and felt pressured to complete the transaction. Upon delivery of the furniture, we discovered multiple issues. The cushions of the sofa were stained in multiple places. The leather chair was damaged on the bottom and sides. We immediately contacted the store and sent pictures of the issues. We called the store twice to express our dissatisfaction. We expressed our frustration at the lack of disclosure from the salesperson and the wrapping of the furniture before we could inspect it a second time. At no point did anyone inform us that all sales were final, and the salesperson failed to mention the extent of the damage to the leather chair despite having seen it. Furthermore, we have photographic evidence that the couch had no stains and the leather chair was not damaged in the store. We consider this to be a sale made in bad faith, and we refuse to accept the furniture as it came into our home in such a condition. We have disputed the charge on our credit card and will be working with the bank to resolve the issue. We are appalled that a company of this size and reputation would not take responsibility for a $3,100 transaction that was clearly handled poorly. We strongly discourage others from visiting this store.
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March 2023 by Darla S.
I recently had another opportunity to shop at Hank's. I couldn't be happier with the guy who helped me this time. Dylan was very pleasant to work with and with no sales pressure. I was able to get a few ideas to think about then returned a day later to make the purchase. Highly recommend Dylan and Hank's furniture!
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March 2023 by Carrie Beck
I recommend you shop somewhere else....We are really struggling through a very challenging transaction with Hanks right now with defective and low quality furniture. We bought our furniture 9 months ago, and have had our sofa sleeper exchanged twice now for the exact same issue where the mechanism has fallen right through the bottom within a week of receiving it. The entire set has issues and is poor workmanship, including cushion zippers breaking, height difference between the couch and love seat, and padding sliding from place in the chair. Customer service leaves a lot to be desired as well. Our sales person is no longer at Hank's & the store manager hasn't reached out to us. We have been trying to work through the office manager. I hate to leave a negative review, but we have given them several chances to make things right without results. We will not be purchasing from them in the future.UPDATE: Buyer Beware! After 10 months of run around, the store manger, Blake finally contacted me. End result, they do not stand by the quality of their furniture and retracted an offer because I did not want to delete this review. I will be contacting BBB with a complaint.You have better furniture store options in Destin & Fort Walton.! We furnished an entire condo, and had excellent service from Skippers, Rooms To Go, Furniture Outlet and Haverty’s. Save yourselves the headache.
