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February 2024 by ivan almazan
I like the way the online banking works but people in customer service calls are very bad most of the time and automated calls have a very bad service too.
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February 2024 by David Matthew
Service is bad here on a regular. The workers are not really helpful, usually they are exhausted for seeing customers coming inside. I don’t think this branch represents the company well.
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January 2024 by Ryan K
We had a great experience at this BoA branch! Shannon was extremely accommodating, friendly, and knowledgeable when we walked in without an appointment to setup a Trust. She was attentive and answered all of our questions. This was after attempting unsuccessfully at 3 other separate local banks the same day.I’ve never used BoA, before (lifelong Chase), but that will change going forward. Thank you!
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December 2023 by Eric shane
Only one around. Not interested in getting things done in a timely manor, they know you're over a barrel if you're there.
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October 2023 by Lorenzo
I open a business account today with Ms Zina Ofitserova and her Service was excellent....she made it so simple and easy for us to understand....costumer service at its best
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August 2023 by Chyenne Escoe
ATM took my money. Went inside to get help and was told to deposit the cash inside. BUT the ATM still had some of my money. Vanessa Maldonado told me to deposit what I had and to contact customer service via 1800# to get remaining money back through dispute. This was COMPLETELY WRONG. We were on vacation and now I can’t get my money back because of her incompetence and laziness.
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July 2023 by Brian H.
On vacation and went to this bank at 5:30 a.m. to get cash. ATM in front was broken so I went to the one in the drive thru. It took my card and would not give it back. I was left on vacation with no card. I went after my trip to get my card when the bank was open but the card had been shredded. I was lucky to find a Wells Fargo to get cash. Wells Fargo was very helpful. I wouldn't recommend Bank of America if it was the last bank on earth, I would keep my money in my mattress!!!
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May 2023 by Tracy
This is the absolute worst bank I have ever ATTEMPTED to contact. I have been called 5 differen office e but no human. My issue can't be done until I can talk to someone
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September 2022 by John Briggs
They won’t answer their phones. I have a two hour drive to get to them. I need a question answered BEFORE we drive out there.
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September 2022 by Scott Mascia
Is this branch busy? Absolutely! But the staff is really excellent, Had an appointment with Zina and she got my business all set up. Excellent choice for business banking. Making an appointment would be a great idea. I would trust any of the staff with my needs.
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August 2022 by Damon Mauldin
I know I opened a bank account and they done messed up my pin and now they won't give me my pin and nobody will answer the phone I mean this bank is ridiculous how can you do business if you can't answer the phone there's no use ignoring customers that spend the foot $4 million dollars in your bank account but I tell you like this but the 4 million will go to another bank soon as possible I'm not sitting here dealing with this Bank the CEO will not get back to you nobody will and the online people they only stuck on certain things and all from the foreign country they can't speak English half the time
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May 2022 by JMLO
The worst service of my life seriously, the employer Elizabeth is the most incompetent worker I have seen in a long time, she simply did not want to help with a problem in a family account that I had to solve by calling myself, I do not understand how in person is more difficult than by phone
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April 2022 by Katalin Farkas
Friendly and helpful staff especially Zina, I can tell she was really happy to help! She is very knowledgeable and very professional! Super happy and satisfied with the service! Thank you again!
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March 2022 by Onisama
Worst bofa branch I’ve been. Impossible to reach someone by phone. Always huge line.
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November 2021 by Kimquatta Otis
This bank is so annoying. EVERY time I come here there's one teller, and she takes up to ten minutes per person she serves. I've been trying get my pin number fixed for OVER a month with no luck!. They are rude and extremely slow. I've been banking with BOA for at least yrs. I'm switching ASAP and I don't suggest anyone waste their valuable time
