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February 2024 by Doris B.
Entering the store there wasn't a proper greeting. He just called out - what's your name with no eye contact, he had his head down throughout our interaction looking into his system. What made me laugh was he said have a seat and someone will be right with you, if he had bothered to look up he would have noticed there wasn't any seating. Lol! As I stood there he was on his cell phone smiling. It was about 7 to 10 minutes later he addressed the ones with return only to come to his desk. He made remarks after he was working with me on how now I'm helping you, now other individuals are coming into the store.
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February 2024 by Davie W.
Was told on the phone by someone in customer service to go into a store and they would be able to help me with my billing issue. Upon arriving into the store I was not greeted by a man sitting behind the counter but stared at in a strange way. He was not very polite and very short with his attitude. It was 10:10 they were only open a few minutes. After taking my name and asking me to go sit down I waited 30 minutes before being seen. When I finally spoke to someone and explained the situation they told me there was nothing they could do and that I needed to call customer service. Round and round we go. I'm very disappointed in the few times I've had to interact with Xfinity employees. From on the phone to in person nobody is friendly nobody is polite nobody is helpful. I will not be an Xfinity customer for long. Save yourself the aggravation and look elsewhere for internet and phone service.
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January 2024 by Paul Higgins
Fantastic, prompt and efficient service.Thank you
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January 2024 by Scott
Xfinity is not carrying the Dolphins/Bills game and their support wait time is currently 45+ minutes. This company is an absolute joke.
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January 2024 by Richie B
If you’re looking to buy an Apple phone, I learned the hard way. I should have bought it from Apple themselves or Best Buy. This store sold me a broken phone from day one and never backed it up and are very nasty people to deal with so you should go elsewhere if you’re looking to buy iPhones for your own sake. The work is here beside not friendly they’re just not very smart. You should deal with a place that at least the people are a bit smarter than these ones.
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December 2023 by Jim Walsh
Lazy and useless employees. I went in to return a device that was sent to me that I didn’t want in the first place. A woman in the front put my name on a list and I sat down with a bunch of other people to wait. One employee spent the entire 40 minutes I was in the store sitting and talking with one couple. Two other employees were calling customer names and helping people. At one point, one of them finished with his current customer and refused to call for another until the other guy called for a customer. Then, after helping one more person, he started cleaning his desk. When finished, he stared at his monitor in full view of us and refused to call any of us who were waiting. Eventually the woman who had taken my name asked us again what our names were and for the guy to help us. He claimed the list was empty. Someone (wonder who) had erased our names. She put our names back on the list and this guy promptly got up and ran to hide in the back room. After ten minutes, he came out, walked around the store, then went back to hide again. Eventually the other guy took my equipment. Huge waste of time.
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December 2023 by James W.
Lazy and useless employees. I went in to return a device that was sent to me that I didn't want in the first place. A woman in the front put my name on a list and I sat down with a bunch of other people to wait. One employee spent the entire 40 minutes I was in the store sitting and talking with one couple. Two other employees were calling customer names and helping people. At one point, one of them finished with his current customer and refused to call for another until the other guy called for a customer. Then, after helping one more person, he started cleaning his desk. When finished, he stared at his monitor in full view of us and refused to call any of us who were waiting. Eventually the woman who had taken my name asked us again what our names were and for the guy to help us. He claimed the list was empty. Someone (wonder who) had erased our names. She put our names back on the list and this guy promptly got up and ran to hide in the back room. After ten minutes, he came out, walked around the store, then went back to hide again. Eventually the other guy took my equipment. Huge waste of time.
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November 2023 by Jason Silva
I very disappointed with sales people that place is not a professional business personal and no respect. I never going back to the place ?.
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November 2023 by Monica Brisson
Took a friend in today midday and met Michael who was just wonderful. Very knowledgeable, professional and efficient.
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October 2023 by Larry K.
POOR SERVICE, POOR QUALITY, POOR VALUE!! Went to pick up equipment for new house. Very indifferent employees. They walk the floor soo slowly it's a wonder they don't get stuck to the floor. He's giving me the equipment and all of a sudden he disappeared. I wait and wait and finally get another's attention. He tells me "oh, he probably went into the back"!! Would have been nice to tell me.!! He finally came back with cables.
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October 2023 by Ann Work
Needed new remote. Was in and out in less than 5 minutes with new one. Great service!
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September 2023 by Shane Roberts
Corporate review (not this location) Worst customer service ever of nearly any company I've encountered. Stay away at all cost if you value your sanity and expect fair treatment. It will take you forever to get someone on the phone, and they will promise you lower rates that they won't continue even the next month after they promised it. Expect big increases (not just every year of 30-50%) but even during the year 'service adjustments made' and they quote you 'expected bill next bill' and not the exact charge of the new negotiated rate. Essentially, they try to make you sign a longer term contract and then don't honor the price they offered.. And prepare to spend hours on the phone trying to talk with someone that will ultimately not get things worked out for you.
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September 2023 by Miriam Pugatch
The manager greeted me as soon as I walked in, and she was very friendly and helpful. The only complaint was the seating. Some seats had no backing, and an older gent went to the sofa with a backing and almost fell over. He said there was no support.There were many staff members, so the wait time was short.
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September 2023 by Alcira Cercena
The store at Delray beach Florida (west of turnpike) has terrible workers, at the beginning (transfering from a great Cia. Verizon to this one) the person had a horrible attitude treat us like sh..., another visit, phones customer service told us that we will get FOR FREE something to have signal at our apart because there is no signal and the internet is extremely SLOW. They lied because the extender cost around $ 200. My husband can't make any phone calls right now and after 1 hour on the phone talking about it, nothing, nobody could help us. I expected so much from Xfinity with 2 cel phones , internet and cable and we are so disappointed. The customer service David Jimenez tried so hard but he couldn't fix the problem. I HOPE THAT TOMORROW SUNDAY AUGUST 20TH 2023 FINALLY someone FIX THE PROBLEM. Thank you
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July 2023 by Danny Gargiulo
I scheduled an appointment because I received a notification that I canceled my service and have to return my equipment. Which was not true. The representative was useless All she could tell me was that I have four cable boxes outstanding. She couldn't give me any other information than that. She was unable to tell me when the service was canceled, who canceled it, what boxes needed to be returned, or anything else. It's not possible that the service was canceled since it's paid for through the HOA and the service is still active, but her solution was for me to contact my HOA ! What the hell would my HOA know about cable boxes I allegedly have have to return to Xfinity. Horrible customer service. I apparently was not the only one having problems since there was a line of people waiting to speak to the supervisor at the front desk because The associates don't know what they're doing.
