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June 2024 by Jeffrey Mandel
Yesterday afternoon I had a great experience at the Xfinity Store in Delray Beach. I received my new cell phone and needed assistance activating the phone as well as transferring my contacts, photos and etc to my New Phone. I waited until my turn and I was very lucky because I wound up with a Great Guy who was Friendly, Helpful, Courteous, Great sense of Humor, Caring and so much more. I'm so sorry that I forgot his name because in all honesty, he is truly an asset to Xfinity and its customers. He went up and beyond to help fully set up my phone, he transferred all my contacts, pictures, apps and did everything in helping me setting up my phone. Thanks to him, I'm so grateful that he helped me bec I'm not tech savvy at all. He even answered questions and concerns I had. We also had a great, friendly conversation as we were waiting for my information to be downloaded to Mt new phone. As I said before, I'm so sorry I don't recall his name but, Xfinity Store in Delray should definitely praise him for his outstanding customer service, friendliness, caring, excellent customer service and going up and beyond in helping me. He always had a smile and great conversation. Thanks again for everything you did for me yesterday afternoon. You truly are an asset to Xfinity and it's customers. I hope if I ever need assistance, you'll be there.
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May 2024 by Fernando Lengua
Super fast service was really impressed on how fast I got in and out, went early in the morning on Saturday so I expected more people but it was empty, location was super clean and well kept
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May 2024 by Tawny Valdez
Be cautious, Xfinity bills for third-party apps. It's advisable to review your bill. My mother-in-law was charged an extra $22 per month to use the Netflix app through them, in addition to her existing $17 Netflix account. Since her TV isn't a smart one, we assumed it was included. However, they deliberately charge for it. When we contacted them over the phone, they refused to assist us. During our vacation, we had to go to the Delray Beach location. Upon arrival, while parking the car, I entered and two employees loudly demanded I check in, which I found inappropriate. I then informed them I was with "them." We asked to speak with a manager but were informed he would be in a meeting for an hour. I find it unacceptable for a retail store to prioritize a meeting over customer service. The overall experience at the Delray Beach location further reinforced the negative impression of Xfinity, adding to the frustration caused by the unexpected charges. Don’t waste your time....
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April 2024 by Patricia Barrera
Pleasant costumers service! Thank you
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April 2024 by Alexander Ameng
Normally I always have not good experienced with Comcast. Today was the Polar opposite with Rose helping. She answered all my questions and solved all the issues I was having with the outdated equipment at my house. She was able to get me on a much better plan at the same price I was already paying with new equipment as well. Rose was very friendly and super personable. Thanks for taking great care of me and my family
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April 2024 by Eric Barndt
Very nice but they don't listen and not well trained
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April 2024 by Lisa Morhaim
There is a man John he was on personal phone call. He calls himself the manager and he was really rude to the elderly. He was scamming elderly!!!
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March 2024 by Brave Lemonade
Drove all the way over there to pick up my router, of course they gave it to me without the power cable, so now on my Friday night I'm left without internet.
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March 2024 by LAWRENCE PLOTKIN
Not really helpful
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March 2024 by Anthony Branciforte
Xfinity is quick and easy to exchange equipment
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February 2024 by J Lin
When someone comes into the store and asked a store employee approximately how long before you can be seen the answer should be something like 15 minutes 30 minutes or some answer of that sort. The answer is when they get to you. It’s not acceptable maybe some training needs to be held to educate employees on customer service.
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February 2024 by Carl Bostic
Pretty cut and dry. No issues. You go in. They square you away. You walk out. Sometimes saying less is more.
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February 2024 by Doris B.
Entering the store there wasn't a proper greeting. He just called out - what's your name with no eye contact, he had his head down throughout our interaction looking into his system. What made me laugh was he said have a seat and someone will be right with you, if he had bothered to look up he would have noticed there wasn't any seating. Lol! As I stood there he was on his cell phone smiling. It was about 7 to 10 minutes later he addressed the ones with return only to come to his desk. He made remarks after he was working with me on how now I'm helping you, now other individuals are coming into the store.
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February 2024 by Davie W.
Was told on the phone by someone in customer service to go into a store and they would be able to help me with my billing issue. Upon arriving into the store I was not greeted by a man sitting behind the counter but stared at in a strange way. He was not very polite and very short with his attitude. It was 10:10 they were only open a few minutes. After taking my name and asking me to go sit down I waited 30 minutes before being seen. When I finally spoke to someone and explained the situation they told me there was nothing they could do and that I needed to call customer service. Round and round we go. I'm very disappointed in the few times I've had to interact with Xfinity employees. From on the phone to in person nobody is friendly nobody is polite nobody is helpful. I will not be an Xfinity customer for long. Save yourself the aggravation and look elsewhere for internet and phone service.
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January 2024 by Paul Higgins
Fantastic, prompt and efficient service.Thank you
