Twin-Star International is a company that specializes in providing high-quality home furnishings and accessories. Customers praise the company's excellent customer service, with representatives described as polite, courteous, and professional. The company's products, such as Duraflame infrared heaters, are highly regarded for their effectiveness, safety, and ability to keep homes warm even in the coldest weather. Customers appreciate the manageable electric bills associated with these products. The company's website and service are also great, with customers able to easily track the status of their orders and service requests online. When issues arise, the company is responsive and works to resolve them in a fair and expedient manner. Replacement parts are shipped out quickly, and the overall experience leaves customers satisfied and likely to recommend Twin-Star to family and friends. Overall, Twin-Star International is a trusted brand that offers stylish, durable, and comfortable home furnishings backed by exceptional customer service and support.
Annie was very helpful and efficient in fixing my adjustable desk issue. The desk suddenly stopped working and kept showing error codes, but she quickly understood the problem and helped resolve it over the phone without making the process complicated. I really appreciate her support!
May 2026
Agent is very knowledgeable and pinpoint the issue and ordered part timely. Hopefully we will be able to replace the part ourself with the instructions
May 2026
Twin-Star was quick to respond to my request regarding my electric fireplace. Gihon did a great job and walked me through the steps to reset the the control box.
