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July 2023 by Lillian Newbold
Black and whites come back green! Furthermore, this company really tries not to follow their own 15 day money back guarantee! BUYER BEWARE! Don't cancel any dispute, as they will suggest.... it's their way of tricking you into not been able to later process your refund!
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February 2023 by Annie Nelson
MyPhoto made a beautiful acrylic block with a photo for me for my dads 70th birthday. Their customer service was impeccable - so helpful and quick to respond. I will be using them for all my photo gift needs!
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November 2022 by pat Carmelitano
I made a purchase online sent my picture the product was delivered to my family yesterday but it was a completely different picture not of any family member I know of nobody I've ever seen before very sad that the right product was not sent waiting to hear from my photo in response to my issue
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November 2022 by jake heller
Couldn’t ask for better customer service. The employees who work their are very helpful and friendly. Evan made myphoto process easy and smooth. Thanks again! Cheers!
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November 2022 by Mr. Raven
Awesome products! We had our a family party and had all of pics made on metal frames. Looks sick!
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November 2022 by Jan Golembiski
BUYER BEWARE!!!!!!!!!!!!! The photos are a nice way to display.pictures, however.....I was buying these every holiday season for my family and every year its a disaster. Ordering is always a problem. They always have issues processing orders. Then there is no phone number to contact someone and email and chat doesn't work. Their customers service is the worst I have ever seen. This year when the order didnt process, I tried to get a hold of them and it was so hard. I am going to find a better way to send framed photos. These guys are literally THE WORST!!!!!!!!!!!!!!!!!!!!!!!!
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November 2022 by amelia C
The image I received on the acrylic was very grainy and blurry even though the proof was not. They are very poor quality.The items were supposed to be Christmas gifts. It has taken weeks and a reprint hasn’t even been “approved” yet. The money back guarantee is a lie. Customer service is taking a very long time to respond.
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November 2021 by Sandy Stoller
Photos were fine but I was unable to get a credit to my account from them which was a refund.After many attempts, I finally gave up. Not right!I am unable to order from them again because of this money issue. Buyers beware!!!
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November 2021 by ricardo garcia
My experience with my photo has been excellent! They truly back their satisfaction guarantee.I was not satisfied with the photo in glass and reached out to them. Right away, Jesyca contacted me and assured me she would take care of everything. She resubmitted photo to production in a timely manner, and the result? A work of art...Thank you so much Jesyca for all your effort. My photo now has a long term customer...Nelson L.
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November 2020 by Laura O'Neal
BUYER BEWARE! There are A LOT of complaints on the BBB website. This company has no phone number or address listed on their website. The only way to contact them is through email. I searched for info on the company and finally found an 800 # but it was only a recorded message saying if you needed to contact them then send an email. You couldn't even leave a message! Very shady practices! I placed an order on 12/1/19 and they immediately charged my credit card. I haven't heard a peep from them since!
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November 2020 by RA
Very poor customer service. My wife ordered an ornament on 12/2, her credit card was charged but the order has not shipped. She sent an email regarding the order on 12/10 and, so far, no response. She tried calling them today using a number found, not on their website but on her credit card statement and it went to a recording with no way to speak to anyone. She just sent another email today and if she still does not get a response we will dispute the charge with the credit card company. Stay far away!
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November 2020 by Pam Muenzner
Ordered for Christmas before the guaranteed deadline. One month out, I started to worry and wanted to followup in case I was going to be the only one at the family Christmas party without gifts. We have a limit and we live in a remote area so it’s hard to find something nice here. The first red flag should have been that they had no phone number listed. The second was that I got an auto reply and never a followup afterwards. I attempted several more times to get a response. I am now out the money for the gift and now I have to spend even more money than the $120+ spent on the gifts mailing them all over the country. Quality also wasn’t impressive. The worst part of all of this as everyone makes mistakes but the total lack of communication tells me this is a company I would never shop from again.
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November 2019 by Lucy Lucia
Myphoto provided a variety of different options to decorate our photos. Nowadays we use phones and cameras a lot and rarely have them printed. If you ever want a hard copy of your favorite photos, Myphoto is the best choice!My recent experience is the Valentine's Day gift I selected for my parents. They are married for more than thirty years. I found their wedding photo and uploaded to Myphoto. We received the product on the Saturday prior to Valentine's Day, which turned out to be not very satisfied because the product did not show as I cropped the photo. Then I called and emailed to the customer service. Valerie L. was the staff who took care of me. She treated me in a very professional way and helped me in replacing the order without extra payment. The replacement order was perfect and was delivered on Valentine's Day. My parents were so happy and touched. They loved their wedding photo in another way! :) Thank you so much, Valerie and Myphoto. I will definitely come back for more amazing photo products!
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November 2019 by Eric Liebman
I just received my first 8x10 photo package and it is so much nicer in person. I will definitely be ordering more vert soon and thank you also to Madison for great customer service.
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November 2019 by Evelyn Kischkower
Excellent customer service and very fast. My photo looks great and I plan to order more as gifts!
