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November 2023 by Jason Battiste
Out of country purchase - The truck I got seems to be in pretty good shape. No problems there. My original agent who was no longer employed there a few days after the purchase was cool. Not sure what happened to him.Experience after purchase:I only spoke to Carloyne once or twice on the phone after my purchase and my opinion was that she really needs to let the customer speak and wait to respond. She cut me off multiple times when I tried to inquire about vehicle pick up and the title. I literally had to check to make sure i wasn't on mute and had that ask her to please let me speak. I'm sure otherwise you are good at what you do but that's the interaction I had.I appreciated Rosemary eventually getting back to me and ultimately sending me the title but I really had to press the issue to get results; including have my attorney call the dealership. I'm sure she had other customers/issues to deal with but I didn't feel like she really made getting the title a priority until the last month.Overall it took 3 months to get the title. Truck had to sit there while I waited.Response to 1st inquiry - "it will take about 2 weeks"Response to 2nd inquiry - "it was lost in the mail and a second was requested"Response to 3rd inquiry - "original owner never applied for the title"I believed the 3rd response but was extremely disappointed that I had to follow up every time to get at least 2 answers that turned out not to be true. Maybe the original owner was lying to you guys but after purchasing a vehicle I shouldn't have had to wait 3 months for the title.Wouldn't say not to buy from them but for me it was a disappointing experience.
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November 2023 by Richard Abravaya
I just finished trading in my Honda Civic for a truck & as a business owner I am impressed the way Marciano Auto Group handles business. They are honest, straightforward, transparent & no extra hidden fees. Ask for Carolyne if your looking to have the best experience.
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November 2023 by Thomas Burke
Carolyne was awesome! She was there all thru the buying process responding to my texts and other messages. Financing went smoothly even though my credit is less than perfect. It was a pleasure doing business with Caroline and the Marciano Auto Group!!
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November 2023 by Leon Whyms
I've been trying to purchase a truck for months & Marciano Auto Group has the best inventory in town. Carolyne provided the best customer service I've had in years! She made me feel like if I was purchasing a Bentley. God bless her ?
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October 2023 by Linval
Great experience! This is my first time buying a used vehicle and Carolyne made me feel like if I was purchasing a Ferrari. She went above and beyond to assist me and make me feel comfortable throughout the process. She took the time to go over the contract and make sure I understood everything. The truck had a sensor light on and Frankie immediately took care of that. I recommend this family owned dealership to everyone. Don't waste your time with people that want to scam you. Marciano auto Group won't waste your time. Give them a call!
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October 2023 by Matthew Williams
Carolyn was absolutely wonderful working with through the whole purchasing process of my new vehicle. I highly recommend Marciano Auto Group for your car buying needs, and if you get Carolyn as your sales representative you are in great hands.
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October 2023 by Noel Viens
Carolyne has done a great job for me very professional. I'm very happy with my truck. I am a business owner & I would love to find someone to work for me like the way Carolyne works for the Marcianos. Highly RECOMMEND!
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September 2023 by Emma Villalon
My experience was great! Felt like I was at home. Carolyne was great! Really an amazing, understanding person! Really recommend!
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September 2023 by Staci Handelman
Been with them for about 5 years, My most recent experience was horrible, I sold them my car a 2009 Honda Accord 72,000 miles car was fine, always maintained oil changes, put few tires on in past 2 years, just wanted to get a newer car, I went in made deal with Junior, deal got done, next week I called him to find me a car at auction and He went off on me about car I sold him. Btw car was fine beyond fine. The way he cursed me and spoke to me was horrendous, We had a nice friendly relationship these past 5 years, So now not only did he lose a customer, I Had 2 friends that needed a car, obviously thats bot happening. When in customer service business you should think twice when speakung to customer, for this exact reason look where I am, but i was treated and abused by his anger that i had to write this, Id say anger is from when he was in prison. Also mind you I was charged 24.99 % interest rate for 5 years. You do the math, I owed 7k on a 09 Honda, been paying it for 2.5 years, loan was never going down. Bottom line they held load, there the bank, they got a free car, so the way I was treated Junior deserves this review. Have a great day everyone, this is result of disrespect to your customers.
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September 2023 by Evangelist Roberto Rocha
I came to take look on a truck and l was taking care of it in the very special way by Carolyne, so that because of her l felt comfortable to do business, thanks to her and the way my Lord Jesus Christ brings people to our life. I am leaving Marciano auto driving a nice truck
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September 2023 by Rob Valiente
Nowadays buying a new/used vehicle can be a real pain in the a$$ (especially in South Florida)… Other dealerships will constantly advertise false prices, rollback the odometer, or leave you with a vehicle that has more problems than you came in with. I can say the exact opposite from my experience at Marciano Auto Group. The whole team went above and beyond to make me feel welcomed and like family from the moment I walked in.Shoutout to Paulie who greeted me and took my information, Carolyne who alley ooped and set up my deal on the exact vehicle I wanted, the owner, Frankie, who slam dunked the deal with a great price, and finally Luis who made sure my vehicle was detailed and ready to roll out. All an amazing team that I genuinely enjoyed doing business with.They aren’t trying to sell you a car. They are trying to meet your car-buying needs. They treated me with respect the entire process and stuck to their words during and post-deal.Living in SoFlo, you need an honest dealer you can trust. I 10/10 recommend doing business here if you want to enjoy your car buying experience ?
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August 2023 by Ronald Jenkins
Carolyne such a great at sales...love her energy and very professional but just a raw authentic real person very down to earth, just the person who you want to handle every transaction until the very end. Love this dealership on their promise of what they deliver.
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August 2023 by carla bennett
HORRIBLE Dealer. Do NOT buy a VEHICLE from this con-artist dealership. I, Jerome Bennett, purchased a 2007 Cadillac Escalade EXT truck and paid cash. The engine and transmission were all bad and the truck showed signs of being immersed in water. I trusted this dealership because it was site unseen (my bad) and paid them over $13k cash, shipped the truck to my home in VA, drove the truck less than 100 miles, and all the problems started. I went to several dealerships to confirm the ROTTEN truck and they all said don't spend anymore money on this truck because the repairs are more than the truck is worth. I repeat DO NOT BUY A VEHICLE FROM THIS HORRIBLE DEALERSHIP!!!!!!
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June 2023 by Crystal Willis
After researching various dealerships and having no luck finding a reasonable deal, Marciano Auto Group was my last stop. I was treated with wonderful hospitality and customer service. I appreciate the level of professionalism I received on my purchase. Thank you very much!
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June 2023 by Justin Curtis
Came in after viewing the car online. Carolyne and Frank made everything so easy, straightforward and simple. Frank took my call at 9pm the night before and was very friendly and informative. Carolyne was both patient and professional and answered all of my many questions and explained the process thoroughly. Never felt pressured and she detailed the associated fees as this was my first time financing. Would definitely recommend Marciano Auto Group if you’re in the market for a used car. Thanks again!
