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March 2024 by Jeremy Segarra
Absolutely horrible experience. They don’t explain anything to you I owe over $700 dollars in tolls and when I received my car it was below 50% charge (EV) there excuse is we don’t have enough chargers so I had to go charge the car for 1h 10mins and spend an extra money just to use the car. On top of that no one explained, if I returned the car in an hour after your pickup time be charged an extra $85
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March 2024 by Chris jones
I thought Walmart had bad customer service! wow!! The ABSOLUTE WORST customer service ever! Over charged my completed rental & no one answers the phone. I’ve literally called over 20 times each day and no answer. Call 1-800 number and they can’t help. What do you do?Just DONT RENT with these people, they clearly give zero care about customer service. Never again though, long time customer they just lost because of the employees at the Delray Beach location
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March 2024 by John Johnston
Fast & helpful, always easy to rent from this location
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March 2024 by Casimiro Tucuca
terrible... stay away... the uber side rental is a dissaster. bad customer service. the lady in the front 1st desk on the uber rental side completly walked away from me as i wss speaking and wanted an answer for upcharges they charged my c.cshe said am too busy and cant help you take it on with someone else. left me hanging and standing like a complete p.o.s, when i just paid they 575 for 1 week rental and was overcharged 75 and i wanted a simple answer.... please stay away... do not rent from this location
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March 2024 by fuged_coverd_ duck
Employees choose to give certain customers filthy cars depending on your race age and gender. New management ruined the customer service have been renting at this location for the past 3 years. All new employees that refuse to treat all customers equally, alot of discrimination. Ill be doing my business elsewhere now.
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March 2024 by E. Coll
This is the worst Hertz location I have ever visited. Customer service is nonexistent. Staff have terrible attitudes and are lazy. There are always problems with the cars - and they do nothing to help. If you ask to change the car out for nother one, they tell you there is no availability. They rent you cars with no gas, engine lights on, or no battery charge. I have gone here only because they are close to my house. Never again. Save yourself a load of grief and go to Enterprise a mile away. This place sucks (pardon the language but there is no other appropriate descriptor).
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February 2024 by JMS
They were able to accommodate my request to my satisfaction.Great job
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January 2024 by Kathleen Dunne
How do i get ahold of this local branch? The phone just rings with no answer.
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January 2024 by Mark De Carvalho
Very slow to get a car over 40 minutes. Car interior was not clean. Steering wheel, arm rests very tacky & sticky. Not pleased!
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December 2023 by Generational Wealth
Had an amazing experience at Hertz Delray because of Brian! It was an extremely busy day there and he ending the chaos by making sure he directed me and the people waiting that he'd be with us shortly. Once he helped me he was quick, friendly and I could tell he took pride in his position. Nowadays it's hard to get great customer service along with being on point...much appreciated and will be back!
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December 2023 by Andres Mer
Very bad customer service; perhaps the worst place I have ever been to. Personal attention is very slow and the place is dirty. but the attention on the phone! My God, what a horror and what a horrible place. The person who spoke to me on the phone has no education or good manners. It seemed like he was talking to his ex. I don't recommend this place to anyone. Go to another car rental site because this is the worst.
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December 2023 by Paul Y
What started as an ok rental quickly turned sour. The speed of service is subpar. Not enough staff people to accomplish what is needed to be done or the lack of energy. Not sure which.
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November 2023 by DarLyn Dailey
My car was nice and clean, very efficient on fuel, smooth ride.I'm gonna miss it tomorrow but enjoyed it for ride to Nashville to see my great niece get married .Thanks Hertz!!!
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November 2023 by Craven Moorbooty
Place is a disgusting dump. They dont even vacuum or clean the place. I'm some platinum member and received no upgrade and waited like a moron. This clown lied right to my face about the upgrade policy. Go rent elsewhere. Hertz should be ashamed of this place.
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September 2023 by Charlie D.
I didn't know if reviewing a rental car company but after trying a few other cheaper one I realized that the few dollars more you pay at hertz is totally worth it. The service, the speed and even the quality of cars are alway consistent and good
