Delray Automotive Group has received a mix of reviews, reflecting both challenges and positive experiences. Customers acknowledge that the dealership is working to improve its service, with some staff members making genuine efforts to assist. A few reviews mention past issues with service, particularly regarding long wait times, understaffing, and difficulties with high-tech features on Genesis vehicles. Buyers advise visiting the service department before signing a contract to ensure support after the sale, especially given the importance of the warranty and service quality. Despite these concerns, several customers highlight positive experiences, praising helpful staff members who go above and beyond. One reviewer shared that their sales experience was friendly and pressure-free, with staff providing clear information and excellent customer service. Others mention the professional and smooth process of leasing a new Genesis GV70, emphasizing good communication and a pleasant overall experience. Customers also note their loyalty to the dealership, even traveling long distances, due to the quality of service and staff dedication. Overall, Delray Automotive Group is seen as a dealership with some great people and potential for improvement. Customers recommend doing due diligence, pressing for good after-sales support, and recognizing the evolving quality of Genesis vehicles and service.
My lease had expired and I decided to go with a new Genesis GV70. Donnie and Cody assisted my fiancé and I with the entire process. From start to finish, everything was handled professionally and great communication. Thank you for making our experience so pleasant!
March 2023
Bill and Caleb were great! Service and selection were outstanding!
March 2023
Have dealings with other Hyundai dealers. But always have come back.To Delray HyundaiI drive from Naples to Delray over 1:50Hour to do business with them.Gerry Weiss and Sosa in Finance were amazing. Thank you
