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January 2024 by SML
I feel so bad for the manager on 1/2/24. None of the tellers came in for work today. Guests were obviously upset and for most she really couldn’t help unfortunately. Most were upset, and probably rightly, but she did her very best to inform and help where she could. That said, she was able to help me out of a jam and I appreciate her. Leaders in the service industry who are left in those situations have it the toughest this time of year. As someone who’s been in a similar situation leading restaurants I know how terrible of a day these ones can be. She was doing everything she could in the face of lord of negativity. Kudos to you ma’am. Reddish haired nice lady. Deserves a raise!
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September 2023 by antonio nirchio
Best experience ever to open a new account
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March 2023 by J S
Absolutely horrible branch. The tellers are combative and nasty. I can believe the previous reviewer who said that the tellers have biases and they treat some customers differently than others. We were told that they require a social security number to make withdrawals (these rules must be followed), but when we withdrew our entire balance we were not asked for a social security number. So why do you say you enforce this rule all of the time but then don't do it all of the time. Really arrogant, nasty, and inconsistent people. Take your business elsewhere. When I was trying to explain my perspective on the problem, I was interrupted and not given a chance to talk,
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January 2023 by Judy Vianest
Helpful and Professional.
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August 2022 by VIVIAN Racond
I must said. I open account here ,and so far from the Manager Patricia tellers and officials, all I have is positive attitude in them !!!!!
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July 2022 by Al R.
Great Citibank manager her first name is Patricia. Very conscientious. Always professional and polite.
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February 2022 by Christopher Utkus
This Citi has issues. The last 6 times in two months I could not use the ATM. When I approached a manager to help me, I left after being called a liar...and I am a customer!
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January 2022 by Ashli Jones
Today I experienced RACIAL profiling for the 1st time in my 39 years of living .Sadly enough it occurred at the 4071 W. Atlantic Ave branch of Citibank .I arrived there at 1:20 pm today to deposit my payroll check and was told ( mid transaction ) to gather my things and to go over to the next tellers window because the teller that was waiting on me wanted to instead serve the Caucasian customer behind me.After this first ordeal , I was rudely told that I couldn’t “cash “ the payroll check that clearly listed my government name ( this was AFTER showing my drivers license, work ID and social security card) . The manager later insisted that this was “policy” and the conversation became very heated after I asked her to see a copy of this alleged policy . She replied with “ I don’t have to show it to you “?.I am planning to expeditiously work along with the payroll department and HR [at my agency that I oversee ] and possibly find a more suitable banking institution.Case & point , banks shouldn’t have to potentially lose the business of seven figure corporate account holders due to incompetent , culturally insensitive team members .Ashli( Director of Mobile Response @ South County Mental Health for ALL sites in the state of Florida )
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December 2021 by Annette W.
Today I experienced RACIAL profiling for the 1st time in my 39 years of living . Sadly enough it occurred at the 4071 W. Atlantic Ave branch of Citibank . I arrived there at 1:20 pm today to deposit my payroll check and was told ( mid transaction ) to gather my things and to go over to the next tellers window because the teller that was waiting on me wanted to instead serve the Caucasian customer behind me. After this ordeal , I was rudely told that I couldn't "cash " the payroll check that listed my government name ( AFTER showing my drivers license, work ID and social security card) . The manager later insisted that this was "policy" and the conversation became very heated after I asked her to see a copy of this alleged policy . She replied with " I don't have to show it to you ". I am planning to expeditiously work along with the payroll department and HR [at my agency that I help oversee ] and possibly find a more suitable banking institution. Case & point , banks shouldn't have to potentially lose the business of seven figure corporate account holders due to incompetent , culturally insensitive team members . Ashli ( Director of Mobile Response @ South County Mental Health for ALL sites in the state of Florida )
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October 2021 by Matthew Singer
Don’t use Citibank terrible bank they stole 100$ off my debit card and claimed that it wasn’t mine I closed my account never will used shitibank again
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June 2021 by Javier Kamanel
Branch manager is extremely rude
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March 2021 by Cinnamon R.
Been with them since our move down here 6 years ago. They've always been friendly, helpful & as efficient as possible. Yes there is a wait sometimes but you will have that anywhere you go. Any issues we've had with our account the take care of it right away.
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March 2021 by Denise F
Very unprofessional and rude. A specific teller by the name of Teresa Gott is extremely uncouth, ill- mannered, and unethical. I entered the bank today make a transaction. While at the bank I was on the phone with my sister and I approached the teller to begin my transaction.Teresa asked me, what is my occupation. I found that a bit odd, and I asked my sister if she thought so as well. Teresa immediately became extremely rude!!!!! I told her I have been a customer here for years and she is very unprofessional. Teresa then said, I should go cash my check at my bank. I continued speaking to my sister on the phone with disbelief and requested to speak to the manager!
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February 2021 by Chris M.
I called this branch today to see if I could get a document notarized. They did not pick up and the Citi automated phone system is not good. However, a few minutes later I got a call from Patricia at the branch. She told me that they saw a missed call and wanted to follow up. I told her what I needed and she told me to come on in. Done in 30 seconds. That's incredible service! Go Patricia!
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January 2021 by carlos ruiz
(Translated by Google) The service in this bank is a disaster and moreover, the manager Melsis s López cannot even change a check from the same bank, it is useless and I do not recommend citibank.(Original)Es un desastre el servicio en este banco y más la mánager Melsis s López no puede ni cambiar un cheke del mismo banco no sirve para nada ni selos recomiendo citibank
