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April 2024 by Cali Yorker
Walked in for a brow pencil and walked out making friends. The ladies working today know their products… and their customers. Thank you for setting me up with some other products that will make my niece say, auntie you look good. lol
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December 2023 by Rachael N.
I stepped foot in this store for the first time earlier this afternoon and won't be returning. Immediately upon entering the store, my friend and I were met with judgmental stares and pretentious attitudes. There was no asking of whether we needed assistance, no friendly conversation, and zero customer service. My friend had a return to make, and it was such a transactional process that the employee didn't even make eye contact with her. This was truly a pathetic excuse for customer service. You're not located on the Upper Eastside in Manhattan, ladies. Let's calm down and turn our arrogance down a notch or two.
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December 2023 by Beth B
Andrea is amazing. She has helped me multiple times is also one of the most attentive, caring salespeople I know. Like Angela,She doesn't try and sell; she listens and then makes suggestions that on right on the mark. She is also upbeat and personable --All of the staff is top notch.I love shopping there and so happy to have the store so close to me.
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November 2023 by Jill S
I had a wonderful experience at Blue Mercury, Delray Beach Atlantic Ave. location. Rayssa did my makeup application and it was clear from the beginning that she is both very talented and patient, as she explained each product she used, expertly moisturizing my face and brightening my eyes. The staff went above and beyond, even helping to re-do my hair (styled that morning) since it was so humid outside and I was hosting a party that evening. Rayssa ensured that I was finished in time and helped me get back to my hotel so that I could proceed with the evening's festivities. Excellent customer service! I highly recommend Rayssa and the Blue Mercury in Delray!
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October 2023 by Mary S.
After being disrespected at this store, I am now getting my cosmetics at Nordstrom again. I live in Washington State and my husband and I fly back and forth from there to Florida. One of my close friends I call family introduced me to Blue Mercury, said that was were she gets her hair products. I fell in love with one of the cosmetic brands and have only been shopping here since until I was disrespected by an employee when I checked in about my credit. When I spend money at a cosmetic store and I'm not cheap but you run a promotion but don't honor it, is that one of your employees are rude in front of another customer that's bad business. My husband and I have been in the customer service business running our own company for the last 20 years. I was told I got a partial credit because I have returned so much stuff to your store but since I've been shopping there, I've only returned one thing. If you're looking somewhere to shop for your cosmetics, I would recommend Norstrom's or Neiman Marcus. Everyone I recommend this place to I have let them know what I experienced. I don't mind paying more for integrity.
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October 2023 by Jirasol70
Very poorly service I came from nj I purchased the wrong color of lunaster she immediately told me I couldn’t return it but didn’t give me any options to buy something else the cashier was sitting down wen I walk in I felt like they where profiling me I felt very uncomfortable I will never shop there again I normally go to the blue Mercury in ny super sweet and nice I shop at Bergdorf and they never profile me there the service at that store was horrible and they where lounging around sitting and very very snobbish and rude !
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October 2023 by Anie R.
I'll just keep this simple & short. For I was very disappointed. Poor policy, poor customer service! Is no wonder, Macys owns them now & most stores closed in South Florida.
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April 2023 by Grisel Moreno Martinez
Love the natural line of cosmetics ! Great cosmetologist and make up artist. Gives you suggestions on what is best for your face. Love the perfume line.
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March 2023 by Mindy
I went in to get a blush and came out with a bagful. Patricia was incredibly helpful. The selection is top notch…Bumble and Bumble, LA MER, Jane Iredale, Supergoop! All of my favorite things. This place is a gem.
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March 2022 by Britt Erica
Love this store! Had all the higher end brands I love! The sales associates were dolls and were very knowledgeable about the products they carried! I will definitely be returning to this location.
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March 2020 by David Kunen
I like the Jack Black products for men.
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March 2020 by Manda Renée
It was okay.
