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November 2024 by Bobbie Threlkeld
I had gotten a phone for my dad and he has lost it, I called customer service but I forgot the PIN for the account and was told by customer service that I had to go to the store. I went to the closest store located at 1690 N. Woodland Blvd. I walked into the store and told the guy working there that I needed help to cancel my account, he looked at me like I was stupid and told me that I had to call customer service, I started to tell him that the customer service person told me to go to the store but I didn’t get that far as he turned his back on me and walked outside and got on his phone. I was furious. I then went to this store located at 2337 S Woodland Blvd where Bethany Lopez greeted me and listened to my situation, she then helped me get the account cancelled so that I wasn’t stuck paying for a phone my dad no longer has. I was completely done with Verizon wireless after going to the store located at 1690 N. Woodland Blvd in Deland Florida, but Bethany changed my feelings about Verizon. She was respectful, listening to my problem and helping me out. Verizon really needs more people like Bethany Lopez she was absolutely amazing. Thank you Bethany
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October 2024 by Ginny R
All my text messages disappeared from my phone on Tuesday night 10-01-24 the next day I went to this Verizon store to try to figure out what happened and get my messages back
The technicians went above and beyond to try to help me get them back and although we were never able to get them back I greatly appreciate their effort they were wonderful
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October 2024 by Juan Aislant
Celeste was amazing!! She did a great job at having tons of patience with me and making sure I had everything ready to go with the new I phone dropping.I felt comfortable and it didn’t feel like she was pushing me which is always a plus when you’re a bit indecisive about making a purchase
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August 2024 by joshua bellantoni
Bethany has been helping me all day regarding my bill and getting the credits that were suppose to be applied to my account. she has gone above and beyond for me and I couldn’t be more appreciative of what she was able to do for me definitely recommend this store and this rep.
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August 2024 by Tina Aurora
Celeste was the employee who helped me she provided me great customer service with setting up my new iPhone. Thank you very much ??
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August 2024 by Gary Callahan
Celestina was fabulous.
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July 2024 by Don Apgar
Great service and a good experience! Will be doing all of my phone shopping here
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June 2024 by Stacey Kemper
Celeste was extremely helpful and knowledgeable.
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May 2024 by Jon Stauffer
Celestina was fantastic and made the process easy.
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May 2024 by Beverly Space
The representative was very patient,professional, friendly and knowledgeable about Verizon products and services,thank you celest for a great buying experience of my new Samsung flip5.
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May 2024 by Beatriz Boop
CSR was awesome!
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May 2024 by Larry Kelly
Celeste was awesome! Crowded but she was so helpful! Great experience
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April 2024 by Amber
Wonderful. The rep was very knowledgeable and made me feel at ease.
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April 2024 by Brenda Bradford
Celestina was the best!
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March 2024 by John Judd Sr.
Great customer service! Celest was very helpful.
