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August 2024 by JoAnne Velazquez
Bad experience, I went to change my battery because I had bought it at a Toyota Dealer and it had an 84-month warranty. They made me wait outside for 20 minutes for them to come and help me. Then they asked me for a receipt for it, which I didn't have with me. They called and asked the other Dealer where I bought it but supposedly they couldn't get anything. They said I could change it by paying 50% of the proration because the battery was 24 months old??♀️! It's not worth buying a battery that supposedly has an 84-month warranty, and they charge you a proration after 24 months, and with less than that you can buy a new battery with a full warranty without proration. That's what I did, I went to another place that could have given me more for less!!!
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July 2024 by Estrella Delgado
Very friendly people, beautiful location
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June 2024 by lorene carbone
First experience was great but called with an issue and still haven't gotten a call back (it's been more than a week).
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April 2024 by brad womack
From start to finish not impressed at all. Feel like I got charged extra for the long wait.
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November 2023 by Chris Painter
Racquel and the parks team did an absolutely amazing job and were extremely flexible with getting me an amazing truck. Would highly recommend!
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October 2023 by David J.
I requested a fully detailed O-T-D and it arrived promptly, but without full details . The invoice showed $2,995 for Parks Plus , which is basically wax coating and a power train warranty . When I chose to decline, I was told that wasn't possible. How is an option removal not possible ? The gouging didn't stop there , as proc/doc fees added a further $1,039 and Govt. fees $684 .I told them in my initial mailing that I had a tag and only a Florida DMV charge of $80 - $85 for a title transfer. There are no "Govt., fees, only State sales tax and title, tag costs . Minus State sales and title costs , they paddedout a decent vehicle price by roughly $4,500 and tried to justify them.Fortunately, my practice of requesting a detailed O-T-D and perusing it at home , saved me a worthless trip to the dealership.
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October 2023 by Amanda L.
DO NOT BUY A USED CAR HERE! Might be great for new cars but do not buy used. Within 10 hours of purchasing a used vehicle, the check engine light came on, and oil and transmission fluid leaked on my driveway. The check engine codes had been cleared by Parks Toyota. The codes indicated that the motor needs replacing and there are emission issues with the vehicle. I paid a required $2995 fee that covered the inspection of this vehicle. The service dept should have caught the oil leak, leaking transmission, missing bushings, etc. This car should have been at an auction and not on their lot. Their refusal to rescind the deal when I reached out immediately is disheartening. AND THEIR GOOGLE REVIEWS ARE FAKE - HOW DOES ALEX HAVE 10 REVIEWS WITHIN AN HOUR ON 10/06/2023?
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September 2023 by Dylan Dukes
William was my salesman. He went above and beyond for me, made it a painless Process when I bought my truck, great guy if you want to buy a vehicle make sure you ask for william you will be in great hands.
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August 2023 by Al F.
Salesman was very decent, as far as the rest, I would not recommend it to my worst enemy, sales manager, and finance manager, very deceptive, Bait and Switch, Exploitation of a senior citizen, quick at taking money, not sure about giving it back they don't want to, money should be refunded immediately when a deal is struck, and then changed at the last minute very Deceptive business practices,
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June 2023 by g j h.
Bought a Scion last December with an extended warranty. Sold the car last month. Over the past ten days have left numerous messages with Finance (they don't answer their phones) Finally got somebody to give me instructions on how to surrender the contract but now they told me their fax is broken. Are they kidding?? They don't have a fax!!! They don't even deserve their D rating from The Better Business Bureau.
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May 2023 by David C.
Bad experience. first of all this dealership has very low inventory. after texting back-and-forth regarding a vehicle I was interested. Alex, the manager texted me that vehicle will be in the stock. and supposedly the day I arrived the vehicle was supposed to be in their parking lot. after meeting with a sales person regarding the vehicle, I was interested to my surprise the vehicle was not even in their parking lot. I drove to this dealership and it took me a quite some time to get there. The sales person brought me the price of the vehicle I was interested in. The MSRP sticker price. I asked him if the MSRP price was negotiable. To my surprise the answer was no. I informed the sales person I came to the dealership because I was told that the price was negotiable. At this point I just got up and left back home. Don't waste your time going to that dealership. They care about customers. All they care is to fill up there fat pockets with money. There are plenty of other dealers out there who have plenty of Inventory to choose from . The other theaters ships are willing to sale below the MSRP sticker price. Car dealers are in business to sell cars to customers . If this dealership continues to practice this bad behavior, customers will go elsewhere. bank Rates to finance a car are going up. No one wants to pay more then MSRP sticker price and have monthly car payment $750 Plus car Insurance. Always negotiate below MSRP sticker price.. do not allow the dealership to run your credit unless you are ready to close the deal. Never say you're paying cash, never them the sale person how much you can pay monthly on payments. Focus only on the total out the door price..
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April 2023 by Anthony G.
In all my years this is by far the very worst dealership to try and purchase a vehcile from.I have 31 years of expierence in the Industry. My Daughter and son in law went to the dealership to purchase a Pre-Owned vehicle that has been in the stores inventory since Jan. it was for my soon to be 16year old grandaughter. They asked me to contact store and see if I woulld help them in the negotiation process.So I did with no luck and the reason no luck was because I left 3 Messages for the GM/Hernandez, 3 Messages for the SM/Tom Scheffer, and 2 Messages for the Used Car Director/Antoine also. The receptionist passed calls to there numbers and be it in the morning or even afternoon NEVER EVER RECEIVED A RETURN CALL. Then had a Sale Rep in text message our offer was to low and cant lose money. Dealerships Don't lose money they make money and you take the good deals with the not so good and average it out and profit will be there. They would not Sell them the vehicle unless a Warranty that was added to the price was purchased also. They were cash buyers. But thats not the point the total disregard and respect from a person that works with in the industry and to not provide courtesy to pick up a phone is beyond belief. No one is that busy and if the Sales Rep was smart he would have switched them to a Lease and Sold them a new car because thats what I was able to recommend to them and they did purchase a New Vehicle in Deland where the Dealer was professional and respectfull of their time and mine. It would have taken 1 phone call but I made a total of 8 Calls which to me is someone who really didn't need the Business. So this review will be posted on every Social Media Site so I can warn prospective clients to BEWARE OF THE DEALERSHIP and if you look at the stores service history you will see they are also poor when it comes to the service of your vehicle also. To Bad you can't leave a 0 review because thats what they realy earned a 0.
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December 2022 by Kevena Stephens
Racquel was really helpful , if you ever need a car go see her. She will not disappoint and help you best the deal ever.
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October 2022 by Lucas Humphrey
Y’all come here ask for Simon!
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June 2022 by Angie K.
This place is a joke!!!! it is not even worth one star.I went in today to possibly find and test drive cars. Not one but TWO sales guys blew me off.I was so embarrassed and upset that I just got in my car and left.Unbelieveable.
