-
June 2024 by Mickey Marshall
It's not what it used to be...... They will feed your dogs, let them out (I Think).... Very Unorganized ..... On pick up I had to ask for collars and leahes.... Food & treats.... we had left.... i think they are understaffed for the amount of boarding #'s they are taking in....
-
November 2023 by clare kennedy
Excellent place for my pup ? owners are awesome staff is great with the animals the animals all have different personalities and should not be judged for their behaviors the staff takes every safety precaution to maintain proper safety for all treats my pup with love and compassion wouldn’t go anywhere else great job
-
November 2023 by Bonnie Schuller
This is our new adopted family! They took such great care of our 3 boys while we cruised, loved knowing our fur babies was taken such great care, love this place an you will to! ? percent!
-
November 2023 by Jim Downing
A great kennel! Staff are wonderful. Our dog loves it. We are very comfortable leaving our animal at Noah's Ark.
-
August 2023 by Carol L.
Excellent service. I really appreciates the care they gave to my lil buddy. Would definitely recommend!
-
July 2023 by Orlando Bousoño
Would have given 0 stars but it is not possible. I'll be brief: if you value the lives of your pets, DO NOT take them here! To those who are passionate about caring for animals, DO NOT work here! We lost our dog after being rushed to the ER straight from picking her up. Nobody sought medical care to a dying dog laying on the floor unresponsive and barely conscious. Owner Nathan is a charm and his lack of empathy and consideration showed how much he actually cares about these innocent souls. I can just imagine what the owner's version to a review like this will be but in the end dated and timestamped medical documentation has but one version. Embrace your loved furry ones and please spare them and yourselves the suffering of such a hard loss. Research, research, research... You'll find other unfortunate stories...UPDATE 07/14/2023: As expected from an untruthful owner:1. Dog was 18 but I don't care about age accuracy. All I care is that the dog was handed healthy and responsive with normal weight. The phone call that they allege is also false. We never received any phone calls.2. I did not call Animal Control, I contacted Animal Services which is my right and I did not accuse the facility of abusing other pets. I accused the facility for neglect and abuse of MY pet. This is also my right and is indeed public record. If Animal Services decided to run an overall inspection, then that's per their own protocols but not per my request as falsely suggested by owner.3. Animal Services did not ascertain that dog died of natural causes. Again, you want to talk about records I'll gladly provide all records that show and state from the ER itself that the dog was emaciated and dehydrated upon arrival among other very worrisome bodily states. As to her passing away from natural causes, again much facts owner is ignoring. The dog did not die in the ER, the dog die at our family veterinary. Since the family vet did not treat dog upon removal from boarding facility they were not the ones to state dehydration. Again, it was the ER. By the time we got our dog to the family vet we had already hydrated her at the ER and at home for days so of course the family vet had nothing else to add on record than died of natural causes. Would it had died on the ER the assessment would have been very different.4. Animal Services has their hands tied due to archaic FL laws that regard animals as an object with fair market value at time of death. This accompanied by the fact that they'll investigate up to the effort that they wish to spend. Video cameras are in facility and I had requested to have these reviewed to counter my own claim and prove that dog was taken care of at all times at the designated office space and this was not done, much less handed over for review. Animal Services will not move a finger to get a subpoena for videos for not going through the hassle of establishing probable cause. Let a worker get their salary doing the bare minimum and that's what you'll get. And so, the very simple proof of a dog laying lifeless on the floor captured by their own very cameras is forever kept in the dark.5. Upon an emergency common sense dictates that you seek medical attention regardless of communication with owner being made. This was never attempted.For anyone interested in all documents and records, including those that the very owner is citing here with untrue statements, feel free to look them up or request them and I'll gladly provide them. As to the great responsiveness of the owner, again, research for yourselves. You'll find plenty of harsh comments made by a person whose lack of manners is evidenced just at first glance. This is not a passion for the owner, its a matter of money so I dedicate myself now to facilities that, while earning a profit, truly care about their pets with care and compassion and whose employees and owners have basic decency, respect, and courteousness.
-
July 2023 by Chill Wawa
My dog stayed here for 2 days, They were super awesome to do business with. It’s very affordable and they were there every time I called to check on my little buddy. They took great care of him.5/5 I definitely recommend.
-
July 2023 by Orlando B.
Would have given 0 stars but it is not possible. I'll be brief: if you value the lives of your pets, DO NOT take them here! To those who are passionate about caring for animals, DO NOT work here! We lost our dog after being rushed to the ER straight from picking her up. Nobody sought medical care to a dying dog laying on the floor unresponsive and barely conscious. Owner Nathan is a charm and his lack of empathy and consideration showed how much he actually cares about these innocent souls. I can just imagine what the owner's version to a review like this will be but in the end dated and timestamped medical documentation has but one version. Embrace your loved furry ones and please spare them and yourselves the suffering of such a hard loss. Research, research, research... You'll find other unfortunate stories...
-
June 2023 by Cheyenne Hanson
Wouldn’t recommend this place and definitely won’t take my dogs back. Not only did they close early without letting us know, resulting in us having to board our dogs another night we were not informed about these “exit baths” that they now require. Called and got quoted a price which was inaccurate at checkout.. told 3 employees one of my dogs was under 40 pounds, we got charged for her being over 40 pounds. Also was never told about how we’d be required to pay $15 per dog for a bath that they require because “they want the dogs to go home fresh and nice and clean” I don’t see how any boarding place makes it mandatory to give dogs a bath but seems like it’s just a way to make more money off of people. Also didn’t get told about these baths until I was dropping my dogs off so had no time to look for a different place to board them. Will not be bringing my dogs back here.After reading the response to my review.. we originally were coming back on the 30th and that’s what I told the employees. Not once did they mention closing early due to Memorial Day. Also what good does it do me if the signs for the bath are posted at the facility when I call to book. That is something your employees should be trained.. to inform customers of all costs especially when asking for a price quote. No one wants to be hit with additional charges the day of drop off because guess what! By then it’s too late to find a new place to board. After seeing how the owners reply to negative reviews, it really shows that you guys lack in customer service and I’ll be so happy to never bring my dogs back and to let anyone I speak with know not to come here as well
-
December 2022 by R Howard
Received a call from a person claiming to be Nathan from Noah's Ark Boarding Kennel stating that I am not allowed on the property to visit my pets graves. He mentioned due to me and my wife's behavior, among other things that if I appear on the property they will call the police and have me trespassed. First of all, I am a single 73 year old man and not married. I have never had any face to face interaction with these owners or employees, in person or otherwise and not entered the office/kennel portion of the property since 2011. I have been in and out of the cemetery portion only for 28 years and never had any problems with any of the previous owners of this establishment. Every time I have appeared, I have always been by myself. I do believe you are mistaken me for someone else. I am retired from county government after 32 years of employment and do not go around screaming and yelling at people like I am being accused of. That is not my nature! You stated that you have cameras on your property. If that is the case, it would seem to me the owner of a business would check their cameras first before making false accusations against anyone!
-
October 2022 by Kathleen M
Wonderful staff here. I appreciate how they take such amazing care of my dogs here. Never had an issue. I wouldn’t want to take them anywhere else ❤️ I know they are in great hands ?
-
September 2022 by Olympia Anderson
I’m giving a lower rating due to my dogs being treated with more respectful than me by the check-in staff. Since my dogs have been attending this establishment, I’ve gotten misinformation on multiple occasions due to the staff turnover. The owner (Mandy) and I talked after a couple of visits and she told me to speak up if there was something that didn’t work well in terms of my dog’s stay. Since I’ve done that I feel like the people check in my dogs are no longer cordial and respond differently to me than other patrons. As an example, I walked with another patron and when the checkin personnel arrived, she created the guest before me and made eye contact. When I came back in after completing the paperwork in my car, I did not receive a greeting. After waiting, I finally asked how she was doing today. My dogs received a warmer welcome than I did. I think speaking up as instructed has affected my experience here negatively. I keep coming back bc my dogs love here and the owners clearly love dogs. Despite the reception, the owner greets me and really nice and helpful. I believe the customer experience should be the same for my dogs and me and not one versus the other.
-
August 2022 by Bonnie Johnson Batten
Great place! My dog was super excited to go there and they took good care of him. They expect the usual requirements for safety, but they don’t go overboard adding on unnecessary fees or anything else.
-
July 2022 by Carolina Domenech
This has been the best place for my German Shepherd, Bentley! He’s just under 1 and he has so much fun every time he goes. They give him lots of attention and he gets to interact with lots of dogs throughout the day. They also have a pool which is great for the summer days so the doggies can cool off from the sun. Their staff truly cares about the dogs, my dog hurt his nail while playing by the pool and I received a call immediately which I thought was awesome, and a couple days after I also received an email following up to see how my puppy was doing and I absolutely loved that! Bentley will definitely keep going back! Oh and also! They take great pictures with backdrops and props! I’m totally obsessed with my puppy’s 4th of July pics! Highly recommend Noah’s Ark if you need somewhere for your dog ❤️
-
July 2022 by Hannah Weaver
BEWARE - I boarded my 2 dogs here for the 4th of July weekend (July 1st-5th) and upon picking up and the few days to follow I was mortified. Upon picking them up they were dehydrated and both had rashes on their stomach. The day before dropping them off they had their vaccinations and had stool samples. A few days after being home they started to get sick (not eating/drinking, extreme diarrhea, and no energy) and over the past 2-3 days they have gotten progressively worse.I took them into the vet today and they now have Giardia (parasite caused from standing water). Based on when they got sick, their stage in the infection, and their stool sample that they were infected that weekend.I called to speak with them and eventually got a call back from the owner who said there was a 0% chance this was possible because they "clean their bowls". He made sure to tell me he was well aware of what Giardia is because he's a physical therapist and has a medical license and was taught about bacteria...... but apparently he doesn't know because it's not bacteria but a parasite and it is caused from standing water not from dirty bowls. One of my dogs is not good with other dogs so they were boarded together and did not have any other interaction with other dogs. When I told the owner about them having stool samples done the day before bringing them he had no response or explanation.I am not expecting anything in return, although it would be nice to be reimbursed the $500 I spent at the vet to get their medications so they don't die. I just want to make other pet owners aware that this so they can avoid losing their pet or the additional expenses to treat Giardia.
