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October 2024 by LaMyia V
The lady who answer the phone is very rude , she useless and never wants to do her job you will call in she will make it seem like she is so busy where she can’t not assist you. No one wants to drive 45 minutes to a hour and what they want is not there . I would not recommend this store. Orange city stores has great customer service . Btw the guys who work at the Deland location is also very nice and helpful
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October 2024 by Kelli Dione
Went in to see what was on sale due to them going out of business.As soon as I walked in the door with my service dog.I was rudly demanded and asked to leave."We don't allow dogs not even service dogs"I have never been treated so badly by a business.Maybe customer service is 1 of many reasons they are going out of business.
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August 2024 by Always Aware
After only a little over 3 years of use, the must-have sofa began peeling in spots on the cushions. I jumped through all of the hoops that Badcock had me go through only to hear, that there was nothing they could do for me. The manufacturer no longer makes my sofa. Only 3 years of moderate use and my $1200 sofa will have to be replaced at some point unless I can find a place that will repair the peeling.
Badcock and More is still a wonderful place to shop. I will continue to do business at their store but I will request a warranty for all large purchases going forward. Lesson learned.
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July 2024 by C.J. Maurine
I paid $2600 for 2 couches, I’m only here at this home for part of the year. Couches have both barely been used and now because I’m 1 month past my warranty date, they won’t fix the recliner that broke and can’t recomend me someone who can.
For how little I’ve had it it should have lasted longer, I have no kids, it’s only me in the home and it’s only been used a few months.
I offered to pay to have them fix it but they said because it’s a month past the warrenty of 1 year they are strict on that so I’m out of luck :/
I’m looking at replacement couches now and from what other furniture stores are telling me they would always be able to at least recommend someone to be able to fix it even if it was out of warranty.
Very disappointed. So glad I didn’t buy my second bedroom set from them.
You can see in the pic just how little it has been used
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May 2024 by Laura French
My family has used our local Badcock store for many years. We love going and seeing the furniture and the delivery service.
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April 2024 by Elissa Emerson
Looking for refrigerator
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February 2024 by Mary Ann Myers
Great experience
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January 2024 by G. C.
This is my second time going to the Deland store, I must say my shopping experience on both time have been extremely pleasant. Both time I have met with the owner and it has been wonderful, I will be back again in the near future for my purchases.
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December 2023 by Celeste Melton
The employees at your DeLand location have gone above and beyond to take care of our needs. The sales representatives are very patient knowledgeable, and helpful. The delivery guys are very professional. My mom ordered a bed and it was too high for her to get on to, The sales person ordered her a lower box springs and worked around my crazy schedule to get it delivered. I can’t thank y’all enough for your professionalism and caring attitude!!
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November 2023 by James Sexton
Whole experience was great
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October 2023 by Rich Semcheski
Very friendly
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October 2023 by Angela
Excellent service, selection and pricing!!
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October 2023 by Karen Szczesniak
Great to do business with
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September 2023 by Melissa
Great pricing. Great quality. Treated like family by the staff. Definitely our go to store!
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August 2023 by Frances Miller
Great store. First time online. Wonderful experience.
