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April 2024 by Virginia Kahn
Where are my packages? What is going on? Never takes this long. They are delayed? Why? Sitting at warehouse in Defuniak. Please give better explanations. On truck it says? Brought back to terminal? No attempt to deliver?
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October 2023 by Leann Roschel
I'm tired of not knowing if my deliveries will be dropped at the end of my driveway or brought back to my house. I get packages delivered due to the fact I am 66 years old and disabled. I am not capable of lifting or carrying heavy items from the end of my driveway to my house which is at the back of 5 acres. There is no reason for anything to be left at the end of driveway by the road. Please tell your driver's to DO THEIR JOB and deliver to the house. Anything else is unacceptable.
Leann Roschel
531 wee acres rd
Defuniak Springs FL
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September 2023 by Steve Ashmore
Very disappointed, package listed as on the truck for delivery was lost. Four days in a row CSR's promised return calls without follow-up, finally admitting the package was lost.
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July 2023 by Ghost Vip3R
Avoid at all costs.They will lose or destroy your package, every single time.Items will track as out for delivery for days.Items will track as delivered that never were.They will open your packages and claim they came in opened and need to be re-packaged . This hub needs to be investigated by fedex corporate , the BBB and should be litigated against in a class action lawsuit.
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July 2023 by Jeremy S
Apparently the drivers from this location can’t read numbers on a mailbox. I saw the driver stop right in front of my house but didn’t deliver my package. Now my package is delayed
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July 2023 by Jenna Marie
I Don't know if Fed Ex does any recognition for the drivers. I work at a Cancer clinic in the Santa Rosa Beach area they're doing lots of road construction and traffic is a nightmare and our driver Patrick ,hands down positive attitude ,very professional ,kind willing to help ,he literally goes over and beyond to make sure customer satisfaction is met! This gentleman is a great representative for Fed Ex and you should be proud to have him as a employee! You don't find that character anymore just a good down to earth hard worker! Thanks Mr. Patrick for being our delivery guy!
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June 2023 by Nick Marino (NIX)
Worst service ever. 2 large packages in my shipment, 1 was supposed to be delivered 6/12/2023. Truck showed up in front of my house and the driver climbed in the back and you could hear him banging around in there for 10 solid minutes, then he jumps back in the driver seat and drives off. We were standing on the front porch the whole time and started yelling at him as he was pulling off (he had is window open) he looked at us and sped away faster. Seen the same idiot drive by twice today 6/13/2023. This time he never stopped at all.They marked the package as delivered on 6/12/2023 but they delivered nothing. Still can't get a straight answer where my package is. The second box is still floating around in GA somewhere.
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June 2023 by T. Sewell
Why can't your drivers read 4 simple numbers and deliver to the correct address? Yes, Delivery out of Defuniak Springs distribution center, don't even try to blame somewhere else.
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May 2023 by P C
I have to say that a delivery driver that will deliver a package in the newspaper slot on my mailbox (5/8/2023) just because it’s raining is as lazy as it gets. The package still has not been marked as delivered. I wouldn’t have known it was there if I hadn’t left to go get something to eat. Yet another poorly managed business in this region.
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February 2023 by Tracy Whitcomb
The Fed Ex workers at this location went above and beyond to help my wife and I get a package that needed a signature but no one was home so we were allowed to pick it up there imsteas of yhe regular options available us.... we really appreciated help and thoughtfulness of the employees
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January 2023 by Chad Daffern
Fedex should get rid of Legacy Logistics! Eventually, people will come together and demand change out of Fedex and get paid a liveable wage
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November 2022 by Christopher Morgan
Idk if im that hard to find or drivers are just getting lazier by the month. 4 different packages delivered to the wrong address. 3 of which nobody seems to know where the house is thet delivered them to.
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September 2022 by Lys A
**UPDATE**Not any better at all. Finally got ahold of someone over there on Thursday. Someone put in the system that my business is closed on thursdays so they automatically didn’t deliver. The delivery came Friday, however only 5 of 6 boxes showed up. I called there yet again and was told it will be on the truck for Saturday and they’re very sorry for the mixup. No update to the delivery info of the missing box. Did they lose it? Did they misplace it? Do they even have it? FedEx is exactly the reason why I started buying my supplies locally for my salon. Shipping issues are too inconvenient.SO FED UP WITH FEDEX!! Checked my tracking for a very large delivery scheduled for today and it says delivery attempted at 9:16am and nobody was here. So I called because I’ve been at work since 8:30 and nobody has been here today. They tell me that FedEx is closed today and no answer as to when my delivery is rescheduled for. I’ve literally had it with this company. I won’t accept that they’re short staffed as the reason either because I’ve always had some sort of issue with FedEx. They haven’t always been short staffed. What’s the excuse every other time? Unacceptable.
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July 2022 by Nathaniel Wilson
The absolute worst shipping facility I have ever dealt with. Constant lies. Constantly saying I don't know. Seems no one there does there job.
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July 2022 by User
**UPDATE**Not any better at all. Finally got ahold of someone over there on Thursday. Someone put in the system that my business is closed on thursdays so they automatically didn’t deliver. The delivery came Friday, however only 5 of 6 boxes showed up. I called there yet again and was told it will be on the truck for Saturday and they’re very sorry for the mixup. No update to the delivery info of the missing box. Did they lose it? Did they misplace it? Do they even have it? FedEx is exactly the reason why I started buying my supplies locally for my salon. Shipping issues are too inconvenient.SO FED UP WITH FEDEX!! Checked my tracking for a very large delivery scheduled for today and it says delivery attempted at 9:16am and nobody was here. So I called because I’ve been at work since 8:30 and nobody has been here today. They tell me that FedEx is closed today and no answer as to when my delivery is rescheduled for. I’ve literally had it with this company. I won’t accept that they’re short staffed as the reason either because I’ve always had some sort of issue with FedEx. They haven’t always been short staffed. What’s the excuse every other time? Unacceptable.
