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March 2024 by Harry Spilker
The group at Classic Collision was very professional from start to finish. They provided updates throughout, and completed all necessary repairs in a very timely manner. Would highly recommend.
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January 2024 by gina tinneny
Did an amazing job on my car they were very professional
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December 2023 by Alex Digs
Great service. Fixed my front bumper, looks good as new.
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September 2023 by Virginia Orrico
This place is amazing! Renee was wonderful to deal with. She kept in communication with me as my car was being repaired. They put out quality work and fixed my car pretty quickly. Friendly staff and will recommend.
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August 2023 by Ryan Monroe
Let me start by saying, I never leave google reviews, so you're in for a good one.Before getting my vehicle repaired here, I did my due diligence of getting quotes across several auto body shops in the area. Classic Collision beat everyones price by a notable margin, and taking their rating into account, I went with them. Maurice was the employee I spoke with to get a quote. I had to call back after 24 hours to follow up on the quote because it still wasn't sent. Mind you, other shops got a quote turned around in under 30 minutes and all replacement parts were thoroughly accounted for. As mentioned the quote was far lower than the competitors, so I was prepared to review the quote and against other quotes, keeping a close eye on the details. Needless to say, there were parts missing and discrepancies. I replied back to Maurice to question these findings, and once again, did not hear back promptly. About another day goes by, and I receive an email from Maurice with a nearly empty body and an attached updated estimate. None of my questions or clarifications were addressed directly, so I guess the expectation was to derive the answers from the updated estimate. I did this, but still not all questions were answered. At this point in time, the estimate had increased by about 20%; it was still cheaper than all the others, and I felt the parts in majority were covered. I moved forward.Fast forward, I pay for the parts, and nearly all parts are delivered with just one wrong part that had to be sent back for another(probably could've been avoided if Maurice would have paid more attention to detail when performing the initial evaluation). In this same stride, Maurice (said) he had let me know about a part that was roughly 6x the price of what was in his estimate. He sent an email with the updated price of this part in a pdf, which Im not sure he even called out over the phone. This pdf was summing the price of just one section of the car, not showing how it changed the total price of the estimate. Lets just say it was so nonchalant that I felt tricked. I didn't even find out about the updated total until the car was ready with the remaining due. Thats when I was shocked. A 40% markup from the original estimate!With one last part remaining to be delivered after about 4-6 weeks go by, I just wanted the car fixed. I called up there and said lets cancel this last part and fix the car. I get it scheduled and bring the car in a week later. Renee keeps me up to date for the next week up until paint. I call in to get a status and Maurice answered, and said the car is in cleanup and will be ready later in the day and the part that I directed them to cancel two weeks earlier, was magically delivered and also _already_ installed.I go in to pick the car up and there is two places where there was paint collection and a bubble, which the painter surely would have noticed. The car wasn't ready until these two places need to be fixed, so I had to leave it there another day. In less than 24 hours, they called me back up and said the car is ready. I immediately questioned this due to the time paint takes to dry. It turns out they didn't do any new coats of paint and just sanded and buffed down the clear coat. I go to pick the car up and quickly check - the bubble and collection seems to be uniform with the surrounding paint. I check later more closely in better lighting and notice the ripples in the clear coat, surprise.With all this being said, I was basically tricked into going with this shop due to the extremely inaccurate estimate, rooting from laziness and negligence. I am the customer, pointing out missing parts in the estimate and issues with the paint job. That sounds backwards, doesn't it?I don't recommend bringing your business here if you are expecting the shop to do an excellent job. I think if customer care was better, it would have been an entirely different story. But it wasn't, instead I was met with a "I'm sorry". I recommend going to HQ Auto Painting Body Repair, as I cou
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August 2023 by Jaclyn Rodriguez
They did a great job with my daughter's car. The car looked brand new and she is so happy. Renee treated us like family. Thank you all.
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August 2023 by Millie Munoz
Thank you so much for fixing my car after our accident. It looks even newer and we are very grateful. Also, communication was very frequent and that is greatly appreciated.
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August 2023 by Howard Herman
Repair was done expeditiously , and the result is marvelous. I am very happy with this business.
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August 2023 by Flavio A.
Excellent service from Classic Collision. Process was very smooth (through State Farm Insurance). They kept me informed throughout the process, and worked very hard to find me the parts I needed in light of the general parts shortage in the market. Their repair job was of high quality.
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July 2022 by Ashley
I just want to start off with the poor customer service I have received from the front desk lady. When I went to double check my appointment I made she was trying to tell me I don't have an appointment acting as if I was calling the wrong place which I wasn't... Once she finally found my name in a stack of papers pushed aside, she tried to tell me with "they don't make appointments" if I have State Farm, then I was also told since I have that insurance I was also told they're not allowed to give me an estimate and I would have to bring in my car so they can take it apart, order the parts and should take about 3 weeks, THEN tell me the estimate. The technician was nice and said he would order the parts and call me once they're in. I am so thankful to not have turned my car in because I never got a call within a month so I called and apparently they never ordered the parts, and he said it was a good thing I didn't bring my car in because he had to push other peoples cars to get fixed 3 weeks back due to lack of employees which I totally understand. But I tried to call the front desk to check up and speak with the technician with turning in my car and see if there's more employees to help fix my car because I have to pay my rental car out of pocket. Once again, I call and the front desk lady was being nasty so I just hung up. I've realized I'm just not going to continue to bring my car in because I do not trust it.
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May 2022 by Kenya Joseph
THIEVES!! Someone here stole my credit card out of my vehicle and used over $475 and then not to mention they took a $2 bill from my dash board that’s been there for years! Spoke with manager Mike and he was so nonchalant about the situation. I do NOT recommend!Service: Body & Trim
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June 2021 by Jacob McCullough
It was a 2 day repair. I got my car yesterday, after 34 days I put the car in. I never got an update on my car, only when I called. Every time I went in, no one was wearing a mask. Not only is this place terrible for your repairs, they are blatantly violating every COVID law there is. I was talking to the receptionist yesterday and he didn’t even seem to know there was a plague going on. Go back to Carolina collision. These managers are trash.
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June 2021 by Emma Barrera
I have used this place in the past when they were Carolina auto body shop and had a good experience, then went back under classic collision and had by far the worst experience ever. They forgot to start working on our car after a week of it sitting there, took a week longer than they forecasted and didn’t even do the work properly.. Geico then sent us to a different shop to fix what the pieces they didn’t put back in place. Aside from this, since we had to pay taxes on our car rental for 3 weeks due to their mistake, they agreed to pay for the taxes- of course they didn’t do it and I have called them for 2 months and every time they say the same thing.. we are working on it, we will call you by the end of the day and never call me back.. extremely disappointed with this place. I finally gave up on trying to work with them and have directed my complaints to Geico ?Service: Body & Trim
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May 2021 by Anthony Castroino
Terrible. I brought me car here to have the rear bumper fixed through geico. I also needed to get the front bumper fixed so I paid separately from the insurance claim. When I picked the car up the front bumper was not the right color. First they tried arguing that it matched even moved the car twice to get different light. After I wouldn't expect that they were the same color they told be its because the color looks different on metal and plastic. Pretty bad work all around
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June 2020 by Lynn Batchelor
They do great repair work and an timely manner. I will be using them again for some touch up work on another vehicle before to long. They definitely impressed me with their knowledge and answered all questions asked. I’m Very Happy with the service they provided.
