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May 2024 by Sean Ryan
They don’t answer their phone, they’re understaffed, parking lot is a mess.
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May 2024 by Northdakota
Really good experience here. I walked in to get a business account they had a real professional named Devin that opened up my account, not only was he an absolute pro at banking in and out, he really explained everything in detail and took his time to help set everything up, extremely genuine and personable! Come here and ask for Devin.
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February 2024 by Cory Bidaisee
Really good chase branch. Many available agents and all are friendly and knowledgeable
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January 2024 by Ag Pierre
I spent hours after I spoke with several people to open an account nobody want to do it for after that someone come to me and tell I need to wait 10 minutes, I accept to wait then no nobody is available to take of me I have to leave discrimination
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December 2023 by Brad Albrecht
This branch has horrible customer service. They are understaffed at lunchtime (when I go there). There are a disproportionate number of old people and customers who do not speak English. These customers usually take much more time and need special attention. They have 8 teller windows but typically only have 1 teller working. When Washington Mutual ran the branches, they had many tellers and good customer service. After Chase bought Washington Mutual, they cut back on the customer service. This branch is mis-managed. I would not trust them on anything non-routine. I recommend a different branch or even a different bank. It’s hard for me to change banks because I have so much tied up with credit cards and auto-payments, deposits, etc. And Chase knows it.
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November 2023 by GABRIELA BARAHONA
Terrible customer service. I went to open an account, agent seems to be irritable and feel like didn't want to do her job., very loud almost everyone could hear about my situation!Please try only the Brasilian customer service agent
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November 2023 by Mike R
Friendly, helpful staff.
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September 2023 by Ulysses Louzada
Is the worse bank in USA. I was there to open an account and they cannot help with anything. Everything is so hard and I was trying open an account, I imagine for fix a problem!! Run to another bank.
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August 2023 by Jim H.
I tried to use the ATM inside the bank and it said, 'transaction denied.' So a woman behind the desk says, "can I help you?" and I show her the receipt and she says the ATM must be out of order. Really? That's your answer? She says I can wait to see a teller and the line was five deep. I asked if she could just help me and she says, "I don't deal with customers." Really? What the f*** are you doing working in the bank if you don't deal with customers. We're the only ones who walk into this place. Nobody wants to work anymore, No more customer service. Pathetic organization
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May 2023 by Sara Carolina Asensio
I was in the Chase Bank , near my home , and I got the best Customer service ever from young man Kyle Smith , thank you so much
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November 2022 by Leonard Palacio
Worst Chase branch I have EVER been to. I was there for just under an hour waiting for a manager to help me with an issue that I had with my account. Multiple people came to tell me to wait 10 more minutes for a whole hour! Ridiculous, there was about 4 people in the whole bank! Avoid at all costs.
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September 2022 by Nick Khodr
Horrible customer service. Don’t know what they are doing.
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March 2022 by Findeley Greffin
Greetings.To whom it may concern, I just wanted to take some time out of my day to give a #SHOUT-OUT to one of this Branch's Tellers named Kyle and the Branch Manager, Rosa at this Deerfield location. NOT ONLY were these two individuals VERY Professional in dealing with me but they were also Very customer service oriented and willing to go the extra mile and get me the necessary information that I needed to make an important financial investment decsion. I appreciate their assistance and I would recommend this Branch to anyone who asks. And will DEFINITELY return. THANK YOU CHASE BANK.
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November 2021 by Rudi Carrasquillo
I used the drive thru I was 2nd in line
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October 2021 by Otto Art
Worst bank ever they closed my account for no reason
