“I've always had a positive experience at this branch! The employees really care on a personal level even if they're busy. I switched from Wells Fargo because I had way too many fees there for a debit account and they didn't seem to care about me. I also get my direct deposit early (like most banks now) which is great, but unlike most banks, it isn't "pending" in your account. You can actually use the funds when they appear in your account. It's always clean inside. I only had to wait one time to get help - when the mobile app was down. The mobile app being down was awful but it wasn't the branch's fault - it was released and overloaded too soon. The DeLand branch was working overtime to handle every issue, complaint, and upset client. They were fixing problems that they didn't create and got all the backlash for it. I rarely go inside, but I had to during that time because I lost my card. They quickly took care of my issue, printed a new one immediately, apologized for the inconveniences due to the app being down, and I was out the door quickly. Now they recognize me if I come in. Sometimes the ATM doesn't like to accept my checks the first time I put it in and their drive-up teller technology is outdated but they do the best they can with the tools they're given. I hope they get the recognition they deserve for consistently going above and beyond for their clients. I also really like how they can print a card AT the branch. I got my debit card the same day I opened my account which is so convenient and for some reason rare to have now. Wells Fargo no longer has a machine to print cards at their locations. My brother also recently switched from Wells Fargo to Vystar because I told him about their benefits and they were so sweet to complement me as a client to him. And I originally switched because my parents are business owners and told me how well the branches performed during the pandemic, despite the challenges PPP loans created. If you're looking to switch to the Chick-fil-A of banks, this is the one for you!”
“It's a great atm although, being located inside the winn dixie by 15A and woodland, you can't use this atm unless winn Dixie is open. That is my only bad comment.”
“I've always had a positive experience at this branch! The employees really care on a personal level even if they're busy. I switched from Wells Fargo because I had way too many fees there for a debit account and they didn't seem to care about me. I also get my direct deposit early (like most banks now) which is great, but unlike most banks, it isn't "pending" in your account. You can actually use the funds when they appear in your account. It's always clean inside. I only had to wait one time to get help - when the mobile app was down. The mobile app being down was awful but it wasn't the branch's fault - it was released and overloaded too soon. The DeLand branch was working overtime to handle every issue, complaint, and upset client. They were fixing problems that they didn't create and got all the backlash for it. I rarely go inside, but I had to during that time because I lost my card. They quickly took care of my issue, printed a new one immediately, apologized for the inconveniences due to the app being down, and I was out the door quickly. Now they recognize me if I come in. Sometimes the ATM doesn't like to accept my checks the first time I put it in and their drive-up teller technology is outdated but they do the best they can with the tools they're given. I hope they get the recognition they deserve for consistently going above and beyond for their clients. I also really like how they can print a card AT the branch. I got my debit card the same day I opened my account which is so convenient and for some reason rare to have now. Wells Fargo no longer has a machine to print cards at their locations. My brother also recently switched from Wells Fargo to Vystar because I told him about their benefits and they were so sweet to complement me as a client to him. And I originally switched because my parents are business owners and told me how well the branches performed during the pandemic, despite the challenges PPP loans created. If you're looking to switch to the Chick-fil-A of banks, this is the one for you!”