-
October 2024 by Michelle Panchenko
Dylan the store manager gave me such a hard time about an exchange under the old policy. They’ve changed their return policy to 30 days, but the old policy states at anytime if you are not happy you may exchange it for credit. I took in the receipt and the item new with tags/never worn. She gave me such an attitude while literally shaking with anger as though she wanted to argue with me. She rolled out the new receipt with the new policy to show me with such an unnerved attitude. I did not want to push the issue with such an argumentative and rude person, as I was with my kids and didn’t want them to see someone deal with me in such a manner. The whole situation left me so uncomfortable and rattled. I called another Polo Factory Outlet Store, and the manager said he would exchange with no issue at all while being very nice. She later tried to suck up offering me a 20% off barcode (while seeing me scan the QR code to save 15%) which I ended up using a 30% code that my sister-in-law was emailed. As a store manager she should know treating customers like this is not ok, especially when another store was more than happy to accommodate the old policy in which I purchased the item.
Update: Took my dress to another Polo Factory and received a full refund as I told Dylan I would. Had to drive quite a ways away with two toddlers to do so, so I wasn’t very happy about that. Some people really shouldn’t be in the customer service industry.
-
October 2024 by OkTrudye
I’m not kidding you. This was one of THE BEST shopping expierences I have ever had. Angela (Angie) sat there excited for me while I tried on one sweater with 20 different outfits to convince myself I wanted it. She was so happy for me when I finally decided to get a bear sweater I had been wanting for 8 years!!!!! I don’t know how you get an adrenaline high from shopping but I have it
-
September 2024 by Dotti Palmer
Excellent customer service
-
July 2024 by Keith Jennings
Great store. I usually go here because it's close to Daytona Beach. Then I send my items back via USPS. Older Black gentleman is a manager I believe and he is super friendly!!! Always on the lookout for Ralph Lauren ?.
-
May 2024 by Irene Gabo
Outlet is still quite expensive and there really isn’t much for men on sale, which is the best deal w additional discount. However, the store has amazing employees who helped us find items in the back. Brought items out to show us that they didn’t have chance to put out yet and were very good with matching items.
-
January 2024 by Charles Harris
A variety of things to choose from. The staff was friendly and professional. They did a great job of getting the people checked out asap. Good experience
-
January 2024 by P nut Thomas
Great staff
-
December 2023 by Alex J Demars
Staff was kind but pricess seemed higher than other polo Tanger outlets.
-
December 2023 by Palmdale Big Los
Nothing in my size St Augustine is better for me I drove for nothing
-
November 2023 by Maria Pena-Perez
I liked the people, they are friendly.
-
October 2023 by Chance
Employees extremely grumpy and rude
-
October 2023 by IMAR HAB
Good quality of products
-
October 2023 by Adam Piergallini
Too expensive. What a joke!
-
October 2023 by Jason Walker
The best store in the Outlet!
-
October 2023 by Newton Gripp
More expensive then I thought
