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November 2024 by Tiffany Forman
It’s bad enough that you have to pay so much but when I called to tell them that the sink that they gave me is awful and it’s not pitched properly they told me oh does it have lines and because it has lines does not mean that it’s pitched correctly it is awful Not only that this sink stains every single day I have to clean it and I shouldn’t have to. I want them to replace my sink with a new sink. My Quartzite is chipped all the way around and I’ve only had it a little bit over a year.
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April 2024 by Annie Morris
Fabulous company. Lisa and Kim are on time. experienced, knowledgeable, courteous and helpful. Glad I listened to Kim’s advice. It was a fast and seamless job, well coordinated with plumber, tile setter, electrician and plumber. Top notch and no stress.
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March 2024 by Deb Locke
Fantastic company to do business with. Lisa is outstanding!!!! Great selection of Granite I love my new kitchen countertops
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November 2023 by Alice Lynn Feldman
Great products with broad selection
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June 2023 by Darren Peterson
Great experience with this company. Large selection at a reasonable price and completed the job very quickly. Excellent communication too.
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April 2023 by Barbara Damato
First class experience from very start to final installation of over 100 sq ft of kitchen countertop. Fun initial guidance with Lisa, on spot measuring from Tim, and excellent installation team who finished the job. Highly recommend!
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November 2022 by Theresa Ray
Lisa was very nice and helpful. Left with all the information I needed for my next project.
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August 2022 by Lisa Gagne
Amazing experience!! We picked out our granite counter on Thursday 8/4 and they just finished installing it today 8/10!! So very happy! Quality workmanship and very professional! Definitely recommend this company!
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July 2022 by Joni G.
I have used Natural Gallery Granite Direct many times in the past and always been thrilled with the result. Today I had Quartz countertops installed in a new home and this is the best fabrication and installation I have ever seen. The quartz is stunning and the seam is undistinguishable. Kim and Lisa talked me into a bar ledge that turned out so freakin' dazzling that I can't believe I almost didn't get it because I thought it was too expensive. The installers were neat and cleaned up after the installation. I can't wait for the next project. I've been renovating for years and Natural Gallery is the most consistent company I've ever worked with. Love them! 386-898-0988!
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March 2022 by Mrs AMD
The worst customer experience I have ever received at a place of business. Lisa the “sales” lady yelled at me because they completely messed up the quartz order I did and is waiting on my $852 refund from them. They pay no attention to details about anything, beware using them.
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February 2022 by Thuy Nguyen
We just have a quarzt counter top and white wood cabinet done by this company. We're so happy with the material and the installation. The installer is very professional and he is Mr Nice Guy.. If you want to remodel your kitchen, this is the company you want to hire.
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July 2021 by Mrs G.
An absolute nightmare. If I could give them zero stars, I would. We chose Natural Granite Gallery because I'd used them about ten years ago for my kitchen and bathroom granite and was very satisfied. What a change a decade can bring. We were originally working with Nick in sales, who is extremely helpful. We'd have had no problem if we could have stayed with Nick throughout the job because he takes responsibility for all aspects of the job for his customers. Midstream though, Nick had to take a personal leave of absence and we ended up with a female sales person, who was helpful until installation time arrived. This company sent two installers to my house who did not speak one word of English. Not Spanish, not French, which I could have partially understood and made an attempt to communicate, but Japanese or Chinese. They literally could not understand one word. The two young men charged into my brand new kitchen like bulls in a china cabinet and started ripping off cardboard layers that my cabinet installer had covered the new custom manufactured drawers/doors with so they wouldn't get scratched up. I had to physically throw myself in front of the cardboard and shout no to get them to stop ripping cardboard off. Then one was grabbing items off the top of the cabinets and tossing them wherever just to get them out of the way. We later learned that the company had scheduled THREE countertop installations in one day for these two men, which is obviously why they were running around like their pants were on fire. We finally had to get the company on the phone and complain about the way the installers were doing things. While I was on the phone with the sales rep, she got another woman who speaks their dialect to phone them on their cell phone and related the message. It was like playing the telephone game in kindergarten. Ridiculous. And outrageous that the company would send two installers who don't speak English. Our new sales rep kept telling us to just let them work - that they knew what they were doing. When the installers left for lunch, the sales rep told us that they had gone back to the shop because one of the backsplash pieces hadn't been cut, and she didn't know if they'd be able to get back out to our house the same day. All of the pieces were, in fact, cut and laying in my kitchen, so I was clueless as to what she meant. The men showed up after lunch and continued to install. They ended up with the two pieces not meeting properly behind the sink and when I phoned the company to discuss it, the sales rep blamed my carpenter for not leveling the cabinets. I was absolutely irate. Every carpenter on the planet knows that you use shims for leveling when the floors and walls aren't perfect. But when my carpenter tried to point out to them that the surface wasn't level and that they needed to install a shim, they didn't understand a word and just kept charging along. They finally globbed enough black caulk along the trim so that it looks level now, but I had to repaint the wall because they slopped black caulk on it and didn't bother to clean up. The worst of the nightmare is that, two days after they left, I was cleaning my brand new kitchen tile and discovered a large dent/crack in it where they had dropped the granite and cracked the porcelain. They didn't even bother to notify us that they had damaged the floor. They just left without taking responsibility. We had to call our tile installer back to cut out the broken tile and replace it. The only reason I'm not suing this company is because they gave us a Yelp discount of $200 when we originally ordered the granite, and gave us a second discount when we changed our mind after placing the original order and wanted a more expensive granite. In the end, I'd have much rather paid full price and dealt with a reputable company. Never will I do business with this company again, and I certainly do not recommend that anyone else does, unless you happen to be fluent in whatever language their installers s
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June 2021 by Linda V.
We shopped several other companies with similar products. We found Natural Granite to be the most cost effective and Lisa to be awesome. Lisa was professional, friendly and of great assistance! She helped us choose our product, they came to measure, she moved up the install as they had a spot open and knew I was in a tight place with my contractor; I was impressed! In today's world, customer service is practically dead...not at Natural Gallery! Kudos to all!
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April 2021 by nicole shepard
Great team offering quality product with excellent customer service!
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October 2020 by Cathie Moore Maynard
Wonderful experience. Expert instillation. Lisa at office was instrumental in making it work. Highly recommend. Thank you thank you!
