-
January 2024 by Sajid Qureshi
As a male entering into a jewelry store, I typically browse to select an item for my spouse, weather it be her birthday or anniversary or some other event. Today at Kay - I had the most customer focused and attentive service with Anya, she was an advisor of the highest tier, clearly understanding what I was looking for and provided service which tops the service of other visits to other Kay Jewelry stores, nothwithstanding those visits were also top-tier, but of the best, this one was above and beyond. Thank you and we will be sure to come back for the engagement!
-
January 2024 by Nancy Hull
My shopping experience at Kay Jewelers was very pleasurable. Not only did I find the right ring, but Mandy, my sales associate, made the experience that much more wonderful. She is knowledgeable and eager to help find just the right piece. I enjoyed her fun spirit and energy. Mandy is a gem in this store.
-
January 2024 by Elaine McGrath
employee listened to what i wanted and helped me create it
-
January 2024 by Pete L
Excellent staff very helpful
-
December 2023 by Milisa Walls
My husband and I just celebrated 25 years of marriage and he wanted to get me an anniversary band. We found a beautiful ring at Kay and I quickly decided it was the one. We swiped our card and the charge immediately hit our account. However, we were told by the sales woman and her manager that the transaction did not go through. After trying to reach my bank to verify it hadn't gone through and sitting on hold for 10 minutes, we are assured by the manager, Dawn, that the charge did not go through, but if it had, they would immediately refund us so we agree to run our card again. That was out first mistake.Now, a week later, we check our account and discover we were, indeed, charged twice for the ring. I immediately called Dawn and told her we were in fact charged twice and she tried to again to tell me it would drop off, that it wasn't charged. I explained that, yes, the charge had gone through, my account shows two separate charges on the same day just a few minutes apart and the money for both sales have been deducted from our account. She then proceeds to ask if I've called my bank to confirm that the charges have gone through. I explain that I can clearly see on my app the money has been deducted but she tells me she needs to speak with my bank. Okay, fine.I hang up with her and call my bank. Of course they confirm both charges went through and we were charged double for one purchase. While speaking to my bank, Dawn calls me back to tell me she has requested an investigation and it will take 5-7 business days to do the investigation. Not to get a refund, no just for them to investigate. I explain that I'm on with my bank and I merge the two calls. My bank explains that they did charge us twice and I explain I'm not waiting a week or longer for them to investigate and want an immediate refund as we were promised the night of our sale. Of course Dawn tells us it's out of her hands and there's nothing more she can do but wait until their investigation is concluded. So, I immediately ask my bank, based on our conversation, and Dawn admitting our card was ran twice for one purchase, if there is anything I can do through them to get a refund and I was told that, yes, I can file a dispute. I did so immediately.Needless to say, this has left a bad taste and immediately after hanging up with the bank, we returned the ring. They tried to get us to keep the ring or purchase something else. As if, after refusing to refund thousands of dollars back to us, I ever would. This whole thing was handled so poorly and they have yet to refund our money. If the issue isn't resolved within the next week, we will contact an attorney.All this to say, beware of buying anything from Kay Jewelers and this store in particular.
-
December 2023 by Joseph
Dawn and Lianna were absolutely awesome. 2 beautiful ladies with absolutely great personalities. Could have sold me an ocean view in the desert. Will shop here again
-
December 2023 by matt oakley
Dawn was extremely helpful, personable and professional. Our experience was top shelf!
-
December 2023 by Payton Sims
Miss Mandy has been extremely helpful in helping my fiance pick out an engagement ring. She is incredibly knowledgeable and professional. She has made the nerve racking task of looking for something that speaks to my fiance a breeze. Couldn't have had a better experience.
-
December 2023 by Kamrin Baumann
My husband and I came to Kay to find our wedding bands and JR helped us find exactly what we wanted. Our wedding was coming up quickly so we waiting to get them sized. When we did come back JR was there to help us answer our questions with friendly service. Today I got my ring back looking brand new and fits just right.
-
December 2023 by Jeremy Schilling
Dawn & Mandy were amazing and very knowledgeable. The experience was awesome. And they worked past closing for us to get the deal done!
-
December 2023 by Mightyguru Nolastname
Dawn and JR were patient and professional beyond belief. They showed us everything we wanted and some of them twice! Their attention and assistance was indispensable in helping us make a lovely choice for my wife's milestone birthday. Thank you!!
-
October 2023 by Crafts Adventures and pranks
Lianna is great, answered my questions and i had a very pleasant time while shopping
-
October 2023 by Lenzee Johnston
Awesome jewelry store to work with. Always on top of the game and such beautiful pieces. Ladies in the store have been great. Needed my wedding rings redipped and was leaving for a trip and didn't want to go without them. Dawn had my rings rushed and they were back before I left. I was so excited. Won't take my business anywhere else!
-
October 2023 by Steve T
Mandy is phenomenal. Extremely helpful and professional. She helped me make the right choice for what I was looking for and I’m thrilled with my selection and very pleased with the customer experience I had. I will be coming back and asking for Mandy in the future.
-
July 2023 by Melissa D'Errico
I want to thank the Kay's crew for being wonderful and giving wonderful exponential customer service for all of our purchasing needs. Julia has been wonderful, she brings great pleasure as far as customer service and personality to the team. It's a pleasure shopping at Kay's at Daytona Beach Volusia Mall
