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February 2024 by Julia Taylor
Definitely won't use them again. $700 to prepare a simple return one W2 and two kids is outrageous. And I was called multiple times before I finished filing (still have the voicemails) that I'd get 25% off my fee it would be notated in my account and I mentioned it, which it did NOT happen at all. I ended up paying $12 MORE so idk how that works out to 25%. I'll file through TurboTax next year for $30 to have the professional review it.
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December 2023 by Darion Young
It's a joke. They call themselves tax professionals but the one I got stuck with had to make multiple phone calls to other people to figure out what to do. The whole time I'm at the appt she kept saying I should have come yesterday it was only $120 . But now it's $387 and she is incapable of doing it without outside assistance. Terrible service would not recommend to anyone.
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May 2023 by Carol G
Jackson Hewitt is like a loan shark, they charged me $328 for a simple tax return to be done. My refund was $670 but I had to put half of the refund on my credit card as I did not have the money in my account to pay that outrageous fee for preparation, so my real refund was only $342 plus I have to pay the monthly fee on my credit card . I had used them before and was never charged that amount. Their supposedly Customer Care was no help at all. They are scam artists.
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April 2023 by Carol Crone
Our tax preparer was great.However, the "office" was dirty, smelly and hot.
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March 2023 by Richard Frensley
Great svc, Vivian did a great job and saved me $. Thank you Vivian
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March 2023 by megan harding
I had a great experience with Vivian at Jackson Hewitt!
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February 2023 by Orlando Pirela
Had to call corporate over a unprofessional and rude representative from Mississippi over a location we're I wanted to have my taxes done. The funny thing about it is I live in that location. And was calling as a returning customer. I guess they don't want my business. Oh well.
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February 2023 by Gena Martin
My experience was great as always, been going here for 5 years.
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October 2022 by David Johnson
⚠️???
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January 2022 by John Lee
Best place to get your taxes done. Easy and very helpful.
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April 2021 by Michael Capps
Very professional and friendly.
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April 2021 by Marchis Marchis
I haven't filed Taxes in years but I had the Pleasure of experiencing Sharon and Steve in the Holly Hill Plaza. Besides their great selection of music on the Radio that entertained me as I sat waiting my turn . Along with refreshments and a hardy welcome, it just made me feel at home. I was wowed and that is hard for me... Sharon computed my taxes up and assured me of my refund. I left happy go lucky. Well weeks went buy I didn't receive my taxes but in the mail came a letter from IRS stating I Needed 1095A and another form.. I went back but they were closed..Steve was there finishing up the day,vi knocked on door explain my fustrations and he took me under his Wing and guided me until I was sure everything was completed on my forms. I call it My Earth Angel, for he went above and beyond to help me. Even when at the last moment I had an additional fee of 35 dollars he had it waived for me. It's good to know I had my Earth Angel on my side looking after me like a New Born Baby, Hooray for Sharon and Steve!!! Thank you from the bottom of my ❤️❤️❤️❤️❤️!!!!
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April 2021 by Randy Lucas
After dropping off my Documents for filing my taxes on a Friday and assured a call back on Monday to finalize,... silence. I called Monday, Tuesday and Wednesday and got the answering service, a rep and still no information. I returned to the office on Wednesday afternoon to have my package completed, it was filed in a drawer and incomplete. Finally completed, with persistence. Not going back to JH.
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April 2021 by Loleata Knighton
Excellent!! Thank you Mrs. S. Cunningham got my full refund! Thank you for your services:)
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April 2021 by Carolyn Shave
knowledgeable, professional
